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Old 08-27-2008, 05:13 PM   #1
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Help - first time Forest River owners

We just bought a new 2008 Rockwood. On the first outing the electrical went out on everything except the sockets in the walls. We were able with the help from folks parked around us to get the slide in and the awning back and the thing hooked to the truck. Our storage facility is also an RV repair facility. They have been trying to get in touch with Forest River for 3 days and no one has called them back. My husband has tried to call and has left 2 messages with the same,no callback, result. The dealership where we bought it is 100 miles away. Does anyone have any suggestions on how to contact Forest River and get an actual person? I really am doubting our decision to purchase this thing. Thanks ahead of time for your help.
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Old 08-27-2008, 08:41 PM   #2
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As a new owner I don't know enough about the converter to be much help except to point out the obvious: Check the fuses and look for loose wires at the converter and the battery. There are several fuses in the wires that go to the battery. Mine are in a black plastic assembly that resembles an old fashioned flint cigarette lighter. Check there. And check to see if the battery posts were damaged during installation.

I would also get the dealer you bought from involved. FR will return there phone calls, I'm sure.

And welcome to the forum! Lot's of good people with good advise (far better that mine thus far) are here to help.
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Old 08-27-2008, 08:50 PM   #3
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Here are a few contacts we have listed on the Rockwood/Flagstaff forum site:


Forest River Ph. Number, 574-389-4600


Forest River Parts Dept. 574-262-2212

Rockwood & Flagstaff (219) 533-5934
3010 College Ave
Goshen , IN 46517


************************************************** *******************
Forest River Accessories. 574-537-8016
Mailing Address:
Forest River Accessories
P.O. Box 3030
Elkhart, Indiana 46515-3030

Shipping Address:
Forest River Accessories Div.
3010 College Ave.
Goshen, Indiana 46528


************************************************** *******************

Forest River Company Contact Numbers.
Please use the following phone numbers for parts and warranty information for Forest River Flagstaff and Shamrock products.


Flagstaff Sales:
Gene Cronin.
email: gene@rvgene.com
(810) 635-3682 Fax (810) 635-4717

Main Phone Number Millersburg Plant:
(574) 642-2640
Fax number for Parts Millersburg Plant:
(574) 642-4999

Parts Dept
Tent Camper Parts - U.S.A.
Stephanie Little.
email: slittle@forestriverinc.com
(574) 642-2640 Ext. 121

Tent Camper Parts - U.S.A.
Jerry Haas.
email: jhaas@forestriverinc.com
(574) 642-2640 Ext. 127

Travel Trailer / 5th Wheel & Shamrock Parts - U.S.A.
Sherry Hoover.
email: shoover@forestriverinc.com
(574) 642-2640 Ext. 118

Travel Trailer / 5th Wheel & Shamrock Parts - U.S.A.
Todd Stringfellow.
email: tstringfellow@forestriverinc.com Ext. 125

Canadian Parts - All Products
Donna Vance.
email: dvance@forestriverinc.com
(574) 642-2640 Ext. 107


Canadian Freight and Paperwork
Scott Smith.
email: ssmith@forestriverinc.com
(574) 642-2640 Ext. 114


Warranty Contact
Tent Camper Warranties
Mike Byers.
email: mbyers@forestriverinc.com
(574) 642-2640 Ext. 105
Fax (574) 642-4999

7 1/2' Travel Trailer, 5th Wheel & Shamrock Warranties
Gregg Rollins.
email: grollins@forestriverinc.com
(574) 642-2640 Ext. 225
Fax (574) 642-4796


8' Travel Trailer Warranties
Jeff Richardson.
email: jrichardson@forestriverinc.com
(574) 642-5166
Fax (574) 642-2633


Flagstaff Sales Coordinator
Jean Neely.
email: jneely@forestriverinc.com
(574) 534-4789
Fax (574) 533-2965


STEVE ROLLINS
Flagstaff 8 wide Warranty Administrator
(fax) 574-642-2633
srollins@forestriverinc.com

Forest River Inc.
www.forestriverinc.com
3010 College Ave.
PO Box 124
Goshen,IN
46527-0124
Tel: (574) 533-5934
Fax: (574) 533-6085

Product Mgr: Roy
Admin. Nancy Nigh(Asst)
(574) 389-3068
nnigh@forestriverinc.com

Warranty: Ron Summers
(574) 295-1791
rsummers@forestriverinc.com

Warranty: Walt Williamson
(574) 295-1791
wwilliamson@forestriverinc.com

Parts&Service: Randy Houser
rhouser@forestriverinc.com

Parts: Darrell Christenson
(574) 389-9305
Service: Chad Peters
(574) 389-3231
cpeters@forestriverinc.com

ddygulski@forestriverinc.com

Forest River Parts and Service 574-534-3167 & 574-537-1377. Numbers are from the 2004-5 Yellow Book for South Bend/Elkhart/Goshen Area.
574-533-5934 or 574-642-2640
Contacts at the time:
- Steve Byler Sales (x111)
- Mike Markum Ultralite Warranty (x115)
- Mike Yoder Service Manager (x108)


Here is the link to the post on this board with additional information.

http://www.forestriverforums.com/for...read.php?t=372



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Old 08-28-2008, 07:51 AM   #4
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Bummer that you're having problems. It'll be minor once it's fixed. I know it's frustrating to have an issue and can't get anyone to call you back but keep the faith.

There should be a breaker near the battery. It's usually under the front end where the tongue goes into the frame. It may have tripped and not reset itself. The converter will also have a large fuse in it.

I agree you should call your dealer as they may be able to have FR call you or the storage/repair place.
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Old 08-28-2008, 07:55 AM   #5
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Thanks

Thanks for the information. I am absolutely delighted to have found this great Forum. Maybe one day, I'll be able to help someone.
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Old 08-28-2008, 10:44 AM   #6
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To add to Bama's post--that sounds correct. We had a similar trouble with our Cardinal.

The breaker is really hard to find the first time. It's black, and the little popout tab is very thin and gray. Even though we were shown (by hand) on the walk thru, I still had to lay under the tongue to see them (there are two on ours).

We found that if we mistakenly run the slide outs the wrong way (pushing the button to OUT if already extended fully, and vice versa) causes one of the breakers to trip. I'm still deciding if that's a fault, or by design.

Joe
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Old 08-28-2008, 12:20 PM   #7
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Quote:
Originally Posted by Joe Falco View Post
We found that if we mistakenly run the slide outs the wrong way (pushing the button to OUT if already extended fully, and vice versa) causes one of the breakers to trip. I'm still deciding if that's a fault, or by design.
Joe
Well we've heard horror stories about the slide motors costing
$500 or more!!!!!

I think tripping the breaker is infinitely better than stripping
the gears in the slide motor ;-))
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Old 08-28-2008, 12:45 PM   #8
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First of all, welcome to the forum! Problems can occur on ANY brand RV... but really shouldn't on THE FIRST TRIP!! We had a similar problem with our 08 Flagstaff V-lite, there was no power to the unit from the battery- but when hooked to and plugged into my truck, it all worked fine. The dealer found a junction block underneath, just behind the tongue where the wires from the battery and the slide motors and stuff connect, and continue in to the converter. Apparently, when my unit was pulled to Jacksonville new from the factory in Indiana, the roads had salt and ice on them, which caused the junction block connections to rust/corrode, and thereby lost it's connection to the battery. On this same junction block, there is a small reset trip button, too. However, mine was from the corrosion.
Hopefully, this is where your problem lies. Dealer fixed it under warranty. Randy
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Old 08-28-2008, 12:46 PM   #9
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Dan, agreed. That's why I haven't spent much time worrying about it. We only did it once, and the dealer did it once on the walk around.

Joe
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