I had the same issue when I first installed mine.
I could lift my side of the landing gear with great effort but the DW couldn't lift her side.
I found I had tightened the attaching bolts (at the ends of the arms) just a tad too tight.
Once I found where there was no slop in the connection but not too tight, our problems went away
A periodic squirt of dry spray lube helps too. Make sure you spray up inside where the tubes telescope on both the Strongarms and the landing gear.
2022 Cedar Creek 345IK 5th Wheel•Solar & Inverter•2017 Ford F-Series SCREW 4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
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