Free 7 Day Trial RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Free 7 Day Trial ×


Closed Thread
 
Thread Tools Display Modes
Old 01-08-2021, 10:36 AM   #1
Junior Member
 
PAcamper29's Avatar
 
Join Date: Dec 2020
Posts: 14
New camper accidentally sent home with wrong family!

Hi everyone!
We recently purchased a new Alpha Wolf 26dbh-l. We were scheduled to pick it up tomorrow, however, I just received a call from the dealership stating I can't get it tomorrow because they accidentally sent it home with the wrong family last week and they are in the process of getting it back.

The dealership had 2 on their lot. One vin number ended in "24" the other ended in "42". We purchased "42". When they went to prep the other TT they accidentally pulled "42". The other owner has now towed it ~250 miles to their home and state that they haven't done anything and it's just been sitting in their driveway. The dealer is planning on going out there to pick it up and return it to their facility and then hand it over to us.

I'm just not sure how to feel about that. I feel like I am now getting a used trailer. Am I over-reacting? What would you do?
PAcamper29 is offline  
Old 01-08-2021, 10:42 AM   #2
Senior Member
 
Join Date: Jul 2017
Location: North of Seattle, WA
Posts: 13,630
I wouldn't worry so much about the 250 miles. I've taken delivery of several vehicles over the years that have been driven from Dealerships in towns up to 350 miles away and never an isssue.

I would just insist on a thorough inspection of the entire unit before you take delivery.


Perhaps you could leverage this mistake by the Dealer into some "extra's" like a second battery, or other interior accessories to make up for their error.
__________________
"A wise man can change his mind. A fool never will."

"You only grow old when you run out of new things to do"

2018 Flagstaff Micro Lite 25BDS
2004 Nissan Titan
TitanMike is offline  
Old 01-08-2021, 10:54 AM   #3
Pickin', Campin', Mason
 
5picker's Avatar
 
Join Date: Aug 2015
Location: South Western PA
Posts: 15,395
I wouldn't be concerned a bit if the facts are as you presented them.

250 miles is nothing. What if you lived 250 miles farther away from the dealer?

If the dealer is any kind of dealer, you'll now be getting a R/V that will have TWO PDI/Customer Orientations (one for the other family/one by you) so any issues should be noted.

Make sure YOU are satisfied and as mentioned, for the confusion, ask for something in return.
__________________
_________________________________________
2016 Flagstaff 8529IKBS Diamond Package 5th Wheel•Goodyear Endurance Tires•2017 Ford F-Series SCREW 4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
F&AM Lodge 358 Somerset, PA - JAFFA Shrine - Altoona, PA

Days Camped: '17=38 '18=49 '19=58 '20=110 '21=116 '22=19
5picker is online now  
Old 01-08-2021, 10:59 AM   #4
Boss Ox & Drovergirl
 
oxcamper's Avatar
 
Join Date: Feb 2014
Location: N.E. Ohio Snow Belt
Posts: 1,330
X2 IF they hadn't done anything or used it in any way.
Suggest having the dealer put something in writing that this happened and cover anything that may be attributed to their mistake.
__________________
Mark, Vicki, & Scout THE dog
2015 Hemisphere 282RK
2016 GMC 3500HD Duramax dually
1992 Goldwing Aspencade
oxcamper is offline  
Old 01-08-2021, 11:29 AM   #5
Kanadian Kamper
 
kenandterry's Avatar
 
Join Date: Sep 2010
Location: Southern Ontario
Posts: 5,589
Just be thankful the dealer isn’t in charge of delivering babies!
__________________

Ken and Terry
2018 Sunseeker 2430S-CD over a 2017 Ford E450
and if we ever need it, can be pushed by our 2017 GMC Terrain toad (4 wheels down)
Former Georgetown 330TS owner for 10 years with more mods than I can count.
kenandterry is online now  
Old 01-08-2021, 11:41 AM   #6
Texas RVr
 
Join Date: Nov 2019
Location: Fort Worth, TX
Posts: 19
Your dealer is in breach of your contract. I would demand at least 3K off the price. Not a credit. If no go, find another dealer. People need to start taking responsibility for their idiotic mistakes. It's not your mistake that some idiot can't read numbers.
NorthTexasRVr is offline  
Old 01-08-2021, 11:46 AM   #7
Senior Member
 
Join Date: May 2019
Posts: 2,381
This is your opportunity to ask for some compensation. You can ask for money or a discount on the RV, but the dealer is unlikely to give without a fight. You might have better luck with getting X number of dollars in accessories or supplies for free. Whatever you do, don't accept free "service" as compensation. Would you want this dealer servicing your RV?

If you aren't totally in love with this particular RV, demand a full refund and go find another one. You agreed to purchase this unit in the condition you found it on the lot, but it is no longer in that same condition.
__________________
2020 Sunseeker 2440DS on 2019 Ford E-450, Trekker cap, Topaz paint
BehindBars is offline  
Old 01-08-2021, 12:01 PM   #8
Kanadian Kamper
 
kenandterry's Avatar
 
Join Date: Sep 2010
Location: Southern Ontario
Posts: 5,589
I’d want BehindBars representing me.
__________________

Ken and Terry
2018 Sunseeker 2430S-CD over a 2017 Ford E450
and if we ever need it, can be pushed by our 2017 GMC Terrain toad (4 wheels down)
Former Georgetown 330TS owner for 10 years with more mods than I can count.
kenandterry is online now  
Old 01-08-2021, 12:27 PM   #9
Senior Member - Retired
 
CA Fisherman's Avatar
 
Join Date: Jun 2014
Location: Yorba Linda, CA
Posts: 350
To clarify, was the VIN on the paperwork the buyer signed the VIN for the trailer they wanted or the one you wanted? I cannot imagine purchasing any type of vehicle, trailer, etc., and not checking the VIN against the VIN on the paperwork. If they signed paperwork with your VIN you may have a mess on your hands, if the dealer has already submitted registration paperwork to your state Department of Motor Vehicles. in CA, trailers and boats are registered with CA DMV when sold. If already registered it may have to be reregistered as used, rather than new, making you the second owner. If the person who signed the paperwork the trailer actually went to did not pay cash, paperwork was submitted to the loan company who are now the legal owners.
__________________
John & Gloria Hunsaker FROG Member CA-0030-988
2014 Georgetown XL 334QS (class A with 4 slides)
2013 Smart Car TOAD
Blue Ox Aventa LX tow bar, base plates, diode kit
SMI Stay-IN-Play Duo auxiliary braking system
25' Off shore blue water fishing boat
CA Fisherman is offline  
Old 01-08-2021, 12:31 PM   #10
Site Team
 
Flybob's Avatar
 
Join Date: Oct 2014
Posts: 13,559
Get a letter from the dealer explaining what happened. This may be helpful when you go to sell to prove you are the original owner. I would not be too concerned about damage as more than likely the other family took good care of it thinking it was theirs. If there is an option you would like ( ie second battery) I would ask for it at PDI to compensate you for the screw up.
__________________

2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
Flybob is online now  
Old 01-08-2021, 12:35 PM   #11
Senior Member - Retired
 
CA Fisherman's Avatar
 
Join Date: Jun 2014
Location: Yorba Linda, CA
Posts: 350
As bad as COVID-19 is here in Southern California, give some thought as to how it is where the trailer was delivered and decide whether or not you need to have deep cleaning done before you take possession.
__________________
John & Gloria Hunsaker FROG Member CA-0030-988
2014 Georgetown XL 334QS (class A with 4 slides)
2013 Smart Car TOAD
Blue Ox Aventa LX tow bar, base plates, diode kit
SMI Stay-IN-Play Duo auxiliary braking system
25' Off shore blue water fishing boat
CA Fisherman is offline  
Old 01-08-2021, 12:40 PM   #12
Texas RVr
 
Join Date: Nov 2019
Location: Fort Worth, TX
Posts: 19
You have a mess... You should consult with a lawyer immediately before you take possession. That trailer has already depreciated at least 15% of it's value when it left the dealers lot. Therefore you need to be compensated for any and all damaged from the tort feasor.
NorthTexasRVr is offline  
Old 01-08-2021, 12:40 PM   #13
Junior Member
 
PAcamper29's Avatar
 
Join Date: Dec 2020
Posts: 14
Quote:
Originally Posted by CA Fisherman View Post
To clarify, was the VIN on the paperwork the buyer signed the VIN for the trailer they wanted or the one you wanted? I cannot imagine purchasing any type of vehicle, trailer, etc., and not checking the VIN against the VIN on the paperwork. If they signed paperwork with your VIN you may have a mess on your hands, if the dealer has already submitted registration paperwork to your state Department of Motor Vehicles. in CA, trailers and boats are registered with CA DMV when sold. If already registered it may have to be reregistered as used, rather than new, making you the second owner. If the person who signed the paperwork the trailer actually went to did not pay cash, paperwork was submitted to the loan company who are now the legal owners.
These are all good questions that I do not have the answers for. I can't imagine that the dealer wouldn't double check the vin when they are doing the registration paperwork.
You can be sure that I will follow up on this. Especially since the dealer told me at the original visit that RV warranties are not transferable.
PAcamper29 is offline  
Old 01-08-2021, 12:42 PM   #14
Senior Member
 
Join Date: Feb 2020
Location: Loveland, OH
Posts: 747
Is there a difference between the two trailers? Is the other one available now? Our dealer had 2 exact trailers on the lot when we bought ours last year and he almost delivered the wrong VIN. We caught it, but we would have taken either one as they were identical. But we needed to make sure the registration was correct as that would have been a mess to unravel later.
__________________
2015 Chevy 2500HD 6.0 4x4 CC SB
2021 Salem Heritage Glen 290RL
Andersen Ultimate
800W solar > 412 Ah LiFePO4 > Victron MultiPlus II
corn18 is offline  
Old 01-08-2021, 12:49 PM   #15
Junior Member
 
PAcamper29's Avatar
 
Join Date: Dec 2020
Posts: 14
Quote:
Originally Posted by corn18 View Post
Is there a difference between the two trailers? Is the other one available now? Our dealer had 2 exact trailers on the lot when we bought ours last year and he almost delivered the wrong VIN. We caught it, but we would have taken either one as they were identical. But we needed to make sure the registration was correct as that would have been a mess to unravel later.
I believe both trailers were identical. Definitely the same model. I reached out to the dealer to ask him which Vin was registered. I believe they registered the right vin and delivered the wrong camper (trying to confirm now) since they said that they had to go get it from the other owner.
PAcamper29 is offline  
Old 01-08-2021, 12:59 PM   #16
Always Learning
 
ependydad's Avatar
 
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,245
Quote:
Originally Posted by PAcamper29 View Post
I believe both trailers were identical. Definitely the same model. I reached out to the dealer to ask him which Vin was registered. I believe they registered the right vin and delivered the wrong camper (trying to confirm now) since they said that they had to go get it from the other owner.
This is just me, but as long as the RV warranty and licensing/registration mess is dealt with appropriately, I wouldn't ask for anything special from the dealer.

This sucks right now but one day you'll be looking back on this telling the story around a campfire.
__________________
2018 Ram 3500 DRW/crew cab/long bed/4x4/4.10 gears pulling a 2017 Spartan 1245 by Prime Time
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're settlin' down for a spell
ependydad is offline  
Old 01-08-2021, 12:59 PM   #17
Senior Member
 
Join Date: Mar 2014
Location: Mountain Foothills of Southern Alberta
Posts: 1,666
Quote:
Originally Posted by NorthTexasRVr View Post
You have a mess... You should consult with a lawyer immediately before you take possession. That trailer has already depreciated at least 15% of it's value when it left the dealers lot. Therefore you need to be compensated for any and all damaged from the tort feasor.
__________________

2007 Surveyor SV230
- 200 Watts Solar/MPPT Controller - 230 AH Battery Bank (Two-GC2) - 600 watt PSW Inverter - (2) 2000 watt Inverter Generators - LED Lighting
2009 F150 - 5.4 Litre with Tow Package
Boon Docking 99% of the time.
boondocking is offline  
Old 01-08-2021, 01:02 PM   #18
Senior Member
 
Join Date: Feb 2018
Location: Alaska
Posts: 928
I've bought two trailers long distance and I always do a VIN check as soon as I get there to pick it up. I also do a VIN check anytime I buy a new vehicle. When I bought my 2016 Silverado it was from a TV commercial. I paused my TV and took a picture of the commercial, which included the VIN. The commercial showed a black truck, but the VIN was for a white truck. I wasn't able to drive the truck home the day I went to the dealer because the manager was gone for the day and I wanted the full $15,000 off the factory sticker that was advertised. I went back the next day, got the full $15,000 discount and checked the VIN one more time. Always check the VIN on anything that is registered with DMV!
__________________
2019 Silverado LTZ 1500 6.2L 10 Speed 3.42 Max Trailering Package
2018 Freedom Express 192RBS
2016 Silverado LTZ 1500 5.3L 6 Speed 3.42
2020 KZ 130RBSE
AlaskaErik is online now  
Old 01-08-2021, 01:47 PM   #19
Junior Member
 
PAcamper29's Avatar
 
Join Date: Dec 2020
Posts: 14
So I just got off the phone with the dealer. He confirmed that they never double checked the vin number when they did the registration. The camper that is sitting in the other families driveway is indeed NOT registered. This is why they have to do the swap. He did mention that they are getting another 26DBH-L in a few weeks and that I am welcome to have that one instead of the one that I was scheduled to pick up.
PAcamper29 is offline  
Old 01-08-2021, 02:11 PM   #20
Senior Member
 
primo20's Avatar
 
Join Date: Dec 2017
Location: Canada
Posts: 463
Quote:
Originally Posted by PAcamper29 View Post
So I just got off the phone with the dealer. He confirmed that they never double checked the vin number when they did the registration. The camper that is sitting in the other families driveway is indeed NOT registered. This is why they have to do the swap. He did mention that they are getting another 26DBH-L in a few weeks and that I am welcome to have that one instead of the one that I was scheduled to pick up.
The fact that it has not been registered is good I think. It won’t show you as the second owner-making the unit appear to be used when you take delivery.

I’d certainly double check the validity of their claim though. An understandable mistake to make but still not something I’d want to take the chance of getting shafted with either.
primo20 is offline  
Closed Thread

Tags
accident, camper

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 11:58 AM.