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Old 09-17-2009, 10:00 AM   #1
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Thumbs down Not what they advertise

I bought a 2010 cherokee 19rr and in the list of standard features it list a double step and when the trailer arrived it had a single step and our dealer said Oh Well and when I talked with Forest River them self they said same thing We can change that whenever we decide. I guess thats there way of doing buissness, What ever happen to people that stands by there word, Whats next something goes wrong and they will say oh well, Not Happpy at all with forest river, Will serch for new company besides them on next trailer
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Old 09-17-2009, 10:19 AM   #2
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Not happy with your purchase over a simple step???? Are you serious??? Look if you want to pay several grand more for a trailer from another manufacturer to get a double step then by all means. Specifications on RVs change ALL the time and even the brochures will tell you this. IF you want a double step then pay $75 and put one on yourself, but don't come around here complaining about how horrid FR is because of a STEP, there are others here with WAY more serious problems with their rigs that have ROOM to complain.

Ourselves and countless others here are very happy with FR and their service, thank you very much!
"I can fix it, and if I can't fix it, I can fix it so no one can fix it!"
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2009 Georgetown 378TS | 1998 Jeep Wrangler | 1998 Skeeter ZX202C
Nights camped in 2009: 53 | Nights camped in 2010: 55
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Old 09-17-2009, 11:44 AM   #3
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If you read the fine print in the brochure, it will say subject to change. Not only for Forrest River, but others also. Car manufactures also. In this world we have today, all things are subject to change daily as plants close, suppliers shut down, etc. If you have a complaint, it should be about your dealer. They should have cut you a deal on swapping the step.
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Old 09-17-2009, 11:56 AM   #4
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At least the manufacturers put it in writing! You need to read everything not just the interesting parts. Do you think our elected officials would be where they are if they actually told the truth during their campaigns?

Example: " As I stand before you today I promise that every American will Pay No More New Taxes " but once I'm elected all bets are off!!!!

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Old 09-17-2009, 01:33 PM   #5
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Old 09-17-2009, 01:40 PM   #6
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Everything that has been said above is true, Rv Manufactures can change anything and everything at any time with out notice and it is in small print. I have an 06 Rockwood and after I bought it Forest River made 6 different changes during the same production year. So welcome to the RV world, and to FRF.
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Old 09-17-2009, 03:06 PM   #7
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Rhansel, don't know if you realize it or not, but RV's are made up of well over a dozen different manufacturer's parts that are supplied to Forest River to build campers. If the part manufacturer goes bankrupt, they must find a different supplier for that part, hence; the change on your unit. However, the purchasing dealer should look at their resources of parts suppliers, and find you some replacement steps at a discounted price. That's just good business practice, and common courtesy, in my opinion. BUT it's not Forest River's fault! My 2 cents worth!
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