Originally Posted by big jim78
I look at quite a few forms and a lot of times I find someone with the same issue I'm having and there is no follow up. So here we go, I got in touch with Prime Time and a some one that would to spend the time to call me back. I think I found the water leak and it will be an easy fix. they mounted the A/C too far to one side so the gasket wasn't sealing the other side, i'll try to post a pic. It will cost me less than the fuel to take it to the dealer but it is still very frustrating to me. The question isn't if I can fix it but why should I have to on a brand new unit, oh well. I also have not heard back from the selling dealers service department after a week and multiple emails. There is still a bunch of small things I need them to fix.
Brian, I'm glad to see that you probably did find the source of your leak. I can see from your pic that they "missed the mark" when setting the A/C over the openings. I'm also happy you got in touch with the right person at Prime Time. I have never been "left hanging" with any of my correspondence with them. It looks, from your pic, that you are capable of taking care of many, if not all, of your issues should you choose. Since we full time and are no longer near by purchasing dealer, I chose to take care of my own rather than give up my unit to a dealer that doesn't care how long they keep it and not even finishing the 5 items (rediculous by the way) you wanted them to address.
From the sound of it, Prime Time should be your FIRST contact from now on. It appears that your dealer doesn't want to be bothered and need Prime Time to light a fire under their ***** to get you in & taken care of! Forward ALL your e-mails with your dealer to Prime Time and follow up with a phone call to your contact at PT. It sounds like he/she cares which one of their prime directives ...outstanding customer service! Give them a chance to get this right for you.