from what i've read, issues like yours are usually the dealer, not the manufacturer.
not saying FR has never dropped the ball, but i can't tell you how many posts i've read like yours, condemning the manufacturer, only to find out the dealer was lying through their teeth!
Dan-Retired California Firefighter/EMT
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity