Response from Forest River

[JohnG-CT-FL]

My wife and I are brand new to RV Life. We purchased our Cedar Creek Cottage in May and have it parked in Florida. There were two recall notices sent out recently that we called Forest River on. Initially, The Customer service Rep was responsive, gave us a number to call for Mobile service. Called but Mobile Service Company said they were no longer handling warranty service for Forest River because Forest River didn't pay well!
Called Forest River back. Customer Service rep Genesis said because it was a recall they would pay all costs so I scheduled the Mobile Service company to come and take a look. Received a bill for $279 from Mobile Service. Tried calling Genesis at FR to see how I get reimbursed. Keep getting his voice mail and leaving messages with no return call back. 4 calls in last week!
Have others had issues getting response from Forest River or difficulties getting warranty or recall issues taken care of?
Thanks.
John

[bikendan]

What does your RV dealership say?

Sent from my SM-G781U using Forest River Forums mobile app

[JohnG-CT-FL]

Thanks for the reply. The Dealer we bought from in Ocala closed its doors two months after we bought (after 35 years in business there) to focus on their larger dealership in Tennessee.

[Mr. Dan]

Thread moved from Welcome Mat (for new member introductions) to General Community Discussions.

[Larry-NC]

Originally Posted by JohnG-CT-FL

My wife and I are brand new to RV Life. We purchased our Cedar Creek Cottage in May and have it parked in Florida. There were two recall notices sent out recently that we called Forest River on. Initially, The Customer service Rep was responsive, gave us a number to call for Mobile service. Called but Mobile Service Company said they were no longer handling warranty service for Forest River because Forest River didn't pay well!
Called Forest River back. Customer Service rep Genesis said because it was a recall they would pay all costs so I scheduled the Mobile Service company to come and take a look. Received a bill for $279 from Mobile Service. Tried calling Genesis at FR to see how I get reimbursed. Keep getting his voice mail and leaving messages with no return call back. 4 calls in last week!
Have others had issues getting response from Forest River or difficulties getting warranty or recall issues taken care of?
Thanks.
John

Try the names listed here. This list is a little stale, but some of the names should still work.

[SacRV]

I’ve had to do two on-site service calls on our cottage. Once I emailed them my receipts there wasn’t an issue getting paid.

I will say their warranty customer service sucks and requires a lot of follow-up. I suggest emailing too so you have everything they say in writing.