I had this issue also with the RV lock. I decided I did no longer deal with an inferior chinse product.
I went an purchased a electronic lock made here in the US by Bauer Products. You can tell right off from the initial installation that the Bauer product is superior in everyway to the RV lock that is made in china.
The lock I purchase is a direct replacement for the standard key door lock on my RV. There will be a released in Nov,2020 a lock that can be paired to your phone. This will allow you to lock and un-lock the door lock remotely from your phone. Here is a link to the home page to Bauer products.
https://bauerproducts.com/product/bauer-ne-d/
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Jim W.
2016 34RL CC; 2008 Ram Mega Cab 2500HD, 6.7L, 68RFE 6 speed, 4X4, Smarty S67, TDR 145K+miles
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