Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×


Reply
 
Thread Tools Display Modes
Old 07-06-2012, 06:22 AM   #1
Junior Member
 
Join Date: Jul 2011
Posts: 27
RVWholesalers.com

I live in Canada and last year I purchased a 2012 Sabre 5th wheel from RV wholesalers.com. one of the concerns I had was getting warranty work done and paid for. I was assured by the salesman that it was not a problem and that the process was simple. They advised that one method of getting warranty work done was to pay for the work myself and then be reimbursed by them. I found that because I purchesed the trailer out of country dealers in Canada refused to work on it. I expected this would happen and found a reliable repair shop that could repair the defects.

I have sent all the invoices to RVW and now cannot even get a response from anyone in their warranty department so I am left holding the bill and they got their sale.

Fairly disapointed in a company that portrays themselves as bi on customer satisfaction.

That is my experience thus far, anyone else had any luck getting results with them?

Please let me know how you did it
bragg2000 is offline   Reply With Quote
Old 07-06-2012, 10:47 AM   #2
Senior Member
 
ryand's Avatar
 
Join Date: May 2011
Location: Metro St. Louis Area
Posts: 1,248
I had some basic interactions with RV wholesalers back when I was looking for a unit….It left a bad taste in my mouth for a number of reasons. After talking with the very pushy sales person who seemed more like Kurt Russell from the movie Used Cars…I could not get a very good explanation of the warranty repair procedure….but was assured 100% it could be done. They framed it as independent contractors they have agreements with to service your unit if it can’t be returned to their store. I asked for a name of the contractor closest to my home and got no response. Again, I was only told what I wanted to hear with no concrete info to back it up.
In the end I purchased locally and have been happy. My salesperson actually had a letter on Forest River Letterhead stating something to the effect if you buy from another dealer and need warranty work the only dealer obligated to do this work is the selling dealer. That is their corporate policy…Personally I think it is a very crappy thing to do to your customers. Imagine if Dodge, or Ford required you to only go back to the point of purchase for your work for it to be coverd. What if I move or the dealer closes ….then what?? I know there are many people who have purchased from RV Wholesalers and have had good luck with all aspects of the sale including warranty work but a quick search on this forum shows that there are a fair amount of people who have had bad experiences. Their prices are very attractive…I will give them that. I am sorry to hear that you are left holding the bill. Might be time to get BBB involved and file a complaint.
If you do a search on this topic on this forum you should find the info you are looking for.
__________________
2019 SOB Bunkhouse (Former Coachman FR Owner)
2015 Ram Bighorn 2500 6.4L
https://www.ryandethrow.wordpress.com
Nights Camped 2016: 32
ryand is offline   Reply With Quote
Old 07-06-2012, 11:02 AM   #3
Moderator Emeritus
 
Dave_Monica's Avatar
 
Join Date: Sep 2007
Location: Ontario, Canada
Posts: 4,327
Send a private message to ddurnell...he's the co-owner of RVW and a member of this site. That should move things along...

Dave
__________________


Nights camped in 2013 - 55, 2014 - 105, 2015 - 63
Dave_Monica is offline   Reply With Quote
Old 07-06-2012, 11:14 AM   #4
Senior Member
 
miatared's Avatar
 
Join Date: Oct 2009
Location: Picton
Posts: 714
Just curious, and if you do not mind, without getting into any details, how much did you save by buying from them ? A few thousands ? more ?

Thanks.
__________________
Denis & Diane
* Happy Campers *
miatared is offline   Reply With Quote
Old 07-06-2012, 11:21 AM   #5
Senior Member
 
Join Date: Jul 2010
Location: Waynesville
Posts: 14,425
F/R pays the bill,not the dealers. F/R pre approval required before work is done,or payment problems can occur. Youroo!!
youroo is offline   Reply With Quote
Old 07-06-2012, 11:31 AM   #6
Member
 
Join Date: May 2010
Location: Baytown, TX
Posts: 54
When we took our TT that we purchased from RVW in to a dealer here in Texas to have slidecovers put on I ask if they could take care of a squeak in our floor that should be covered under warranty. The service department said no problem, they would take care of it and they did a good job.
maconandk is offline   Reply With Quote
Old 07-06-2012, 03:52 PM   #7
Newbie
 
pg_rider's Avatar
 
Join Date: Jan 2012
Location: Colorado Springs, CO
Posts: 198
Quote:
Originally Posted by miatared View Post
Just curious, and if you do not mind, without getting into any details, how much did you save by buying from them ? A few thousands ? more ?

Thanks.
I bought my 2012 Rockwood 2306 this spring through RVW and saved $2500 compared to my coworker who bought the exact same trailer locally here at a dealer in Colorado Springs. Even factoring in the ~$800 it cost me to drive out there and get it, I saved real money by going with RVW.
__________________
2012 Rockwood 2306
2007 Honda Ridgeline tow vehicle with Equal-i-zer and Prodigy P2
pg_rider is offline   Reply With Quote
Old 07-07-2012, 08:53 AM   #8
Broken Toe
 
Cowracer's Avatar
 
Join Date: Jan 2012
Location: Imperial (St. Louis) MO
Posts: 3,662
I cannot understand why people think the dealer (RVW or otherwise) is responsible for servicing the warranty. Forest River is responsible, not the dealer. The dealer is just an agent of FR.

If you have warranty work needing done, any FR dealer can and should do it. FR takes a very dim view on dealer who don't service units bought from elsewhere.

Tim
__________________
FROG Member MO-0008-571 Since 20124444444444My Project Blog: https://cowracer.blogspot.com/

"Camper" 2016
Rockwood Signature Ultralite 8329ss
"Casper" 2017 Ram 2500 Laramie Diesel
..ProPride 3P Hitch - "Yeah. It's worth it."
Cowracer is offline   Reply With Quote
Old 07-07-2012, 07:19 PM   #9
Junior Member
 
Join Date: Jul 2011
Posts: 27
Well I would like to say that is true but I have brought this to forest rivers attention and they said they could not do anything about it.

Since posting this I have received some very positive feedback from RVW and hope to have this resolved soon.
bragg2000 is offline   Reply With Quote
Old 07-07-2012, 07:23 PM   #10
Junior Member
 
Join Date: Jul 2011
Posts: 27
I have never heard of the Customer having to deal directly with the manufacturer of a vehicle or large purchase such as this. I have never dealt with chev or dodge directly
bragg2000 is offline   Reply With Quote
Old 07-07-2012, 07:25 PM   #11
Junior Member
 
Join Date: Jul 2011
Posts: 27
Miatared we saved about 5 k after shipping so I think it was worth it
bragg2000 is offline   Reply With Quote
Old 07-09-2012, 11:14 AM   #12
Senior Member
 
Join Date: Apr 2012
Posts: 3,174
I saved 4-6K depending on other local dealers. I bought mine last October, and my in laws just bought from RVW a month or so ago per my recommendation. My camper shipped with a 13.5 BTU a/c and was supposed to have a 15K. RVW shipped me a 15K. I told them I'd do the install if they'd let me keep the 13.5 and they agreed. When my in laws was delivered, the front pass side stab jack was bent. They sent him 2 new BAL jacks which are MUCH nicer than factory and a set of the leveling blocks for free. I've been very pleased in my dealings with them thus far and highly recommend them.
dustman_stx is offline   Reply With Quote
Old 07-09-2012, 11:47 AM   #13
Senior Member
 
MilCop4523's Avatar
 
Join Date: Sep 2011
Location: In a big child free home - except for me
Posts: 1,653
We purchased our 2012 Sale from another RV wholesaler and saved about 1/2 the price it would have cost us in Canada. Its not been without its issues for sure. Tap in the kitchen leaks tires, galley drain line snapped in 1/2 at the elbow coming out of the tank, door lock, clips etc. Took until last week from Sept 2nd day of ownership to get a cheque.
FR dealer here in Fredericton relectant to work on it saying I should have bought from them. At over 15,000 more and attitude - chances are it won't likely happen again either.
The dealer down the road from them NON FR, took it in and serviced without a htich. All my extras comes from them now. Not only is it sales of the trailer and service refusal but all the extras like chairs, plugs, lights, tires, etc that they loose along with word of mouth negatively promoting lack of service.

Deal with the FR rep and remember if that doesn't pan out - every one has a boss and like a GOOD SAM contact Good Sam club with your concern if your a member and they have an arbitration style program to assist.
__________________
TV 2018 Ford F250, hauling a 2018 KZ 331 TH 12 Sportster 5th wheel, packing a 2015 CF MOTO 800 U-Force SXS
MilCop4523 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 04:36 AM.