Service pain

[tmauceri]

I took delivery on a new MBS2401r in August. The dealer noted that the thermostat in the cabin was not working and said he would order a new one. 5 calls later I cannot get an answer as to where this stands. And the messages I leave go unanswered. Any suggestions as to how to get some traction on this without starting a campaign to smear the dealer's rep?

[sgtlm17]

Well ask to speak to whoever is in charge. I hate to hear dealer problems right out of the box. Its a sure sign of problems to come if something major happens. A thermostat? Really? Should of had a new one in a few days. If you get nowhere with service manager go to sales manager or owner. If no luck call forest river.
August! How do you get heat or AC to work? That is crazy.

[5picker]

Yep, go up the chain of command.
And don't be afraid to start a 'campaign.'
That is terrible service if you ask me.
After about the 3rd unanswered call I'd be standing in front of someone at the dealership looking for answers

[tmauceri]

The only thing that doesn't work s the digital display. I told him I would replace the circuit board myself. After purchase I drove from MD to NV. Dealer in Las Vegas is 7-8 weeks out on service appointments. Has me wondering. I'll go through the sales manager today, owner next week, local tv station the following week, I guess.

[bob dirt]

Originally Posted by tmauceri

I took delivery on a new MBS2401r in August. The dealer noted that the thermostat in the cabin was not working and said he would order a new one. 5 calls later I cannot get an answer as to where this stands. And the messages I leave go unanswered. Any suggestions as to how to get some traction on this without starting a campaign to smear the dealer's rep?

You are not talking to the right guy in the right tone of voice. You probably aren't the squeaky wheel...just sayin

[F.R.O.G.]

Tmaceuri, please call Mike Jankowski in our Class C Service and Warranty Center to check on the status of the order. Getting the part is more important than antagonizing the dealer by calling a TV newshound.

You can reach Mike at (574) 206-7625. It will help greatly to have the last seven digits of the VIN available.

Thanks!

[Philos3]

Try to be careful with specifics next time. You need information you can verify and track.

You start out with the dealer noted....no such person exists. You should be able to say something like, John, the service technician said the thermostat was not working. You should ask how do you know the thermostat is not working. Did they do a buy pass to confirm the problem was at the thermostat?

Who is "he"? You should be able to say bill was going to order the part within 5 days and you should be able to talk with bill and ask if the part was ordered, what day the part was ordered, the order number, who the part was ordered from, and the normal time it takes for such parts to be ordered.

Message you leave. Stop leaving messages. Call in to talk with your salesperson or go down their physically and ask to talk with the parts ordering person.

This is a life skill you should be learning.