The Android Tablet???

bfindley · 08-18-2016, 11:46 AM

I just bought a 2015 Vibe BHS308 in June. It came with the Android Tablet that has an app on it to allow you to lower the power stabilizers, extend/retract the slides, extent/retract the awning, and even turn on the awning lights. This is all cool.....however, the app that does all this, goes away every time I unplug the docking cable. Its just no longer there. Comes back as soon as I plug the cable back in. If I have to stand inside the camper to use it (its mounted directly above the regular controls for most of these items), what good is it.

When we did our walk thru at the dealer, they told me that it stopped working because their own wifi signal was too strong and over powered the hub in the camper. While I'm not an RF engineer, I am a network engineer and after getting home and thinking about, this does not make a lot of sense to me. If its merely a wifi signal from the hub and the app is hosted on the hub rather than the tablet, it should still be able to connect. Anyone that runs a wifi network in their home will know that most of their neighbors have wifi too and everything generally works fine.

Has anyone else encountered this and if so, how do I fix it?

timfromma · 08-18-2016, 11:57 AM

Go into your wifi settings and forget all networks except the one that connects to your camper. That should keep it from connecting elsewhere.

bfindley · 08-18-2016, 12:09 PM

Thanks, I'll give that a shot. Perhaps the dealer set up a network on it....

**Bama Rambler** · 08-18-2016, 01:24 PM

They may have never connected the tablet to the MyRV wireless network, or may have removed it from the tablet at some point. There's a section in the manual on how to do that. You'll need to get the hub's SSID and Password off the hub itself.

bfindley · 08-18-2016, 01:57 PM

Thanks, I'll look at that while I'm in there too. That sounds very likely. I do know that when I picked up the camper they were in the middle of putting in a new tablet. I appreciate all the tips.

Bdcclc05 · 08-20-2016, 09:29 AM

Quote:

Originally Posted by bfindley

I just bought a 2015 Vibe BHS308 in June. It came with the Android Tablet that has an app on it to allow you to lower the power stabilizers, extend/retract the slides, extent/retract the awning, and even turn on the awning lights. This is all cool.....however, the app that does all this, goes away every time I unplug the docking cable. Its just no longer there. Comes back as soon as I plug the cable back in. If I have to stand inside the camper to use it (its mounted directly above the regular controls for most of these items), what good is it.

When we did our walk thru at the dealer, they told me that it stopped working because their own wifi signal was too strong and over powered the hub in the camper. While I'm not an RF engineer, I am a network engineer and after getting home and thinking about, this does not make a lot of sense to me. If its merely a wifi signal from the hub and the app is hosted on the hub rather than the tablet, it should still be able to connect. Anyone that runs a wifi network in their home will know that most of their neighbors have wifi too and everything generally works fine.

Has anyone else encountered this and if so, how do I fix it?

We also own a 308 we had same problem 6 mths back (once we convinced forest River that we had a wireless router ) we got a new wireless router fixed problem. Same tablet new router.

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it is located behind the trash can by the hot water tank.

**Flybob** · 08-20-2016, 09:50 AM

Wireless router being too strong sounds like an excuse for I don't know how to connect it. If it has not been registered with the router it will only work when physically connected. Use the connect to network procedure for the tablet.

Bdcclc05 · 08-20-2016, 03:20 PM

Flybob may have a point they did say when we bought ours that FR gave them no training on the link pad system. Ours worked when we got our camper then just quit doing the same thing that you described and we had no power from the little box on front of router but had power to that box. It is all one unit so they sent us a new wireless router and password (under warranty).

Bdcclc05 · 08-20-2016, 03:22 PM

Forgot the other way to check is with ur smart phone search for wireless network it should pull up your my rv network if router is working.

**Bama Rambler** · 08-21-2016, 08:29 AM

I can't remember if they hide the SSID on those routers, but if they don't, then a smart phone or tablet will certainly find it.

bfindley · 08-23-2016, 08:11 AM

Ok I got the SSID and password configured on the tablet. The only issue I have now, is that the signal coming from the hub seems to die about the time I get to either the front or the back of the camper......I cannot go over to the side with my slides. It loses the signal every time. At least in my driveway. I'll try it again this weekend when we go camping. So far, I'm not overly impressed with this thing. It should have a much stronger signal than that!

**Flybob** · 08-23-2016, 08:18 AM

You may need to add an external antenna. If the router antenna is attached by a connector , you can remove it and buy an external antenna on a length of coax. Another option is to add a remote antenna and mount to a window on the slide side of the unit.

bfindley · 08-23-2016, 08:24 AM

That's a good idea. I actually have an old wifi extender in my upstairs bedroom that I think might do the trick. Just need to plug it into a 120 outlet, but then it would only work when I'm connected to power at either my house or at a campground. When looking at what is currently installed, I have not seen an antenna. There was a photo of what is installed that someone posted earlier. I'll take another look though.

**Bama Rambler** · 08-23-2016, 11:16 AM

There should be a hub and a range extender installed in the RV according to LCI documents. Have you located both the hub and range extender? If so, check the range extender to make sure it's powered on.

bfindley · 08-23-2016, 11:22 AM

I will have to try to locate the range extender. So far I have only found the hub that was in the cabinet over the kitchen counter. I looked through the documentation that the dealer gave me, but so far I have not located anything about this system. Does anyone know where I can find some?

**Bama Rambler** · 08-23-2016, 12:45 PM

There are several documents on the LCI site (installation, configuration, etc.). You can search for MyRV link and it'll direct you to the LCI pages. At the bottom of the main page are the links to the documents.

Bdcclc05 · 08-24-2016, 06:05 AM

The router extender whatever you want to call it is behind the trash can in the cabinet above the hot water tank not easy to get to if you weigh 230 lbs. You pull out the trash can then crawl in the door you will see a fuse panel control board on the left just behind the piece of paneling that separates the hot water tank the router is mounted right above it on the inside of the outside wall. When I change mine out, due to it failing, I moved it up into the trash can compartment closer to the front door easier to get to and also seemed to improve signal strength. I walk all around our camper when setting up or putting up. It's all I use.

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