Reply
 
Thread Tools Display Modes
Old 06-30-2020, 09:23 AM   #1
Junior Member
 
RustyRMH's Avatar
 
Join Date: Jun 2020
Location: Troy VA
Posts: 5
Toilet recommendations other than Dometic

Looking for recommendations for a replacement to the Dometic 300 toilet that came with my 2018 Rockwood Mini Lite 2506S. Just purchased camper from another individual about three weeks ago. Left on an eight day trip a few days after purchase. After about the 3rd day, noticed heavy urine smell in bathroom. Upon returning, searched the Forum and found out about design/manufacturing problems with 300 Model toilet. Contacted Dometic and learned that the 2017 toilet in my 2018 camper is out of warranty and they refused to offer any help since I'm not the original owner. The service rep politely referred me to a supervisor who never bothered to respond to voice mails or emails, which is a major pet peeve of mine!!
Therefore, I'm looking to replace the toilet with another brand other than Dometic as I don't want to give any business to a company with such poor customer service.
Any recommendations? It appears I have plenty of clearance all around so that shouldn't be a problem. Just wondering if toilet flange is interchangeable or if I will need to replace that as well.
Sorry my first real post on the Forum is such a downer. On the positive side, EVERYTHING else about our new camper seems perfect, which is good
__________________

RustyRMH is offline   Reply With Quote
Old 06-30-2020, 10:07 AM   #2
Senior Member
 
Join Date: Feb 2018
Location: Alaska
Posts: 492
Thetford and Dometic are the two big players.
__________________

__________________
2019 Silverado LTZ 1500 6.2L 3.42 Max Trailering Package
2018 Freedom Express 192RBS
2016 Silverado LTZ 1500 5.3L 3.42
2015 Jeep Wrangler Rubicon 3.6L 4.10
2020 KZ 130RBSE
AlaskaErik is offline   Reply With Quote
Old 06-30-2020, 10:46 AM   #3
Junior Member
 
RustyRMH's Avatar
 
Join Date: Jun 2020
Location: Troy VA
Posts: 5
Quote:
Originally Posted by AlaskaErik View Post
Thetford and Dometic are the two big players.
Yeah, I knew that, I guess mainly looking for recommendations on Thetford models. Truth be told, everything I've read says the Dometic 320 is probably the best option, but their response (actually, lack of) has soured me on dealing with them.
RustyRMH is offline   Reply With Quote
Old 06-30-2020, 10:59 AM   #4
Senior Member
 
Join Date: Jul 2017
Location: North of Seattle, WA
Posts: 8,256
Quote:
Originally Posted by RustyRMH View Post
Yeah, I knew that, I guess mainly looking for recommendations on Thetford models. Truth be told, everything I've read says the Dometic 320 is probably the best option, but their response (actually, lack of) has soured me on dealing with them.
For all practical purposes your choices are limited to one brand or the other.

Another limitation to consider is whether or not a different brand or model will actually fit.

I'd compare installation diagrams and make sure that you will have the necessary room from mounting flange on floor to wall. From what I read, the 300 can be replaced with the 310 and no fitment issues. The 320 requires more room between floor flange to back wall.

I'm sure that Thetford models have the same reqirements.
__________________
"A wise man can change his mind. A fool never will."

"Sometimes you're the dog, sometimes you're the tree"

2018 Flagstaff Micro Lite 25BDS
2004 Nissan Titan
TitanMike is offline   Reply With Quote
Old 06-30-2020, 01:02 PM   #5
Senior Member
 
CaptnJohn's Avatar
 
Join Date: Dec 2015
Location: Eastern NC
Posts: 3,798
If you don’t want a Dometic I’d suggest a 5 gallon bucket over anything Thetford has to offer. Even if you have to pay for a bucket and Thetford gave their’s free. Get a 320 and be a happy pooper.
__________________
2019 Montana 3761 FL
2019 F350 6.7 4X4 LB Dually
Edgewater 205 EX 150 Yamaha
CaptnJohn is offline   Reply With Quote
Old 06-30-2020, 01:27 PM   #6
Senior Member
 
Join Date: Oct 2019
Posts: 120
Quote:
Originally Posted by CaptnJohn View Post
If you donít want a Dometic Iíd suggest a 5 gallon bucket over anything Thetford has to offer. Even if you have to pay for a bucket and Thetford gave theirís free. Get a 320 and be a happy pooper.
I agree. Our 2020 travel trailer came with a Thetford toilet that we replaced with a Dometic 310 with a porcelain bowl, a much better flush mechanism with a soft close, coated wooden seat (as those in home toilets). We also added a bidet washlet/bidet that attached to the standard seat bolts!

We went out to a local park for an overnight and the crappy Thetford was like using a portapotty. The Dometic 310 is excellent and we have an essentially brand new Thetford with a really nice sprayer/water saver attachment, sitting in our garage. Anyone want it for $25 and shipping?
__________________
Forest River Flagstaff e-pro 14fk
Ford Escape Turbo
Sarahcat is offline   Reply With Quote
Old 06-30-2020, 01:33 PM   #7
Junior Member
 
Join Date: Dec 2012
Location: Arizona City, AZ
Posts: 13
Hey Rusty. I can understand your frustration but he 300's ARE repairable if you are interested. Dirty job, but I fixed ours. It's lasted a couple of months so far. Don't know about the long run. They are two piece units and the 4 "bolts" securing them together CAN be tightened to stop the sewage from getting into the inside (rather than going down into the tank). Not sure if the fix is worth it since the 310 replacements aren't all that expensive (relatively speaking). Everyone in this site has said they are MUCH better.
fgillies is offline   Reply With Quote
Old 06-30-2020, 01:40 PM   #8
Member
 
Join Date: May 2019
Location: Central Alabama
Posts: 75
Quote:
Originally Posted by RustyRMH View Post
Yeah, I knew that, I guess mainly looking for recommendations on Thetford models. Truth be told, everything I've read says the Dometic 320 is probably the best option, but their response (actually, lack of) has soured me on dealing with them.
I just changed our 310 to a 320. Much nicer, if it will fit your camper. I understand your frustration with Dometic. No experience with Thetford.
boogiejack75 is offline   Reply With Quote
Old 06-30-2020, 01:48 PM   #9
Senior Member
 
Join Date: Jun 2017
Location: British Columbia Canada
Posts: 438
Just replaced our Dometic 300 with a 310, what a difference, the porcelain and different design are great. Sorry you had bad experience with Dometic but they really are the only choice in my opinion.

As far as the smell goes i am of the opinion that is caused by the porcelain finish and we solved that by mixing a solution of vinegar and Dawn dish soap in a spray bottle and spraying bowl a couple of times a day. Eliminates the smell.
__________________
2017 FR3 28 DS
cariboo camper is offline   Reply With Quote
Old 06-30-2020, 04:12 PM   #10
Senior Member
 
Join Date: Jan 2013
Location: Space Coast of Florida
Posts: 2,714
Quote:
Originally Posted by cariboo camper View Post
Just replaced our Dometic 300 with a 310, what a difference, the porcelain and different design are great. Sorry you had bad experience with Dometic but they really are the only choice in my opinion.

As far as the smell goes i am of the opinion that is caused by the porcelain finish and we solved that by mixing a solution of vinegar and Dawn dish soap in a spray bottle and spraying bowl a couple of times a day. Eliminates the smell.
Home toilets are made of porcelain. Do you have a porcelain bowl at home? Do you have to spray your bowl at home?

Actually the smell is from trapped waste water in the bottom half of the 300 Design. There are pics on here.

I have a 320 and donít have to spray the porcelain with vinegar and dawn and have no urine smell...
__________________
2016 Siverback 33IK, Towed 30K+ miles
2018 Ford F-350 Lariat 6.7L V8 Diesel 4WD Crew Cab
Andersen Ultimate Hitch
RadMini Stepthru eBikes

"If you don't know where you are going, any road will get you there."
dalford is offline   Reply With Quote
Old 06-30-2020, 10:17 PM   #11
Senior Member
 
Join Date: Jun 2017
Location: British Columbia Canada
Posts: 438
Quote:
Originally Posted by dalford View Post
Home toilets are made of porcelain. Do you have a porcelain bowl at home? Do you have to spray your bowl at home?

Actually the smell is from trapped waste water in the bottom half of the 300 Design. There are pics on here.

I have a 320 and donít have to spray the porcelain with vinegar and dawn and have no urine smell...
Sorry. bad choice of words, I meant to say "plastic finish" not "porcelain" causes the smell.

Not necessary to get snarky dalford, just saying wherever the smell comes from we handled it with a spray mixture. Worked well for us, sorry to upset you with my hopefully helpful suggestion. Again, my apologies for a blunder on my part.
__________________
2017 FR3 28 DS
cariboo camper is offline   Reply With Quote
Old 06-30-2020, 10:44 PM   #12
Senior Member
 
Join Date: Jan 2013
Location: Space Coast of Florida
Posts: 2,714
Quote:
Originally Posted by cariboo camper View Post
Sorry. bad choice of words, I meant to say "plastic finish" not "porcelain" causes the smell.

Not necessary to get snarky dalford, just saying wherever the smell comes from we handled it with a spray mixture. Worked well for us, sorry to upset you with my hopefully helpful suggestion. Again, my apologies for a blunder on my part.
Sorry I misunderstood what you meant to say. Sorry for coming across snarky, my apologies
__________________
2016 Siverback 33IK, Towed 30K+ miles
2018 Ford F-350 Lariat 6.7L V8 Diesel 4WD Crew Cab
Andersen Ultimate Hitch
RadMini Stepthru eBikes

"If you don't know where you are going, any road will get you there."
dalford is offline   Reply With Quote
Old 07-01-2020, 05:26 AM   #13
Senior Member
 
DouglasReid's Avatar
 
Join Date: Jun 2016
Location: Maurice, LA
Posts: 3,052
Quote:
Originally Posted by RustyRMH View Post
Contacted Dometic and learned that the 2017 toilet in my 2018 camper is out of warranty and they refused to offer any help since I'm not the original owner.

Therefore, I'm looking to replace the toilet with another brand other than Dometic as I don't want to give any business to a company with such poor customer service.
think about that first statement. What company could afford to warranty their products forever?

If you dont' want a Dometic that is fine but Ive had nothing but great experiences with them.
__________________
2012 Wildcat Sterling 32RL, Gladiator Qr35 ST235/85R16 Load rating G, TST 507 TPMS w/ Flow-thru Sensors & Repeater, Reese Sidewinder 16K Pin Box, PI EMS HW50C
2008 Chevy Silverado 2500HD CCSB LTZ Diesel, Fumoto Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer, Air Lift Loadlifter 5000 air bags.
DouglasReid is offline   Reply With Quote
Old 07-01-2020, 05:37 AM   #14
Senior Member
 
Daycruiser's Avatar
 
Join Date: Jul 2018
Location: Garner, NC
Posts: 537
If you think Dometic is bad Thetford is worse. Toilets are not that expensive, just jerk the thing out and put in a new Dometic Porcelain model and be done with it. Will take you all of 15 minutes to change it out.
__________________
45 Years RVing and no end in sight.
2018 Ram 3500 SB Limited, CC, 6.7/Aisin, 4X4, SRW. Comfort Ride Energy Absorbing Hitch.
2020 Cedar Creek Hathaway 34IK, Reese 19K Sidewinder PB.
Daycruiser is online now   Reply With Quote
Old 07-01-2020, 05:48 AM   #15
Senior Member
 
Join Date: Aug 2016
Posts: 184
We had a Thetford in our 2011 Flagstaff and the foot flush had a design problem sealing against the bowl. Thetford told us it was a design problem that is why they stopped making it. Unfortunately, both companies have had blunders. They didn't offer us any help. We went with a Dometic 310. All around better toilet. I do understand not willing to deal with a company that cannot stand behind a problem they created. Not enough players in the game though.
KKonyha is offline   Reply With Quote
Old 07-01-2020, 05:54 AM   #16
Senior Member
 
DouglasReid's Avatar
 
Join Date: Jun 2016
Location: Maurice, LA
Posts: 3,052
Quote:
Originally Posted by Daycruiser View Post
If you think Dometic is bad Thetford is worse. Toilets are not that expensive, just jerk the thing out and put in a new Dometic Porcelain model and be done with it. Will take you all of 15 minutes to change it out.
I wholeheartedly agree. IF you have the room Id suggest the Dometic 320 series. All porcelain and an elongated bowl with a self close seat.

Id also add the spray for an additional $10 or so (NO more toilet brushes needed)

I have attached a copy of the installation rough in dimensions. Some have had issues with not having enough room to install the 320 due to the toilet flange being installed too close to the wall............

You can check it before you order one by measuring the distance from the two toilet mounting bolts on either side at the bottom back to the wall behind the toilet..

Scroll down and look at the left hand side ...drawing 3, Dimension A and then drop down to the Rough In Dimensions and find you need 11". The 310 series only needs 10".

Good Luck
Attached Files
File Type: pdf Dometic Toilet Instructions.pdf (1.11 MB, 69 views)
__________________
2012 Wildcat Sterling 32RL, Gladiator Qr35 ST235/85R16 Load rating G, TST 507 TPMS w/ Flow-thru Sensors & Repeater, Reese Sidewinder 16K Pin Box, PI EMS HW50C
2008 Chevy Silverado 2500HD CCSB LTZ Diesel, Fumoto Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer, Air Lift Loadlifter 5000 air bags.
DouglasReid is offline   Reply With Quote
Old 07-01-2020, 06:43 AM   #17
Senior Member
 
spicercars's Avatar
 
Join Date: Oct 2019
Location: Saginaw MN
Posts: 720
We just replaced our 300 with a 310 only because I didn't have the room for a 320 and we are very happy. No more smell.
__________________
2020 Wolf Pack 23GOLD15
1998 Dodge Ram 3500 Cummins Diesel Dually
spicercars is online now   Reply With Quote
Old 07-01-2020, 10:13 AM   #18
Senior Member
 
Join Date: Jan 2014
Location: Palm City, FL
Posts: 207
Toilet Brands

Quote:
Originally Posted by Sarahcat View Post
I agree. Our 2020 travel trailer came with a Thetford toilet that we replaced with a Dometic 310 with a porcelain bowl, a much better flush mechanism with a soft close, coated wooden seat (as those in home toilets). We also added a bidet washlet/bidet that attached to the standard seat bolts!

We went out to a local park for an overnight and the crappy Thetford was like using a portapotty. The Dometic 310 is excellent and we have an essentially brand new Thetford with a really nice sprayer/water saver attachment, sitting in our garage. Anyone want it for $25 and shipping?
Our RV came with a Thetford toilet that has a porcelain bowl and it flushes OK and stays clean. My only complaints with it are that the rinse water jets are right under the rim so it doesn't rinse above a certain level. But then, stuff doesn't usually get up that high anyway. And it's flush valve does not seal totally unless you kind-of let it slam shut. I've just got into the habit of letting my foot slip off the pedal so it slams shut. Then it seals so I can put fresh water back in the bowl and it will not leak out.
hikerjohn7 is offline   Reply With Quote
Old 07-01-2020, 01:14 PM   #19
Junior Member
 
RustyRMH's Avatar
 
Join Date: Jun 2020
Location: Troy VA
Posts: 5
Thanks for all the input.

Just to clarify. I wasn't really expecting them to do a full replacement and would have accepted "NO" as an answer, if they would have bothered responding at all. What I couldn't stomach was being IGNORED. I'm in a service industry and sometimes I have to deal with issues I don't want to or give people answers they don't want to hear, but I always communicate with them. The one thing I would NEVER do is fail to respond to a customer's inquiry.

That being said, based on what I've read so far, it looks like I just need to swallow my pride, hold my nose and buy the 320. At least I'll be able to stop holding it when I'm in my RV!
RustyRMH is offline   Reply With Quote
Old 07-01-2020, 01:33 PM   #20
Senior Member
 
Mike223's Avatar
 
Join Date: Sep 2019
Location: Rehoboth Beach DE
Posts: 381
Quote:
Originally Posted by RustyRMH View Post
Thanks for all the input.

Just to clarify. I wasn't really expecting them to do a full replacement and would have accepted "NO" as an answer, if they would have bothered responding at all. What I couldn't stomach was being IGNORED. I'm in a service industry and sometimes I have to deal with issues I don't want to or give people answers they don't want to hear, but I always communicate with them. The one thing I would NEVER do is fail to respond to a customer's inquiry.

That being said, based on what I've read so far, it looks like I just need to swallow my pride, hold my nose and buy the 320. At least I'll be able to stop holding it when I'm in my RV!
Like you I hate to be ignored by service people. At least have the decency to acknowledge me. Sorry you have no other option.
Mike
__________________

__________________
Mike Gray
Forest River Wildwood
2018 230BHXL
2015 Sierra SLE 5.3 V8 4x4
Mike223 is offline   Reply With Quote
Reply

Tags
dometic

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 07:49 AM.


×