Originally Posted by MARS93
We purchased an XLR Nitro 5th wheel TH this summer, and the trailer feels like a 20 year old camper. I have a list a mile long of some pretty significant issues including all the slide out seals and rubber are ripped, or cracking, aluminum skirt is warping in between the screws attaching it, the sink is corroding, the slide outs were wired backwards (fixed), the black/gray tank drains were hooked up backwards (fixed with a label maker), I suspect an issue with the gray 2 tank and gray 1 tank but have not narrowed it down. These are the few major issues and do not include a lot of other minor issues that are adding up.
I bought the camper from a dealership 4 hours away so going back every other weekend is not ideal and the local dealer 1.5 hrs away is incompetent to put it nicely (they took 2 months with the camper and have fixed nothing). Iíve called and emailed several people at Forest River and not received any help, and Iím wondering what options I have at this stage? Does anybody have experience with this? Where can I look for lemon law information? The camper has been in the shop more months than Iíve owned it and Iím obviously concerned that the minute the warranty expires the wheels are going to fall off! Any advice?
Billy in Amarillo TX
Iím so sorry your having this trouble. Unfortunately your not alone in this industry. I bought a 2020 Vibe 32bh and after the first trip the rear AC quit cooling. I am lucky to have a certified repair shop 20 miles from my house. I called and scheduled the visit after I checked it myself and narrowed it down to the thermostat or switch. I do all my repair work I can. I built my own house and am a welder fabricator and love mechanic work. Anyway they called forest river and I took my unit back home. A week later I heard nothing so I called. The run around began. Their lot was full so I was nothing to them Iím sure. I called them several times and kept getting told waiting on forest river. Well I got the number and I called forest river and selected the Warrenty Dept option. The gentleman told me they have nothing on my unit no claim. So I called the service place and they said oh why did you call forest river? It got real from there. So after 2-more trips and a month later it was fixed. A new control board was replaced.
My suggestion and others have said be the squeaky wheel. Keep good good records of the time and date you call. Forest river Warrenty guy was actually very good with me. My TV also went bad the coax connection was broken and that was mailed and I rehung that as well.
The simple fixes I call forest river and get the parts and fix myself. I wright all approved work down. I keep a service list and maintenance log on my trailer as thatís the first thing they will try is ďwell have you serviced the AC, recaulked the roof and so on.