Going on a couple months in trying to get a screen fixed on our Wolf Pup. Picked up in September, noticed the window screen behind the sink had a tear in it during the walk-through, and let the dealer know about it. They said to start a warranty claim, and so far it has been an epic fail.
After sending lots of pictures and measurements of the screen, FR sent us a replacement screen for the wrong window. Needed a 24" by 15" screen, but they sent us a 12" by 15" screen to fit a 24" by 15" window when the window in question is 48" by 15". Got in touch with the dealer, and they understand what's wrong, FR sent the wrong one.
More pictures and measurements, and then all was quiet for a few weeks. Got in touch with the dealer, now it seems that FR doesn't have a replacement screen for that size window, so the only option is to pull out the spline and replace the screen material ourselves. Oddly enough, when they sent the wrong one, I asked if the screen could just be repaired like any other, and the dealer said it was not possible to repair it, and FR wouldn't approve the repair anyway. Seemed pretty strange, since it certainly appeared the screen was just held in by a rubber spline like any other window screen.
I feel sorry for the dealer, they are having to put up with the Forest River's poor quality and they indicated that I'm just one of many needing warranty repairs. I feel worse for folks who either aren't very technical or are not willing to fix it themselves. I've had to fix other issues, but most were easily fixed and would have been more of a headache for me to hitch it up, tow it back to the dealer, wait for them to fix it and have to tow it back home.
2023 Wolf Pup 14CC