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Old 04-06-2011, 12:00 PM   #1
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We Now Know the Truth

Wow! My thread has been closed!


It is clear to me that he doesn't understand that a 30' 5th wheel is not the same as a 43' toy hauler that is not even manufactured in the same plant. It seems foolish to me that he would think that things that applied to his rig must certainly apply to all others. Before putting forth his "knowledgeable statements" he should take a look at the XLR website. The facts are:

1) The email I sent to him clearly states that the anticipated build start date is 4/14 - more than 7 weeks after the order receipt date.

2) The email clearly states that FR has not yet sent a confirming PO back to the dealer, after more than 7 weeks.

3) The email clearly states the build time will be 2.5 - 3 weeks.

4) Taking a look at the XLR website will show that a glass cooktop and convection microwave are standard items. In actuality, neither of these items are standard, and neither are options.

5) The XLR website does not list all available decor selections. Even the dealers are confused.

6) There is no accurate list of available options - not on their website, not on their order form, and not on their brochure. I am paying for the following options: slide mounted electric awning, equa-flex suspension, slide topper awnings, 3rd AC in garage, outside shower, and wireless remote. None of these options are on the "Options List"
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Old 04-06-2011, 12:08 PM   #2
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Just wondering since I didn't see it mentioned.

Any special paint on the body? Just asking because that added 2 weeks to our 6-8 week delivery and it took 10 weeks from the date it was ordered. FR doesn't do their own painting. Due to multi-colored paint schemes the paint process takes quite some time.
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Old 04-06-2011, 12:09 PM   #3
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Hi, rickfox

All I can say is...let it go.....

I read the threads from the other post, and I was very surprised and disappointed at how you were treated.
But....just move on......ok?

Btw,
I hope you get your trailer ASAP
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Old 04-06-2011, 12:14 PM   #4
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Quote:
Originally Posted by Labzy View Post
Hi, rickfox

All I can say is...let it go.....
Agree !!

Rickfox, I hate to close 2 threads in 1 day, but it can happen. I also edited out several flaming remarks from your 1st post. Play nice.
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Old 04-06-2011, 12:16 PM   #5
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Labzy,

It's a shame that FR is not willing to let the truth be told, and then constructively try to improve the situation. It is already bringing their credibility down as I have gotten private messages reflecting your pint of view.
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Old 04-06-2011, 12:24 PM   #6
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Quote:
Originally Posted by Labzy View Post
Hi, rickfox

All I can say is...let it go.....

I read the threads from the other post, and I was very surprised and disappointed at how you were treated.
But....just move on......ok?

Btw,
I hope you get your trailer ASAP
Most often a little ranting is to be expected, but once it becomes personal between members, sometimes discretion is the better part of valor.

I tried to give a countdown to allow you (Rick) to make a final post, but we received several post reports on that thread and another moderator made the call.

Once a thread stops being "informative" and starts generating hard feelings, we, "the Gatekeepers" get involved. I love helping folks; hate being a cop; but like anything else, someone has to in order to keep the peace.

When a thread becomes more about WHOs right instead of WHATs right; no one benefits any more and the thread needs to be closed.

I hope you do get your camper soon and enjoy it to the max.
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Old 04-06-2011, 01:20 PM   #7
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Lou,

I will do my best to play nice.

Now back to my original objective - to address the issue of delivery dates, to detail some of the hurdles that confront me, and to even perhaps find a way and some support on overcoming them.

First, I am learning now from experience not to necessarily place much stock in quoted delivery dates.

Second, if you do not actively participate in managing the delivery date, it will surely take more time than quoted. FR has been slow to respond in regard to scheduling and apparently has problems managing their production. The squeeky wheel will get the more grease.

One important area seems to be the paperwork. After 7 weeks, the dealer has not yet received a confirmation PO from FR.

Additionally, the lender typically requires a copy of the Manufacturers Statement of Origin. I have been told that this document travels with the trailer as it gets shipped, and will not be available until the trailer actually arrives at the dealer. In my case, I must then send a copy to the lender who will then start the documentation effort. According to the lender it will then take about 5 working days (processing the loan document, overnighting it back and forth etc.) to complete the financial task. Currently, even in this age of Internet communications, FR (at XLR) has no procedure for making a copy of this document and sending it ahead of time to the dealer. What gives? Fixing this problem alone will improve the deliverly date to the end customer by a week.

At the very least, customers hoping to receive their trailers should be aware of this. Hopefully others can get involved and help me fix this problem. Perhaps other problems can be addressed and fixed also.
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Old 04-06-2011, 01:44 PM   #8
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I think you're way over blowing this but that's just my opinion after reading the two threads.

I can address the MSO issue. The MSO is a legal document and since it's a statement of origin it doesn't even exist legally until the unit is built, so there's no way they can copy it and send it to you early. Even if they copied it and sent it to you after they built it, a copy isn't legal and the lender couldn't accept it.
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Old 04-06-2011, 02:33 PM   #9
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Dude, It almost sounds to me that you will never be happy with Forest River, or a Forest River Product, and need to find another RV. The dealer or Forest River will never get your rig right for you because you are mad, you will always find something wrong with the rig no matter what, it's time to walk away, and find something else.
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Old 04-06-2011, 02:39 PM   #10
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Originally Posted by Bama Rambler View Post
I think you're way over blowing this but that's just my opinion after reading the two threads.
Bama thanks for the MSO clarification.

As to the above; for my own education; when you said "you're" were you referring to the OP or the way the moderators handled it?

There was quite a bit of back channel moderator discussion before we took action to close the thread due to the tone of the comments. Always looking for another point of view.
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Old 04-06-2011, 02:53 PM   #11
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Interestingly, progress is being made. Forest River is aware of comments made on this forum. And statements, experiences, opinions etc. made on it can have an impact. Both the dealer and FR manufacturing support personnel are now actively working my issues. As said earlier, even though these threads sometimes take a direction other than initially envisioned, as a customer it can be productive to actively be engaged, such as bringing to light things that did not go as expected or agreed. A squeeky wheel sometimes times gets some grease - especailly if it makes sense!

On the MCO front. The lender has specifically stated to me that all they need is a copy of the front and back of the MCO. I take "their word" on that issue. Also, the MCO - I have a copy from ExploreUSA for the trailer we almost purchased - contains information related to the specific trailer in question and in fact is typically completed close to the end of the manufacturing process, although it often is created at an earlier date.

None the less, FR has now agreed to investigate sending a pdf file or faxing a copy of the MCO to the dealer, effectively improving the schedule by about 1 week.

By way of a telephone conversation, I have now been informed that the delivery date can be improved by at least one, and maybe two weeks when considering the MCO issue.

I do not believe I have used derogatory language or have overstated my concerns. Statements made via. email to me by FR have now been clarified by them, and scheduling "corrections" have been identified - in part, I believe, due to conversations on this forum.

As I said earlier, I selected the FR XLR because I thought it to be the best product. My problems have not been product related, they have been manufacturing related. Indications are that their manufacturing processes have quickly made a change for the better.
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Old 04-06-2011, 03:02 PM   #12
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I am glad you are feeling a little better about your purchase of an FR product and the related delivery issues. I have found them to be an outstanding company when I was dealing with them, after some initial extreme frustration of course, which was not really their fault.

Misunderstandings, miscommunication happen to the best of us, I hope that they will be able to satisfy at least some of your concerns.

I remember the day when I was getting ready to go and get my first ever TT only to be called by the dealer 4-5 hours before I was leaving to take delivery saying, they had found a water leak and they could not release the unit. It IS very frustrating ...

Have patience and work with them on your musts, and I am sure they will bend backward to accomodate you to the best of their abilities. Some things they might not be able to, but I am sure they will do their best.
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Old 04-06-2011, 03:20 PM   #13
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rickfox, I am glad that you are getting some satisfaction from FR.
I hope you will be easy on them, as they are extremely busy people, and have thousands of other customers as well.
Maybe not everyone orders a monster toy hauler, but all of their customers are equally important to them.
Part of the extended build time may be that FR doesn't build as many of your unit. They build a lot of mid-size trailers, so they would take up a lot of the factory time.
Just cool down, and you will find people will treat you a lot better.
Calm gets much more respect than ranting.
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Old 04-06-2011, 03:34 PM   #14
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Please point out the area of my "ranting" in this thread, and I will be happy to look at how I can improve.
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Old 04-06-2011, 04:01 PM   #15
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I give up.
Have a nice day.
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Old 04-06-2011, 05:20 PM   #16
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Life is short!

Look forward to and anticipate the good times you will have when you take delivery.
I don't know the details of all the comments; but, it appears cooler heads make sense.
And, as I always find out, everything could be worse.
Finally, if you have dogs, don't leave them barking at your campsite.

Enjoy your future camping and whatever "toys" you are hauling!
Enjoy the "temporary".
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Old 04-06-2011, 07:23 PM   #17
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Thanks for the great readings. I didn't read the last thread until after seeing this one.I got a good chuckle out of it. My wife gets mad at me because nothing makes me upset, and I mean NOTHING.(well maybe sometimes the kids do). To get worked up is understandable, but it won't really change anything. If it takes 11 weeks let it, you'll get a better quality product then if you rush them to get it sooner, then what? Your back at the dealer upset because it needs repairs. put your frustrations behind you knowing you'll have a great time using your trailer and spending time with your family in it.

good luck and enjoy.
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Old 04-08-2011, 04:08 AM   #18
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Rickfox,

this forum is a great place to vent a concern, but in no way is a part of Forest River, rather a bunch of mostly satisfied owners of Forest River products. We are on your side, but other than saying "we hear you buddy", it seems that you are expecting accountability from Forest River because of your statements here.

So if you use this forum for commraderie and a listening ear then you are here for the right reason, we can try to offer suggestions or someone else may have already been through the problems you have, maybe we can offer support for your situation, but when it goes on and on, then the moderators step in.

We welcome you here, just don't wear out your welcome.

Good luck
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