What's up with dealers not responding to interest??

sewingcybermom · 06-28-2016, 12:03 PM

What's up with rv dealers??? One Flagstaff, one Rockwood and one Thor. We visited 3...we sat down and asked what we could get for a trade in on our 23ikss, showed great interest in their campers. One was a $77,000.00 Thor 26B. They asked us how much we owe on our ikss. We said 0, nada, nothing. We own it. Also told them that we would likely NOT be financing any of them. Hmmpphhh.... A week later, not ONE of them has called us to discuss selling price, trade in or anything. I am stumped, shocked, and VERY disappointed. Ya think they would have called, sent an email, something???? So here we sit wondering if we should see it as a sign. If they won't call us to sell an 80K RV, what's gonna happen when we need service on the unit? Not good, dealers, not good. I guess we'll be enjoying our lovely 23ikss for the rest of the season, cuz I'm just reeeaaaalllyy disappointed.

aceinspp · 06-28-2016, 12:06 PM

Guess they don't need your business. I'd forget them. Later RJD

lbrjet · 06-28-2016, 12:18 PM

No one needs to inspect your RV to determine a trade in value. To them you were just a looker since you didn't walk out with the numbers. If you are really serious, take the time to negotiate a price on your trade and the new unit while you are there.

2010 F250 5.4L 3.73
2011 Flagstaff 831FKBSS
Equal-i-zer 4pt 12K

sewingcybermom · 06-28-2016, 12:35 PM

[QUOTE=lbrjet;1242178]No one needs to inspect your RV to determine a trade in value. To them you were just a looker since you didn't walk out with the numbers. If you are really serious, take the time to negotiate a price on your trade and the new unit while you are there.

We were there to negotiate, and had our camper with us, and they looked at it. We sat down, talked about EVERYTHING we wanted, wrote up a quote sheet with dealer. They all said they would get back to us. The salesperson kept telling us that the Thor was priced like this for this week only, so we were definitely interested. Nope...we'll call you. And then NOTHING. We can't walk out with numbers if they won't give them to me.

lbrjet · 06-28-2016, 05:23 PM

Got it. Pretty mindboggling.

2010 F250 5.4L 3.73
2011 Flagstaff 831FKBSS
Equal-i-zer 4pt 12K

BandJCarm · 06-28-2016, 06:16 PM

Not sure. They DO make a good amount on kickback from financing. I tried to arrange financing with State Farm independently and that did not set well with them. I went with their financing anyway, because they got me 3%, but they will do a lot to steer you towards their financing.

Short of that, hard to explain. Find the Big Wig and call him directly and tell him he apparently doesn't like selling units.

But there are 20,023,978 dealers.......I'd not go back to that one.

sammonilla · 06-28-2016, 06:21 PM

Most dealerships make a large portion of their money from the sale from fianance. If you are not planning on using them for the fianance they will ignore you. Sad but true.

sewingcybermom · 06-28-2016, 09:49 PM

Quote:

Originally Posted by BandJCarm

Not sure. They DO make a good amount on kickback from financing. I tried to arrange financing with State Farm independently and that did not set well with them. I went with their financing anyway, because they got me 3%, but they will do a lot to steer you towards their financing.

Short of that, hard to explain. Find the Big Wig and call him directly and tell him he apparently doesn't like selling units.

But there are 20,023,978 dealers.......I'd not go back to that one.

But only a few in CT, unfortunately. Slim pickins around here.

emm-dee · 06-28-2016, 10:26 PM

Just go ahead a lie to the dealer and tell them you'll need their financing. Get the deal done then pay up. Don't worry about not being honest with them up front...you can be sure they won't be honest with you up front (or anywhere else in the process).

Wowens79 · 06-28-2016, 11:17 PM

When we were looking last week it baffles me how they can keep the doors open, but I guess if they have what you want at the right price people will buy it.

The sales guy we bought from was very low pressure to the point it bothered me. He didn't seem to care if we were there or not. He answered questions, but did not really sell it, just walked around with us.

I just wonder how well some of these places could do if they did a better job educating people, and doing basic follow up.

Place we bought from had sold 10 when we left on Saturday and they were not a large lot.

Myrle · 06-29-2016, 01:23 PM

Quote:

Originally Posted by Wowens79

When we were looking last week it baffles me how they can keep the doors open, but I guess if they have what you want at the right price people will buy it.

The sales guy we bought from was very low pressure to the point it bothered me. He didn't seem to care if we were there or not. He answered questions, but did not really sell it, just walked around with us.

I just wonder how well some of these places could do if they did a better job educating people, and doing basic follow up.

Place we bought from had sold 10 when we left on Saturday and they were not a large lot.

Maybe he was afraid you were going to start asking questions?

BandJCarm · 06-29-2016, 01:29 PM

Quote:

Originally Posted by Wowens79

When we were looking last week it baffles me how they can keep the doors open, but I guess if they have what you want at the right price people will buy it.

The sales guy we bought from was very low pressure to the point it bothered me. He didn't seem to care if we were there or not. He answered questions, but did not really sell it, just walked around with us.

I just wonder how well some of these places could do if they did a better job educating people, and doing basic follow up.

Place we bought from had sold 10 when we left on Saturday and they were not a large lot.

10 on one weekend day in the summer might be 50 a month. That might equate to 500 a year.

Couch's sells probably as many as anyone in the country, probably 1600 a year......yet they answered every question I had, via email, phone, and in person, for about a year!!! Nonstop, almost immediate answers.

Dealers are all different. There's a well known camper sales firm that is not only in business, but all over the country.....which fact blows my mind. Everyone buys cars. They start young and keep doing it. However, many folks buy one RV ever.

And sales people don't know all the details of them, especially if they sell many brands, and they change every year. For example, ask them about getting satellite TV in your RV. See them answer in Swahili, if it all. LOL

Simplewon · 06-29-2016, 01:30 PM

We ran into this a lot. Multiple dealers. Once we drove 3 and a half hours to watch the one we'd arranged to come look at be bought as we pulled on the lot.
Most every time if we didn't choose right then the very next weekend that camper was gone. We found campers to hot selling items. They don't sit long other than the high end or bottom end models.
We were always told we could order but at full msrp

BandJCarm · 06-29-2016, 01:32 PM

Quote:

Originally Posted by Simplewon

We ran into this a lot. Multiple dealers. Once we drove 3 and a half hours to watch the one we'd arranged to come look at be bought as we pulled on the lot.
Most every time if we didn't choose right then the very next weekend that camper was gone. We found campers to hot selling items. They don't sit long other than the high end or bottom end models.
We were always told we could order but at full msrp

Sorry to keep interjecting, but..........

I ordered. At same price as if it had been sitting on the lot for a year. I paid about ..... 61% of MSRP.

RollingDownTheHighway · 06-29-2016, 01:33 PM

I see you're located in CT as well, what dealers did you go to? Remember, it's summer time, they're not willing to deal as much, as someone will walk in and pay sticker price for the camper. Go back in fall and you'll see a difference in their reaction.

DouglasReid · 06-29-2016, 01:45 PM

There are three separate negotiations you should be involved in when you purchase any vehicle, RV or otherwise.

1. Purchase price (NOT the difference between your trade in and ales, but the Lowest price they will accept for their unit).

2. What they will give you for your trade in

3. Financing. Don't tell them you are not going to finance. They want a chance to make that kickback money. Give them that chance. Then do what you want, with your own financing or even if it is to hand them a check at closing.

jasanto · 06-29-2016, 02:03 PM

I would try visiting custom camper in southington ct. I just picked up my 27rlws TT in April. Ask for Mike Orofino.

Good luck

badge2283 · 06-29-2016, 05:31 PM

I enquired on two different class A motorhomes. One was at Lazydays RV, and the other Camping World. Both had us fill out a trade appraisal form, and we never heard back from them. I now will not deal with either of the companies, and would telling anyone looking for an RV to check with other dealers.

emtp82 · 06-29-2016, 06:48 PM

Heck if it will get a return response, finance it through them and then pay it off the next month.

Timex · 06-29-2016, 07:42 PM

Quote:

Originally Posted by emtp82

Heck if it will get a return response, finance it through them and then pay it off the next month.

The BOSS just bought a new car. The dealer did the "finance with us and get a cheaper price" boogie with us. I said ok, paid the 1st month note and went to my credit union and got a lower interest and paid the dealer off. I'm sure that made him "happy" that he didn't make any interest off of me. He should have come down to that price from the beginning!

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