Questions on the XLR Hyperlite 3212 and 2815

[Ramexplorer]

Hello, we are thinking of purchasing our first toy hauler. Currently we have a 2017 Heartland North Trail 28DBSS that we really have had good luck with including great service from Heartland. We are Curious to know if those who bought XLR toy haulers recently would do so again? We like the all aluminum framing of the North Trail due to our long trips including those in colder temps. Any issues with the wood truss style roofs? How has Forest River customer service been? The one 3212 we are looking at does not have the heat pads for the water tanks, is the heat ducted into the area of the tanks like the North Trail? We have woken up to temps in the 20s in the North Trail with nothing frozen and us nice and warm.

Thanks for any input the group may have.