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Old 02-02-2012, 10:51 AM   #1
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XLR 27HFS 2012 missing window screens

Hello we just purchased our 2012 XLR 27HFS and noticed that there are no window screens on the large windows behind the couch on the slide. All of the other windows do have screens. Anyone else have this model that does have the screens on those 2 long, crank-out windows behind the couch on the slide? We are not sure if they are supposed to have screens or not? It kindof looks like because of the crank-out mechanisms that a screen might not fit in there.

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Old 02-02-2012, 11:36 AM   #2
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We have a similar model and it has small screens behind the couch. If I recall, they are on the inside and our windows crank out to open.
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Old 02-02-2012, 11:40 AM   #3
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Kathys85,
We have the same set up as Linnemj and it does have screens on the same type window.
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Old 02-02-2012, 11:55 AM   #4
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Thanks for the responses. I am working with my dealer (rv outlet usa ) now to try and get the screens. Hopefully I will be able to get them. Just wanted to make sure that it should have them. I thought it should.
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Old 02-02-2012, 12:42 PM   #5
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Look behind the couch, they may be there on the floor. They may have been removed for some reason, and then forgot to be put back in.
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Old 02-02-2012, 02:06 PM   #6
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Mine was delivered with one of the screens behind the couch missing. It is as the dealer now for several other problems as well as the missing screen. Its been there for three weeks and still waiting for a couple of things to be sent from Forest River.
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Old 02-20-2012, 01:35 PM   #7
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Thanks for the responses. Turns out it should have them and the dealership has ordered them and will send them to me when they arrive.
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Old 03-06-2012, 11:10 PM   #8
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I was missing one in the garage. After 10 weeks and Forest River sending 2 screens that did not fit. The dealer took over and sent me one from a new trailer. I could not find one locally, I would have gladly bought one.

Hope you have better luck dealing with FR. I took pictures, sent measurements and the guy could not get it right. If not for my dealer getting fed up and sending me a correct screen, I would still be waiting. I had similar issues with two other items. I bought the parts locally so I did not have to deal with FR.
FR needs to fire the guy in charge of sending parts to their customers.
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Old 03-07-2012, 08:40 AM   #9
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Couple of months later and I am still waiting on the screens. It does look like Forest River might have some issues with getting parts out for their customers.

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Old 03-07-2012, 09:13 AM   #10
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Kathy, it is not Forest River, it is your dealer.
I ordered a few parts from FR under warranty, and they arrived within days.
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Old 03-07-2012, 02:17 PM   #11
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It's been two months now for me to get the correct window screen from FR. The one they sent two weeks ago was the wrong size. Not the dealers fault. It FR's.
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Old 03-07-2012, 08:01 PM   #12
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The dealer probably ordered the wrong ones.
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Old 03-13-2012, 02:43 PM   #13
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When I told our dealer I had not gotten the screens yet he put a couple in the mail for me. I have received them and 2 days later got the screen from Forest River. Forest River sent one long screen for both windows and the dealer sent 2 smaller ones. Have not tried them yet but I am hoping one or the other will fit.

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Old 03-31-2012, 01:18 PM   #14
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Quote:
Originally Posted by crocus
The dealer probably ordered the wrong ones.
I sent pictures directly to FR. The pics had a tape measure in them to show correct size. Text in the email explained correct size.
I wondered why they could not simply send the correct screen for my make and model. When they send two screens that do not fit any window ....??? You have to wonder who is sending parts.
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Old 03-31-2012, 02:37 PM   #15
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I actually sent pics and measurements to my dealer. They contacted Forest River. I was missing the screen for the 2 windows behind the couch. Forest River sent 1 long screen that fit perfectly and my dealer sent 2 separate ones from an exact model on their lot and they did not fit? Don't know what happened there. I have to say though that my dealer stayed on it and when they found out that I still did not have them from Forest River a month later they sent 2 out immediately. rvoutletusa.

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Old 04-23-2012, 09:57 AM   #16
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So glad to see this posting on missing screens, we have a 2012 XLR Viper (with missing screens). We were not sure if like everyone else, if there was no screens do to the crank out. Also the pull down screen wall doen't have anything holding the screen in place on the sides. Went to Home Depot to see we could get the rubber roping but can't find anything big enough (any suggestions?) Thanks
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Old 04-23-2012, 10:52 AM   #17
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Having a similar problem with a table top. Dealer took pictures, I took pictures, dealer sent order with pictures and FR sent a laminate top that makes into a bed. We have a free standing table & chairs. Dealer has talked to FR and we both took more pictures and sent to FR and FR is still insisting on the laminate top. Dealer even sent the "Build sheet" that came with the camper. FR does have some questionable (incompetent) people in the parts dept altho most are pretty good at their jobs. Would sure like to do a quality/procedure audit on them like I did for Lockheed Martin suppliers.
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Old 05-02-2012, 04:06 AM   #18
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I thought I had all of my screens untill I was in Texas and found out I was missing the screen above the nightstand. 3 weeks later and still waiting... time to call dealer again
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Old 05-02-2012, 01:16 PM   #19
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Yes stay on your dealer and let them know that you still don't have them. Took about a month but we finally received ours.

Kathy S
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