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Warranty
Have a 2009 XLR 37x16 fifth wheel Toyhauler. On our 4th time out with this unit, we were coming out of a mountain pass on a highway when black smoke began pouring out the back end. We stopped immediately and saw that the 1st and 2nd axles had jammed up and the tires were rubbing against each other. The Equaflex assembly had flipped up. We notified Forest River right away and were told we hit a curb....on the highway!? We took the trailer to Standens Springs in Calgary, Alberta, Canada. They found a missing weld on the equalizer, which caused excessive movement, which caused the bushings to breakdown and sieze, which stopped the equalflex from moving freely, which pulled the 1st and 2nd axles together. $1250.00CDN before we have replaced the 4 tires that were affected! We have purchased all the additional warranty available.
Forest River Warranty is sticking to their tired old story of "you hit a curb" and refuse to acknowledge the evidence in the photos and the report from Standens. As a matter of fact, their emails to us have been abrupt and rude and have told us to take the matter up with the manufacturer of the Equalflex...absolving themselves of any responsibility.
We love the trailer, but the service is absolute poop...unless you enjoy being treated like idiots.
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you to FRF. I don't know about anyone else but I would be talking to a lawyer. Keep all documentation and photos and if you have the back from the service department that found the poor workmanship and lack of quality control then it may be worth the the trouble. Good luck.
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