RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×


Reply
 
Thread Tools Display Modes
Old 01-03-2017, 04:14 PM   #1
Senior Member
 
scayne62's Avatar
 
Join Date: Jun 2014
Posts: 145
Missing camper

Took my Camper up to Wakarusa Indiana to the Primetime warranty and repair facility for a faded nose cap replacement the Monday before Thanksgiving. I knew taking it there that they would not get to it until January. I received a call from Primetime on Friday and the guy informed me that they have lost my camper. They do not know where it is and are not sure if a transporter took the wrong camper somewhere or not, they contacted the transporter and they have stated they did not do it. HE told me that he hoped it would just show back up over the new year long weekend and if it did not he would be in contact with me to start the setup of a new 2017 to replace mine. I received a call from another person on my fuel reimbursement check this morning and I bent her ear on the status and she said it did not show back up and they would be calling me this afternoon. I have not received the call and inquired with my contact and she tells me the person that will call had an emergency and had to leave early and will be in touch tomorrow. Sounds like unless a miracle happens I will be getting a new camper and the personal items that were left in there replaced, but I will not know for sure until he calls tomorrow. This is a mess and hope that everything turns out smoothly for me. I cannot believe a 38' camper just wonders off. They believe at this point that it has been stolen. I have to give credit to Primetime for calling and letting me know what was going on rather than just sit on it hoping it would resolve itself.
__________________
scayne62
2020 Heartland Torque 371
2019 Silverado 3500HD DMAX
scayne62 is offline   Reply With Quote
Old 01-03-2017, 04:36 PM   #2
Site Team
 
Platokidd's Avatar
 
Join Date: Aug 2012
Location: top side land of Lincoln
Posts: 7,372
scayne62, best of luck getting this resolved to your satisfaction!
__________________
2014 LaCrosse 323RST-TE-C
2009 Chevy 2500HD Z71
Seasonal

R.I.P. Luke the campin dog
Platokidd is offline   Reply With Quote
Old 01-03-2017, 05:08 PM   #3
Site Team
 
Terier's Avatar
 
Join Date: Mar 2011
Posts: 10,058
Quote:
Originally Posted by Platokidd View Post
scayne62, best of luck getting this resolved to your satisfaction!
x2!

If you don't mind, please do keep us updated.
__________________
Great choice for "Living within my means" and camping for one...

2011 Salem Cruise Lite 20RBXL & 2011 Toyota Tundra Dbl Cab
Camping History: 45 Trips / 133 Nights / 3736 Miles
FRF Social Group: Campers of the West
Terier is offline   Reply With Quote
Old 01-03-2017, 05:09 PM   #4
Senior Member
 
scayne62's Avatar
 
Join Date: Jun 2014
Posts: 145
I absolutely will keep everyone updated. so far i have no feeling that this will not go smooth and work out in the end.
__________________
scayne62
2020 Heartland Torque 371
2019 Silverado 3500HD DMAX
scayne62 is offline   Reply With Quote
Old 01-03-2017, 06:19 PM   #5
Senior Member
 
crunchman12001's Avatar
 
Join Date: Feb 2013
Location: Chagrin Falls, Ohio
Posts: 3,225
Congrats, sounds like you hit the lottery. Please keep us posted.
__________________
2017 Salem Villa Estate 395RET-
2011 Coachmen Freedom Express 295RLDS- Sold
2015 F-250 FX4
crunchman12001 is offline   Reply With Quote
Old 01-03-2017, 06:50 PM   #6
Senior Member
 
FrankG's Avatar
 
Join Date: May 2016
Location: NW Ohio
Posts: 266
I may be wrong, but, you and the people who accepted your unit for repairs would have to file a police report and then YOUR insurance company will argue with the Prime Time insurers to determine who will pay. Upon settlement the Note Holder if any will get paid first then settle with you. At that point Prime Time may compensate you for any additional losses, whatever that looks like.

Depending on your policy, they may settle for replacement value only, leaving you thousands in the hole.

Read your policy, be prepared.
__________________
2018 Haulin 6 x 12 Cargo Trailer by Forest River (A legal Tow )
2017 Laredo 325RL
2016 Vengeance 29V Sold
2016 Ram 2500, 4x4 Laramie CCSB 6.7 Cummins
FrankG is offline   Reply With Quote
Old 01-03-2017, 06:52 PM   #7
Senior Member
 
GreenImp's Avatar
 
Join Date: Jul 2013
Location: Oregon
Posts: 691
Send a message via MSN to GreenImp
As bad as this story is, it's much better than what I expected to be reading about after clicking on the title. My assumption was that a person had gone missing while camping. Glad I was mistaken. Hope it all works out well for you.
__________________
'04 GMC Sierra 2500HD, CCSB, D/A, MaxBrake, B&W Companion, Retrax Pro, AR Power Steps
2013 Rockwood 8289WS w/Diamond pkg
1969 Camaro RS/SS Convertible
Dad's old 1968 Empi Imp (recently recovered from under 21 years worth of boxes/dust)
GreenImp is offline   Reply With Quote
Old 01-03-2017, 07:03 PM   #8
Now a "Top Member"
 
EdJunior's Avatar
 
Join Date: Feb 2010
Location: Roman Forest, TX
Posts: 2,641
Well I guess that's one way to fix it! Good luck.
__________________
Ed and Sharon
2010 Wildcat 28RKBS
2019 Ford F-250 XLT - AWESOME Truck!

I thought I was wrong once, but I was wrong!
EdJunior is online now   Reply With Quote
Old 01-03-2017, 07:05 PM   #9
Senior Member
 
heavynlori's Avatar
 
Join Date: Oct 2013
Posts: 1,422
Quote:
Originally Posted by FrankG View Post
I may be wrong, but, you and the people who accepted your unit for repairs would have to file a police report and then YOUR insurance company will argue with the Prime Time insurers to determine who will pay. Upon settlement the Note Holder if any will get paid first then settle with you. At that point Prime Time may compensate you for any additional losses, whatever that looks like.



Depending on your policy, they may settle for replacement value only, leaving you thousands in the hole.



Read your policy, be prepared.

True....hope it all works out

I would be upset about personal things lost but not the camper itself - it can be replaced

I always wonder what we would do if taking unit back for repair....I think the paranoid side of me would prevail and I would take EVERYTHING out - too many things cannot be replaced


Sent from my iPhone using Forest River Forums 🇺🇸
heavynlori is offline   Reply With Quote
Old 01-03-2017, 07:33 PM   #10
Senior Member
 
Old car's Avatar
 
Join Date: May 2011
Location: south Kansas City area
Posts: 1,298
My Sabre is back in Topeka, IN under warranty work right now (picked up at my home on 11/2/16) and I know it was still there last Thursday (12/29/16) because I drove from Kansas City to Topeka to check on things. OP mentioned something about losing personal items along with the trailer itself. We had strict instructions from Forest River to have all personal items removed--including the battery and propane tanks.

I hope this works out well for scayne62!
__________________

Randy and Patty
2015 Sabre 33 CKTS-6 Platinum Edition
Reese 16K Slider hitch
2015 GMC Sierra 3500HD diesel dually
Old car is offline   Reply With Quote
Old 01-03-2017, 07:43 PM   #11
Moderator Emeritus
 
asquared's Avatar
 
Join Date: Dec 2012
Location: North Carolina
Posts: 11,069
Quote:
Originally Posted by Old car View Post
My Sabre is back in Topeka, IN under warranty work right now (picked up at my home on 11/2/16) and I know it was still there last Thursday (12/29/16) because I drove from Kansas City to Topeka to check on things. OP mentioned something about losing personal items along with the trailer itself. We had strict instructions from Forest River to have all personal items removed--including the battery and propane tanks.

I hope this works out well for scayne62!

Interesting palomino did not tell me that either time our Sabre went back. That said we emptied ours out each time also. I'm glad Prime time is stepping up to the plate so willingly. What year was your trailer?
__________________
<a href=https://i62.tinypic.com/28rp645.jpg target=_blank>https://i62.tinypic.com/28rp645.jpg</a>
2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
asquared is offline   Reply With Quote
Old 01-03-2017, 08:09 PM   #12
Senior Member
 
heavynlori's Avatar
 
Join Date: Oct 2013
Posts: 1,422
Just wondering since you will be getting a new unit ....

Your profile says 2014 camper....was PT doing the front cap as warranty work no charge to you ?

Their coverage had been 30 months at one time and was based on build date NOT purchase date


Sent from my iPhone using Forest River Forums 🇺🇸
heavynlori is offline   Reply With Quote
Old 01-03-2017, 08:23 PM   #13
Senior Member
 
Join Date: Sep 2016
Location: SE Michigan
Posts: 2,024
I had that happen with a sports car years ago. Took it to the dealer where I bought it new for service and it was stolen off their lot and stripped. By the time the insurance companies got done passing the buck, I got screwed. Was a Jag btw.

Hope it works out better for you than it did for me.
SidecarFlip is offline   Reply With Quote
Old 01-04-2017, 03:27 AM   #14
Senior Member
 
Witch Doctor's Avatar
 
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,277
Quote:
Originally Posted by Old car View Post
My Sabre is back in Topeka, IN under warranty work right now (picked up at my home on 11/2/16) and I know it was still there last Thursday (12/29/16) because I drove from Kansas City to Topeka to check on things. OP mentioned something about losing personal items along with the trailer itself. We had strict instructions from Forest River to have all personal items removed--including the battery and propane tanks.

I hope this works out well for scayne62!
I hope things workout for scayne62, I'm sure they will and he won't lose a penny, I have faith in FR, I guess all depts are not the same, when my trailer went in for repairs they just said to shut the propane off. But I drove it there yours is being pick- up that could be the difference. Did they say why they didn't pick it up yet?
__________________
Coachmen M/H
Concord
2018 / 300 DSC

Witch Doctor is offline   Reply With Quote
Old 01-04-2017, 06:47 AM   #15
Senior Member
 
Life is great's Avatar
 
Join Date: Jun 2016
Posts: 640
Wow!

That just sounds like a mess. Hope all works out for the best on this.

Did you have a hitch lock on or anything to prevent it to be moved unless they had the keys? Mine is always locked, even when it goes in for service and they office keeps my keys and unlocks it when needed to move.
__________________
2012 Rockwood Signature Ultra Lite 8312SS riding on Gladiator rubber.
2004 Ford F350 (Black Beauty) CC, SB, 6sp, 6L work horse.

Camped
2016 - 21 nights
2017 - 42 + scheduled....
Life is great is offline   Reply With Quote
Old 01-04-2017, 07:53 AM   #16
Prime Member
 
Join Date: Apr 2016
Location: About 30 miles west of Beantown.
Posts: 3,396
Somehow, I suspect it is now being used as a portable meth lab.

If they do manage to"find it", go over EVERY square inch before you even consider taking it back and don't sign ANYTHING.
__________________

2021 Transcend Xplor 247BH
Husky WDH with Sway Control
2013 Chevy Silverado 2500HD LTZ 6.6L V8 Duramax
Forever in my memory. Forever in my heart.
Laurie J. Wood 3/22/67 - 8/23/19
timfromma is offline   Reply With Quote
Old 01-04-2017, 10:26 AM   #17
chesbass
 
Join Date: Jun 2016
Location: On the road Full Time
Posts: 64
I am confident that everything will be fine prime time is a great company to deal with on the service and we have had great service from them on our 2015 Sanibel 3901
chesba88 is offline   Reply With Quote
Old 01-04-2017, 12:41 PM   #18
Senior Member
 
scayne62's Avatar
 
Join Date: Jun 2014
Posts: 145
Thankfully, if it does come down to my insurance getting involved I have balloon coverage that covers the replacement cost plus adjusted inflation. There were not a lot of personal items more things like silverware, pots and pans, bedding, our upgraded mattress and things like that. super valuable things and most of the supplies were taken out. Had a heater stolen when it went for service at Tom raper and learned my lesson there. It was in for the front cap fade under warranty and a few other small things they were going to take care just because it was there, I had filed the claim in just the nick of time and my appt was just scheduled this far out due to their business. I did not have a hitch lock but it sat behind a chain link and locked fence. I have faith in them as a company to make it right, if I can get a call back today like promised. If need be I will take a day off this week and make an appearance up there in person.
__________________
scayne62
2020 Heartland Torque 371
2019 Silverado 3500HD DMAX
scayne62 is offline   Reply With Quote
Old 01-04-2017, 01:36 PM   #19
Senior Member
 
BamaBob's Avatar
 
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,085
Quote:
Originally Posted by FrankG View Post
I may be wrong, but, you and the people who accepted your unit for repairs would have to file a police report and then YOUR insurance company will argue with the Prime Time insurers to determine who will pay. Upon settlement the Note Holder if any will get paid first then settle with you. At that point Prime Time may compensate you for any additional losses, whatever that looks like.

Depending on your policy, they may settle for replacement value only, leaving you thousands in the hole.

Read your policy, be prepared.
It has been my experience with Forest River (15+ years now) that they own their mistakes and make good the deal.

If the camper was "lost" while in their possession, I would be shocked if they did not make good on the loss.

The only "gotcha" here is, the times I had my unit sent back to the factory for repair, they were very adamant about removing all personal items from the camper, so you may be filing a insurance claim there.

On the other hand, if the "personal items" were permanent aftermarket mods (like a autoleveling system) I would again expect Forest River to make good on the deal.


Please do keep us informed!
__________________
Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 2014 - 42 2015 - 56 Jul 2016 - Fulltime
BamaBob is offline   Reply With Quote
Old 01-04-2017, 01:46 PM   #20
Senior Member
 
CAT-RN's Avatar
 
Join Date: Jul 2014
Posts: 7,202
Missing camper

Wow. Sorry about you loss. Hope all works out.

PS. where was that lot at. I need mine worked on !! Lol.

Russell
CAT-RN is online now   Reply With Quote
Reply

Tags
camper

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 10:20 PM.