Originally Posted by Michael Garrison
Just an update on door flap issue. I left the dealer yesterday after a wonderful 6 hour wait with the information that they would be requesting a complete replacement of the refrigerator. Thanks for those that assisted me in this matter. Happy camping MG
Keep on them about that "information". Dealers are notorious for not contacting the manufacturer, not ordering parts in a timely manner(if at all) then blameing the delay on the manufacturer. You should give them about a week, call them to see what they say then call Prime Time to make sure they've filed a claim. If not, at least they'll pick up your issue & contact the dealer to find out what their plan of action is & possibly offer a solution for repair or get the replacement on its way.