AUG 12-18 2018 - Goshen, Indiana - FROG International

[Scheinin]

Originally Posted by Papaduck

Interesting how the "system" works. I was in at 11:01, payment made at 11:07, and my ticket number is 685. WOW!!

And I am right behind you at 686.

[F.R.O.G.]

Registration update 4/19 2:15 pm

Here’s where we are.

We’ve been notified by EventBee that all except 31 transactions have been posted, and confirmations have started flowing. I receive copies of the confirmations when you do.

If you entered multiple transactions, both (or more) have been posted.

Here’s what we’re doing next.

Cindy and I are going through all of the transactions name by name and are writing programs to search for duplicates by matching last name with several other fields, including zip code and RV brand. (We can’t reliably use first name because in some cases husbands and wives entered transactions under their own names.)

Where we find duplicates in which there’s only a request for a site, such as two requests for an RV with two adults, we will keep one and cancel / refund the other.

If there are transactions where someone ordered tours only but did not request an RV site to attend the rally, we’ll contact you and we’ll enter a transaction for an RV site. (Oh, yes, some of you did!)

The most complex transactions involve tours. If you have multiple transactions with tours that are identical, we’ll cancel and refund one of the transactions and keep the other. If they involve different combinations of tours, for example where you ordered one mix of tours on one transaction, but a different mix on another, we’ll contact you to see what you intended to do so that we cancel the appropriate one(s). There’s no need to contact us to initiate the cancellation.

After we make the cancel and refund the duplicates, we’ll send you an e-mail to let you know what adjustments we made.

What about the 31 non-posted orders?

Those orders have requests for tours that in some cases are already filled. Someone might have requested three tours, for example, and only two are available. As we eliminated duplicates, there will be some tour seats that become available, and those 31 orders will be filled. THEY WILL ALL HAVE RALLY SITES, but IT IS POSSIBLE that some might not be able to have all of their tours filled We’ll refund the amount of those tours and put the people at the top of the tour standby list if that’s the case.

I do not yet have the list of names and details for those orders, but have requested them.

Is this a quick and simple process?

No

Do you want to make sure you get it right before re-opening the registration site?

Yes

When will we start seeing refunds if we entered duplicate transactions?

At least on the most straightforward transactions (no tours), we hope to start issuing cancellations and refunds over the weekend. They should hit your card within 24-48 hours after they’re issued. We’ll get the others as quickly as we can work through them.

When do you expect to re-open the registration site?

We’ll re-open once we’ve completed the refund process so that we know how many sites we have left and how many seats (if any) are available on each tour. We’ll post at least a 48-hour notice before re-opening the site, so it will be at least early next week.


Thank you all again for your patience and understanding, and we’ll keep you posted!

[dblr]

WOW Bob thanks for the update, at least we all know what you & Cindy at doing this weekend, tell Pete you deserve a bonus for this years rally

[Witch Doctor]

A big THANK YOU , TO YOU AND YOUR TEAM CINDY, YOU GUYS ARE THE BEST.

[lowbubba]

Originally Posted by TURBS

Be careful of your words...
I was chastised and burnt at the stake a few years ago playing around that I was already registered before registrations even opened, lol I know your playing around but SOMEONE will bitch that you got in for a lower cost [emoji23]

The reason you were burned at the stake had nothing to do with you getting in early or at a discounted price. Lol

[judy3972]

Originally Posted by dblr

WOW Bob thanks for the update, at least we all know what you & Cindy at doing this weekend, tell Pete you deserve a bonus for this years rally

You both deserve a BIG bonus.
When the dust settles it would be nice to know just how many registered before you shut down the site.

[cruiserjohn]

Bob what do you like when you are in Texas ?? You should have a treat for the job you have done my hat is of to you.

[punkinpie]

We are 712. This will be our first rally.

Thank You Bob & Cindy, you guys are Awesome.

Now if the 2 feet of snow would just melt.

[spock123]

I bet no one thought the rally would sell that fast. But it seems like 500 people had there finger on the button and it overwhelms the system

[aceinspp]

Originally Posted by spock123

I bet no one thought the rally would sell that fast. But it seems like 500 people had there finger on the button and it overwhelms the system

And why would you think that as last year sold out in 21 hrs. Probably would have done the same this year or even quicker had the glitch not happen Later RJD

[spock123]

Last year the rally was selling out over a span of 21 hours and not everybody was trying to get a site at one time. This year with the rally being so popular if you didn’t have your finger on the button you wouldn’t get a site. But it’s all well

[Desertsquid]

Well if post 1348 is number 712 I would think it would have sold out in one hour. I'm 574 and did mine at 35 minutes after the opening. I don't think there are many openings left being that there were only 800 to begin with.

[youroo]

Originally Posted by spock123

Oh well bad things happen. We left for Pigeon Forge TN yesterday and the first rest stop we stopped at found a curtain by the table had fell in our Cedar Creek, that makes the third time it has fell. About 200 miles later heard a loud noises, thought we had blew a tire. Checked all the tires, under the hood and saw nothing. Started to drive again and lost power, truck was pouring black smoke. Pulled off again and then a angel came by and fixed the truck. Now in Pigeon Forge and leaving for Topeka IN on Saturday to have some work done on camper. Alls well with the truck and the rally, got in didn’t care what number I was.

Let that be a lesson to NOT carry you tires "Under the Hood"! Youroo!!

[youroo]

Originally Posted by Witch Doctor

A big THANK YOU , TO YOU AND YOUR TEAM CINDY, YOU GUYS ARE THE BEST.

Agree 100%! Youroo!!

[B and B]

Remember they started at 200 something.

[jsmwrm]

Thanks Bob, for getting it squared away!

We're in #610, confirmed this morning!

[MartyQ]

Originally Posted by B and B

Remember they started at 200 something.

And we don't if the counter increased by the number of people registered per each RV.

[birdman77]

Don't I feel special...I am part of the 31 non-posted orders... Thanks for the update Bob. I was getting worried that I did not have an email confirmation like everyone else. Now all is good again.

[CZNEDY]

Frog Bob. When the dust clears I think you should ask the 31's to purchase a T-shirt with the number 31 on it and wear it at the opening night dinner.

[Oakman]

I didn't bother looking at my number but I'm in and that's all I care about.