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Old 08-10-2015, 07:54 PM   #1
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Great service work being done

Lets start a string with ALL positive things that are being fixed here at F.R.O.G. 2015 RALLY in Goshen, IN by a swarm of repair folks.

As for me.....we were swarmed by 3 guys who jumped in with parts that had been pre staged...I know they could not have gone back to the plant to get the pieces they used on our trailer.

GREAT JOB FOLKS.....YOU ARE APPRECIATED MORE THAN YOU CAN EVER KNOW.

And to the campers.....The next time someone tells you that "THEY CAN NOT DO THAT AT A RALLY.....We know what to tell them.
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Old 08-10-2015, 09:04 PM   #2
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Nothing to say but good things about the repairmen.
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Old 08-10-2015, 09:14 PM   #3
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Im not at the Rally But I can say the repair tech i had come out to my house to fix several small problems and replace a window that i some how got broken was such a nice guy. He went above and beyond what i woulda expected him to. he also took care of several small things that i didnt have on my list and was more then ready to take care of ANY issue i could come up with while he was there....
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Old 08-11-2015, 10:08 AM   #4
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I agree with what is being said about the repair work being done. I am sitting in the Cedar Creek area waiting for my turn today. But I have seen doors, tire/wheels, awnings and other items I would not think would be possible to repair. A lot of the repair work going on is on units that our of of warranty but it is being done.

I could never get that type of response out of Keystone with my Cougar. I am so glad we purchased this Cedar Creek from Forest River and the wonderful customer service they provide.
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Old 08-11-2015, 12:51 PM   #5
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Amazing

This is our first rally and we are amazed at how well it's run. The people - staff, vendors and attendees - have been incredibly friendly. The service folks are simply the best. FR is First Rate. Period.
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Old 08-11-2015, 01:53 PM   #6
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Thank you Forest River

This is our first rally and ForestRiver is out doing itself for us. I can't tell you how hard the techs are working. They even got us operational before the rally after an accident. The people are exceptional, the food is great and we are pleasantly surprised with our rally experience
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Old 08-11-2015, 02:15 PM   #7
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This is our first rally as well. The techs are amazing! "Swarming your rig" is not an exaggeration. They are top notch.
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Old 08-11-2015, 02:23 PM   #8
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Old 08-11-2015, 02:30 PM   #9
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You can read about some of it here; http://www.forestriverforums.com/for...ms+-+Emails%29
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Old 08-11-2015, 04:22 PM   #10
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Tip jar?


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Old 08-11-2015, 04:34 PM   #11
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So glad the newbies are realizing what we've said all along! I'm quite confident that those who are at their first rally, are not at their last. Even the small rallies across the country are great. If you all get a chance, and you can corner FROGBob and Cindy for a moment when their not running around (nearly impossible this week), thank them for doing such a great job!


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Old 08-11-2015, 06:24 PM   #12
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Originally Posted by AquaMan View Post
So glad the newbies are realizing what we've said all along! I'm quite confident that those who are at their first rally, are not at their last. Even the small rallies across the country are great. If you all get a chance, and you can corner FROGBob and Cindy for a moment when their not running around (nearly impossible this week), thank them for doing such a great job!


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Already done!


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Old 08-11-2015, 06:39 PM   #13
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Originally Posted by breezyhillfarm View Post
Already done!


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Old 08-11-2015, 07:58 PM   #14
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This is our 2nd International Rally and again Forest River has gone above and beyond. We have had our service done already and are extremely pleased. Bob & Cindy have worked very hard to put together another fabulous rally and Thank you Pete for a wonderful dinner.
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Old 08-11-2015, 09:04 PM   #15
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Do they provide this service even if your MH is out of warranty.?
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Old 08-11-2015, 09:05 PM   #16
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Impressed

We are so impressed with the service work that has been done on our Palomino an have made arrangements for more to be done in a couple of months. This is our first rally and we are so impressed with everything! We will be loyal to Forest River forever.
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Old 08-11-2015, 09:10 PM   #17
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Walkerm25-our unit is 5 years old. No it does not have to be under warranty.
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Old 08-11-2015, 09:15 PM   #18
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First timer ... overwhelmed with the Hospitality. Every effort has or is being extended to FROG-gers. Service workers in yellow and orange T-shirts have over run the Fairgrounds on golf carts and trucks like ants. Purchased our 3rd Forest River in January, and signed up for he Rally, thinking if I had a problem it could be taken care of here. However no problems. No service orders on my Flagstaff, but that didn't stop FR reps from stopping twice to see if we had any concerns. Never had a company eager to satisfy their customers.
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Old 08-11-2015, 09:21 PM   #19
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Originally Posted by BOBFIDY View Post

GREAT JOB FOLKS.....YOU ARE APPRECIATED MORE THAN YOU CAN EVER KNOW.

And to the campers.....The next time someone tells you that "THEY CAN NOT DO THAT AT A RALLY.....We know what to tell them.
Amen brother!!!
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Old 08-11-2015, 09:22 PM   #20
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I agree, this is our 3rd year and each year we have been impressed with the techs and all they have done for us. When they are finished with what we needed done, they ask if there is anything else we need. So nice to have a company that cares even after they make the sale.
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