|
|
05-03-2019, 01:25 PM
|
#21
|
Senior Member
Join Date: Dec 2015
Location: Eastern NC
Posts: 3,963
|
Quote:
Originally Posted by eye95
Profits and goodwill are linked. Too little goodwill erodes the customer base. Too much goodwill eats away at profits. Businesses are always looking for the right balance, kind of like the Laffer Curve.
I think most people attending the Rally are quite happy with Forest River.
Folks who are unhappy with FR could always buy another brand, attend their rallies, and get free repairs forever from them—if anyone is offering such.
|
Yes, Montana does. Here is what I posted on the Montana site about my new 5er ~~~
From the beginning ~~ we traded our 2017 HC 370 BR on a 2019 Montana 3761FC at CW in Myrtle Beach. It was our 4th purchase there as Sean Kwant in sales is fantastic to work with. Additionally, service has been great to work with in both Myrtle locations.
Off we go to a fantastic CG near home. After unhitching utilities were connected. After getting slides out the 2 awning went out and the wire cover of one landed on the ground. Problem 1 was corrected when I got home and had my 8' ladder available. That very night I noticed the area around the shower handle was not completely caulked. Problem 2 fixed the next day after a trip to Lows. After 6 days and 5 nights every system was used longer than at PDI where we found nothing we found nothing else!
Everything except two items we really like with the new 3761FL. Those two are the washer water is plumbed into the black tank of the 1/2 bath. Into the gray tank would make more sense! The other item is the only I will change eventually, those damn 1 piece steps that fold into the doorway. I know most rave about this new fad but why? Now you get to adjust feet to the ground, are able to clean them or put dirt and/or rain water in the 5er, know they stick out far if you are at a rest stop or truck stop. Not too mention if in storage and another unit is next to yours you may not be able to get in.
Overall, this seems the best one yet and we have had several!
__________________
2022 Montana 3855 BR
2019 F350 6.7 4X4 LB Dually
Edgewater 205 EX 150 Yamaha
|
|
|
05-03-2019, 01:59 PM
|
#22
|
Senior Member
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 7,184
|
Quote:
Originally Posted by aceinspp
Why the fuss about repairs that FR furnishes free up to a 2year old camper. Sounds like your one that wants everything for nothing. Later RJD
|
Actually my Cedar Creek is four years old and the factory just paid for repainting my front cap. The factory has treated us great.
|
|
|
05-03-2019, 02:11 PM
|
#23
|
Senior Member
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 7,184
|
Quote:
Originally Posted by spock123
Wouldn’t it be great if the rally was like it use to be when Forest River gave free service to all.
|
I didn’t want to start a thread, I was just commenting on a post. I really thought last year would be the last year of any kind of free service. The Cedar Creek factory has been really, really good to us.
|
|
|
05-03-2019, 02:43 PM
|
#24
|
Pickin', Campin', Mason
Join Date: Aug 2015
Location: South Western PA
Posts: 19,074
|
Quote:
Originally Posted by bikendan
How about naming another RV manufacturer, who provides this kind of service, at a Rally.
|
Quote:
Originally Posted by dbarr
There isn’t. I will give a 5 star rating customer service.
|
Quote:
Originally Posted by Ole Buzzard
Bikerdan
X2
|
Grand Design.
2019 Grand Design Rally
__________________
2022 Cedar Creek 345IK 5th Wheel•Solar & Inverter•2017 Ford F-Series SCREW 4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
F&AM Lodge 358 Somerset, PA - JAFFA Shrine - Altoona, PA
Days Camped ☼ '19=118 ☼ '20=116 ☼ '21=123 ☼ '22=134 ☼ '23=118☼ '24=86
|
|
|
05-03-2019, 02:51 PM
|
#25
|
PhD, Common Sense
Join Date: Feb 2017
Location: Fairborn, OH
Posts: 1,384
|
Quote:
Originally Posted by NorSnrub
They need to charge for older campers, at cost. Free for newer ones.
If you have more than 2 fixed just let them know and if there is time they get around to it.
|
They fixed three for me last year. A surprise problem cropped up on the way to Goshen. They fixed the two I had already put in for, and also fixed the flapping roof vent that Jim saw on the way.
Forest River service rocks.
|
|
|
05-03-2019, 03:32 PM
|
#26
|
Senior Member
Join Date: Mar 2013
Posts: 710
|
Quote:
Originally Posted by bikendan
How about naming another RV manufacturer, who provides this kind of service, at a Rally.
|
Heartland will repair two minor service requests at their International Rally. I do miss the fun we had at the FROG rally when we had our Surveyor. Forest River pumps a lot of goodwill into their rally and it's too bad if anyone finds their actions anything but generous.
__________________
Heartland Big Country 3150RL
2013 Ford SD F250 4x4 SC; 6.2
Reese 18K Elite w/slider - Rockford, Michigan
|
|
|
05-03-2019, 03:46 PM
|
#27
|
Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,598
|
As far as I know, FR provides this service to all FR brands.
Does Thor or Winnebago provide the same service to all their brands, like FR does.
One or two sub-brands isn't an equal comparison.
Unfortunately for those of us who live 2000 miles away, attending the Rally isn't realistic for many of us.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
|
|
|
05-03-2019, 04:10 PM
|
#28
|
Citrus County, Fl.
Join Date: Apr 2014
Location: Hernando, Fl
Posts: 2,368
|
Quote:
Originally Posted by spock123
Wouldn’t it be great if the rally was like it use to be when Forest River gave free service to all.
|
People shouldn't be going to the rally just for the free service. It's an "extra" benefit provided by Forest River. We went 2 years ago and I was amazed at all they did for us that was not even on a list. All we asked for was an adjustment to a closet door or replacement as it seemed warped. I had a question about the fridge and they sent over a team from Dometic to check it out. I asked about "booster" seats for my Forester like Dynamax offered and was sent a pair at no cost.
A line had to be drawn somewhere as people were abusing the service. People next to us in a "used" Georgetown got free service and complained when FR wouldn't replace their damaged furniture.
If you want free service go buy a new one every 2 years and you won't ever have to worry.
__________________
2016 Forester 3011DS
2017 Toyota Corolla SE toad
PREVIOUS: 2015 Flagstaff 832IKBS
99 Terry 31G
|
|
|
05-03-2019, 04:41 PM
|
#29
|
Senior Member
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 7,184
|
Quote:
Originally Posted by GL1800Rider
People shouldn't be going to the rally just for the free service. It's an "extra" benefit provided by Forest River. We went 2 years ago and I was amazed at all they did for us that was not even on a list. All we asked for was an adjustment to a closet door or replacement as it seemed warped. I had a question about the fridge and they sent over a team from Dometic to check it out. I asked about "booster" seats for my Forester like Dynamax offered and was sent a pair at no cost.
A line had to be drawn somewhere as people were abusing the service. People next to us in a "used" Georgetown got free service and complained when FR wouldn't replace their damaged furniture.
If you want free service go buy a new one every 2 years and you won't ever have to worry.
|
Are y’all going to the rally this year?
|
|
|
05-03-2019, 04:51 PM
|
#30
|
Citrus County, Fl.
Join Date: Apr 2014
Location: Hernando, Fl
Posts: 2,368
|
No, our long trip this year since we are in Florida is going to the be the 2 rallies in Pennsylvania. I really enjoyed the International rally and suggest to everybody I talk with to do it at least once.
__________________
2016 Forester 3011DS
2017 Toyota Corolla SE toad
PREVIOUS: 2015 Flagstaff 832IKBS
99 Terry 31G
|
|
|
05-03-2019, 06:12 PM
|
#31
|
Kanadian Kamper
Join Date: Sep 2010
Location: Southern Ontario
Posts: 8,129
|
Quote:
Originally Posted by spock123
They fixed it alright, camper can’t be more than two years old and only two items. My camper is four years old. They could have made the cutoff ten years old and three items.
|
Yeah.....just like the cutoff of ten years and three items Chevrolet is giving you on your pickup right?
__________________
Ken and Terry
2018 Sunseeker 2430S-CD, nicely modified and carried by a 2017 Ford E450 Sport
Former Georgetown 330TS owner for 10 years with more mods than I can count, pushed by our 2017 GMC Terrain
|
|
|
05-03-2019, 06:45 PM
|
#32
|
Senior Member
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 7,184
|
Quote:
Originally Posted by kenandterry
Yeah.....just like the cutoff of ten years and three items Chevrolet is giving you on your pickup right?
|
Chevrolet never started out giving free service if you go to a rally and pay to go to the rally. Tell me how many rallies GM has had. If Forest River had the warranty that my Silverado had there wouldn’t be any complaints or not as many. My Silverado had 6 years or a 100,000 miles, if that was the case my camper would still be under warranty
|
|
|
05-03-2019, 07:04 PM
|
#33
|
Seńor Member
Join Date: May 2017
Location: Pacific Northwet
Posts: 288
|
Quote:
Originally Posted by bikendan
Unfortunately for those of us who live 2000 miles away, attending the Rally isn't realistic for many of us.
|
True. But we're going this year as part of our summer trip just to say we did it at least once.
__________________
2017 Forester
3051S "Bluga"
|
|
|
05-03-2019, 07:04 PM
|
#34
|
Senior Member
Join Date: Jun 2013
Posts: 10,833
|
Quote:
Originally Posted by dbarr
There isn’t. I will give a 5 star rating customer service.
|
Incorrect Sir!
Heartland does! I have seen first hand a furnace replaced on a 8 yr old Bighorn. My Bighorn had new slide seals put on, minor repair all in all. The Landmark next too us received a new Fridge and Inverter. It was 5 years old.
They do a lot for there customers, have real quality food, charge about $400 less for the rally Fee and give you a full 7 days of Camping! They also do Regional BBQ's so all in one of the Regions can gather for a meal and Friendship.
Point of a Rally isn't free stuff! Its Friendship and Fun and Ziplines and midnight golf cart runs in Aquamans sleuth golf cart! The PPST women love that fun.
|
|
|
05-03-2019, 07:16 PM
|
#35
|
Senior Member
Join Date: Jul 2009
Location: Warsaw,NC
Posts: 7,184
|
I think everyone should go to at least one rally in Goshen, sometimes I think visiting Rise n Roll (the crack house) is worth the trip.
|
|
|
05-03-2019, 08:18 PM
|
#36
|
Senior Member
Join Date: Aug 2015
Location: Springfield, MO
Posts: 455
|
Quote:
Originally Posted by spock123
I think everyone should go to at least one rally in Goshen, sometimes I think visiting Rise n Roll (the crack house) is worth the trip.
|
Here you go spock123
__________________
2014 Chevy CC Duramax 4X4 Long Bed
2017 Cedar Creek 36CKTS
MORryde independent suspension with disc brakes
|
|
|
05-03-2019, 08:34 PM
|
#37
|
Site Team
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 33,736
|
OK, this thread is being closed at the request of the OP, as it was started from moved posts that were hijacking another thread topic.
__________________
2011 Flagstaff 831 RLBSS
A 72 hour hold in a psych unit is beginning to intrigue me as a potential vacation opportunity.
|
|
|
|
|
Thread Tools |
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|