Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×


Reply
 
Thread Tools Display Modes
Old 11-11-2013, 08:22 PM   #1
Senior Member
 
Join Date: Oct 2013
Location: Queen Creek, Arizona
Posts: 131
Parts Orders

Has anyone or any ones local dealer had trouble getting warranty parts from Forest River? Seems like waiting a month or more for my local dealer to get a couple warranty parts is a bit excessive.

Maybe they should order them from Amazon.

Thanks,

jim
jpaskell is offline   Reply With Quote
Old 11-11-2013, 08:53 PM   #2
Carknocker Family
 
Ida Ratherbe Camping's Avatar
 
Join Date: Mar 2013
Location: Arkansas
Posts: 690
Took 3 and half weeks to get mine. Sometimes not the factory but the dealership that is dragging their feet.
__________________
Nights camped 2015...20
Nights camped 2016...20
Nights camped 2017...24
2017 Ram 2500
2014 Salem 32BHDS
Ida Ratherbe Camping is offline   Reply With Quote
Old 11-11-2013, 09:02 PM   #3
Berkshire 390QS
 
NO3putt's Avatar
 
Join Date: Feb 2011
Location: Colorado
Posts: 1,480
Took 4 weeks, however after two calls to FR to track down for myself, found out the dealer didn't even order them. Found another dealer and they got them within a week.
__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185 days: 2018 182 days
2019: 156 days (2009 Berkshire, 390QS, and toad)
NO3putt is offline   Reply With Quote
Old 11-12-2013, 10:06 PM   #4
Professional Curmudgeon
 
wrvond's Avatar
 
Join Date: Sep 2013
Posts: 729
I've not had to order any warranty parts. I did order a cabinet door direct from Coachmen factory. The parts guy I talked to said that he couldn't be sure when my part would ship since they come off the production line.
They have a pretty interesting process...
__________________
2014 Coachmen Catalina 253RKS
2017 F350 6.7L DRW CC LB 4x4 Lariat
wrvond is offline   Reply With Quote
Old 11-13-2013, 12:30 PM   #5
Senior Member
 
Join Date: Oct 2013
Location: Queen Creek, Arizona
Posts: 131
parts

Thanks to those who responded. Parts will arrive Thursday after five week delay. Is it Forest River or the dealer? One will blame it on the other and I will never know, and at this point don't care. I can finally use my rv that I purchased over a month ago. After installation of parts it will be six weeks.

Good Grief.

Thanks again for listening.

Jim
jpaskell is offline   Reply With Quote
Old 11-13-2013, 01:47 PM   #6
Senior Member
 
Witch Doctor's Avatar
 
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,377
Quote:
Originally Posted by jpaskell View Post
Thanks to those who responded. Parts will arrive Thursday after five week delay. Is it Forest River or the dealer? One will blame it on the other and I will never know, and at this point don't care. I can finally use my rv that I purchased over a month ago. After installation of parts it will be six weeks.

Good Grief.

Thanks again for listening.

Jim
You have just gone through one of the biggest complaints on this forum, You would think that someone would hear.... NOT GOOD FOR PR...
__________________
Coachmen M/H
Concord
2018 / 300 DSC

Witch Doctor is offline   Reply With Quote
Old 11-13-2013, 01:52 PM   #7
Camper Less Camping
 
Cajun Po-Boy's Avatar
 
Join Date: Apr 2012
Location: NW
Posts: 3,642
I've heard...according to my Dealer...the parts division for FR is little to be desired compared to the rest of their business, your frustration sounds in order when ordering parts.



__________________
2013 Sabre 32RCTS-6 (sold)
Family of 4 whose always on the GEAUX!
Cajun Po-Boy is offline   Reply With Quote
Old 11-17-2013, 06:25 PM   #8
Member
 
pkurek's Avatar
 
Join Date: Feb 2013
Location: Howell, Michigan
Posts: 66
I work in the marine industry and we sell southbay pontoons which is a forest river product. We have had all kinds of problems getting warranty parts. Most times they come in and are the wrong part. We found out that unlike other manufactures, they don't keep track of the boats that go out off the line using the serial numbers. So when you call to get a part for that boat, instead of giving the serial number and them looking and saying oh yea that boat has such and such options and color, you have to send pics and descriptions of parts needed. Pain in the ace. Not sure if the tt side of it is the same.
__________________
Paul, Dawn, Brennan & Blake Kurek

2013 Coachman 292BHDS
2005 F150 Lariat SuperCrew 4x4
1 spoiled lab and 1 even more spoiled boxer
pkurek is offline   Reply With Quote
Old 12-05-2013, 10:21 PM   #9
Junior Member
 
Join Date: Jul 2013
Location: New Jersey
Posts: 11
My dealer ordered a compartment door with the vin and the factory sent the wrong size door, Instead of me having to come back a 3rd time, they removed from a new unit on the lot and put on my trailer.
__________________
TV: 2019 GMC Sierra 2500HD 6.0 Crew Cab 4X4
TT: 2017 Cherokee Grey Wolf 22RR Toyhauler
HDHemi13 is offline   Reply With Quote
Reply

Tags
parts

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 02:27 PM.