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Old 06-24-2017, 03:01 PM   #1
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warranty expectations

What is a reasonable time to have to wait for parts that are under warranty to come in? Been waiting since the 8th of June.
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Old 06-24-2017, 03:05 PM   #2
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Location: Southern IN
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You might want to contact Coachmen direct to see if in fact the part(s) have been ordered.

I have had warranty work on my new Coachmen twice, and each time I got my trailer back in less than a week.
2017 Coachmen Apex 269RBKS with Summit Pkg.
2014 Ford Expedition with factory installed HD tow pkg.
Blue Ox SwayPro WDH
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Old 06-24-2017, 03:08 PM   #3
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Depending on what the item is I've seen wait times from a few days to a few months with our unit.
Bill & Pam
2014 Trilogy 3650RE
2015 F350 PSD
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Old 06-28-2017, 07:42 PM   #4
Join Date: Dec 2015
Posts: 53
We've had warranty work done onour freedom express twice. First time was for a trim Panel and slide seals that were damaged at time of delivery. That took 6 weeks. Second was for the A/C that went out. Took 8 weeks. Absolutely ridiculous but seems like it's pretty
Much the industry standard.
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Old 06-29-2017, 07:40 AM   #5
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When we first picked up our camper, we had several things wrong with it. Once our dealer verified that the items needed to be replaced, they had to process paperwork for the Coachman to approve the work before they could even order the parts. So I guess the time would depend on how fast the paperwork gets processed, approved, items ordered and then delivered.
2017 Coachmen 17FQ Clipper (Sold)
2017 Toyota Tacoma 4x4 TRD Sport
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Old 06-29-2017, 08:43 AM   #6
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I've seen things take a couple weeks to a couple months as well. Some things like couches or drapes/curtains took forever. Other parts came in but were wrong and had to be reordered several times. It is not a fun process!!
2015 F350 6.7 Platinum
2015 Coachmen 360IBL
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Old 06-29-2017, 09:09 AM   #7
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Location: Western Montana
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At least some people are getting warranty service. We've had the new Prism for 6 weeks and have yet to even hear back from Coachmen about getting some warranty service. I've contacted them several times, sent emails with pictures and still nothing. And my local (80 miles away) dealer is scheduling appointments at least 6-8 weeks out!

Mike and JoAnne
Montana Summer / Arizona Winter
2016 Prism 24G /2002 HitchHiker 38LKTG
ACME EZTowing a 2015 Chevy Sonic RS Hatchback
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Old 06-29-2017, 09:30 AM   #8
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I hope you get the work done soon!
Ben and Doreen
Home Away From Home - 2017 PT Crusader 315RST
TV - 2008 F250 Lariat SuperCrew 4X4 6.4 Diesel
Never Enough Time Camping!!
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Old 07-05-2017, 02:27 PM   #9
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Location: Hillsboro
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I look at this issue with a different perspective as most as I work in the service department for a heavy equipment dealership. I know I want to get my items serviced in a timely manner especially when it is a warranty issue, and that expectation should be there.

One thing people don't take into consideration, is a lot of times the items you are looking to get warranty work on are not made by the RV manufacture (or by the heavy equipment manufacture) but from a third party vendor. The RV manufacture will keep a supply of parts on hand for building new coaches and or warranty issues, but if they run out and the manufacture doesn't have stock at that time the part will be on back-order. I run into that a lot as my equipment manufacture does not make the hydraulic valves, cylinders, motors, pumps etc. and if they do not have one at the warehouse they have to get it from the manufacture of that part.

Hope this helps some people realize and understand that sometimes it isn't the RV dealer or RV manufactures fault.
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