Fresh water tank filling while connected to city water usually is caused by a valve failure.
You can try a procedure that works for many.
Turn off the city water, turn on the onboard pump, open and close the faucets several times, turn off the water pump, turn on city water. You might have to do this more than once.
In the future, never turn the water pump on when you're connected to city water.
Let us know how that works.
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2015 Dynamax REV 24TB class C
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