One more add. Since this water heater has a gas burner AND an electric heating element......if you have the electric heating element ON (unbeknownst to you), and the element is heating the water too, then the thermostat for the propane mode of heating will not sense the need for heat (as the water is already heated) and thus not close to allow the burner to ignite.
Suburban allows the both modes of heating (propane and electric heating element) to be used at the same time to get the fastest recovery rates.
This thread link below may help explain the electric element mode and the switch for such on the face of the water heater. You just will substitute your pilot light for the DSI (Direct Spark Ignition) operation in the thread. The electric element works the same.
https://www.forestriverforums.com/fo...ore-36197.html
This should be a pic of your water heater model and I placed an arrow where the semi-hidden switch for the electric heating element is.