Just a stab in the dark but if the ONLY thing you did was disconnect shore power and then reconnect after you noticed batteries low, it could have been an interruption in the shore power.
How did you disconnect it?
If by a circuit breaker it's possible it had tripped (reason unknown) and when you turned it back on you reset it.
If you pulled the plug, it's possible the plug was not fully inserted in the receptacle and when you plugged it in again the problem was cured. Also, check cord connection at the RV.
Your Converter is certainly a reliable Brand but they can fail. To check, disconnect battery while converter is on and check voltage at output terminals of converter. Should read OVER 13 volts, probably around 13.25 volts if operating correctly.
Just guesses on my part but just logical causes.
Good Luck.
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