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Old 04-15-2019, 09:20 AM   #1
Join Date: Jun 2017
Location: Springbor, OH
Posts: 81
Lippert Level Up Problem

We have a 2019 Sandpiper 372LOK that we picked up in December. Our fist trip which was a week at Disney was pretty much flawless other than horrific traffic. We went out locally the week after we got back and had a hiccup with the leveling system. It timed out and would not lower the jacks to level the unit. I thought it might have been a voltage problem so I hooked the unit up to shore power and waited a few minutes. It leveled without a problem then. This past weekend I planned to take my son on a weekend trip. We got to the site about 6:45 Friday evening and I was able to unhook but when I went to level the unit I ran in to the same issue. I tried unsuccessfully to level the unit and was unable the retract the rear and middle jacks. I ended up calling Lippert's help line and the tech had me try a couple things and at the time we believed the polarity reversing solenoid was bad. We returned home and Saturday morning I tried to locate a solenoid but no dealer withing 200 miles had one in stock. I gathers some tools so that I could manually retract the legs with plans to bring the unit home and to the dealer this morning. I was able to retract all the legs but when I tried to raise the nose to back the truck under it the slides started to come out rather than the landing gear. I called Lippert again and the tech thought the problem was a bypass valve in a hydraulic cylinder. He suggested having a mobile tech come out to test and possibly repair the system. Being a weekend I made the decision to return home to deal with this today. Our dealer seems to be at a loss and of little help since they do not have mobile techs. I have a call in to the service department at Forest Rover but I have not received a call back yet.

I've never dealt with any issues like this before but I believe my only options are a mobile tech or to have it towed. I don't want to shell out my own money for something that should be covered by the warranty. What say the veterans of the group?
2016 Ford F350 Lariat
2019 Sandpiper 372 LOK
cstreu1026 is offline   Reply With Quote

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