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Old 01-17-2011, 11:52 PM   #1
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Problem-Concertone or Olevia TV?

We purchased a "New" never titled "07" Cardinal 37RK2 in Oct 2010. Got a great price although dealer was not too interested in our 98 HitchHikerII for trade. Going to try to sell it ourself next spring. Dealer PDI was less than satisfying. Now for my problem. Dealers tech spent two hours getting 32 in. Olevia HD TV to work-bad coax crimp behind Concertone 500. Had Dish #211 HD receiver installed by Dish Tech. Found 2 more bad coax crimps. Dish tech did not understand how to operate Concertone-neither do I. Any way after trial and error got DVD to play, thought to myself what do these people on forum know-DVD played for about 20 minutes and froze-up. Tried a different DVD later, that one played for about 5 minutes and froze. No DVD at all now. Tried a CD, sounded great through all the speakers. Lasted about 10 minutes, now says NO DISC. After about 2 weeks the TV audio has a loud snap or crack when someone begins to speak. Worse on HD stations and Sat. Disconnected Video(yellow) lead to Sat receiver. No difference, still have excellent picture. LG tv in bedroom works fine on sat and ant. Other than coax connections behind concertone, I don't think either tv is hooked into concertone system?? What should my next step be? 1400 miles from dealer, supposed to have one year full warranty. All replies appreciated. MBO
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Old 01-18-2011, 12:05 AM   #2
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I think there is a whole section on here devoted to Concertone. Might have better luck posting there, as there seems to be many campers with these systems installed. Sorry, I can't help otherwise. Good Luck.
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Old 01-18-2011, 12:17 AM   #3
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I'm not sure what your problem is, but about 3 years ago I bought a 42" LCD Olivia for our house. Paid $840, about twice what you can get one for now, but it has given us zero problems. Picture is great and no problems with audio. My daughter and SIL recently purchased a 50" Panasonic plasma and the Olivia has a much better picture. They are on Dish Network and I'm receiving through the air, 85 miles from the broadcasting stations.
I would bet your problem has something to do with the Concertone. I went through 3 in a year and a half's time in my old trailer.
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Old 01-18-2011, 05:37 AM   #4
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I have an 08 cardinal and have had pretty much the same thing with the concertone. When the change over of tv signals came I found that I had to pull the concertone out and tighten all of the cable connection (wrench tight) as they were finger tight. I also cut down on the number to spliters as the concertone will not act as a tv tuner for the new signals. I do not use the concertone much as for the reasons you stated, I am planning to change out this coming summer. There are many posts concering the conertone.

Now for the Oliva tv. I have had no problem with it, other than last summer I lost a channel (do not know why) anyway called the help number and was told that Oliva was no longer in business. So I guess what I am saying is if you are having trouble with the tv get it changed out sooner rather than later.

Welcome you may want to visit the cardinal owners web page CARDINAL RV CLUB
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Old 01-18-2011, 11:52 AM   #5
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You cannot judge the picture quality of a TV based on brand name alone! Each brand makes models that have different specifications. Even to say you have an HD TV means nothing. You need to compare the specs. The cheapest "HD" TV's are only 720 not 1080. No matter what the brand you will see a difference.

As far as the particulars here, it certainly sounds like there are plenty of installation questions that would necessitate understanding EXACTLY how everything is installed.

It also sounds like you have no operations manual. Is that true & do you need me to send you one?
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Old 01-18-2011, 01:52 PM   #6
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Quote:
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You cannot judge the picture quality of a TV based on brand name alone! Each brand makes models that have different specifications. Even to say you have an HD TV means nothing. You need to compare the specs. The cheapest "HD" TV's are only 720 not 1080. No matter what the brand you will see a difference.

As far as the particulars here, it certainly sounds like there are plenty of installation questions that would necessitate understanding EXACTLY how everything is installed.

It also sounds like you have no operations manual. Is that true & do you need me to send you one?
Original Poster here. Maybe you are replying to another poster-I don't have a problem with picture- only audio on TV. I could try to explain more but there is only so much room. The person selling me a unit with a MSRP value over $65,000 couldn't make it "work" either. Am I out of line to expect at least a salesperson to explain to me how something works? The "Tech" that got the TV to work wouldn't tell me anything either. I was told to watch the DVD on operation that was given to me at purchase. DVD will not PLAY!!!!! That is why I said we had a poor PDI. I could go on forever on that but don't want to. I know some will say we should have walked away, but we loved the floor-plan and spacious interior. I do have a 25 page manual. What do I do when I am following manual and nothing works???? Dish receiver installer could not figure out concertone either. I am not a Rocket Scientist, I saw the rat-nest of wires behind the concertone and know I do not want to tear into that! My point is why does something have to be so complicated! Ever try to get warranty coverage from a dealer whose first question is where did you buy it? Oh about 1500 miles north of here! Still Frustrated! MBO
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Old 01-18-2011, 02:19 PM   #7
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Original Poster here. Maybe you are replying to another poster-I don't have a problem with picture- only audio on TV.
Yes, I was responding to various comments within the thread including one that said this brand was better than that brand. My point is that all Brands make different Models which have different SPECS.
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Old 01-18-2011, 02:21 PM   #8
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-I don't have a problem with picture- only audio on TV. I could try to explain more but there is only so much room.
In order for anyone to help with a problem as much information as possible will be needed and follow up questions necessary. Otherwise everyone is guessing instead of troubleshooting.

I am happy to discuss verbally if you wish. My number is included in every post.
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Old 01-18-2011, 02:36 PM   #9
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Still Frustrated! MBO
I am sorry for that, but we do need to ask questions in order to help. While you wrote a lot on your first post, it does not tell the complete story.

You bought a 2007 Brand New so it should have a 1 year warranty on all parts including the ZX500 right?

Sounds like BEFORE installing Dish Receiver you needed help from the Dealer to get the Entertainment system working, is that right? Apparently they found some issues in the wiring and connectors that they solved. Did the System work after that?

Then a Dish Tech installed a Dish Receiver and found more wiring and connector issues, which he fixed. Seems like other than confusing operations everything was working at t his time.

Then you figured out how to play DVDs & CDs but drive stops after 10 or 20 minutes and no longer works. This we will call problem #1.

Now, your TV audio is no working correctly and it is NOT hooked up to the ZX500. We'll call this problem #2.

Is this an accurate summary of what you are saying?
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Old 01-18-2011, 03:03 PM   #10
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Unhappy

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Now, your TV audio is no working correctly and it is NOT hooked up to the ZX500. We'll call this problem #2.

Is this an accurate summary of what you are saying?



Then Dish Tech
I think so
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Old 01-18-2011, 03:12 PM   #11
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I think so
Thanks for your patience MBO!

Have you tried disconnecting your TV from the system and playing stand alone to see if this happens on JUST the TV?

Also, you may want to try shutting off the TV ONLY while the problem is happening then turn it back on to see if the problem returns of disappears.

I had this problem with a TV in my home and it was an electronic issue with the sound. As soon as I reset the TV (Turned off then back on) the problem went away. It almost seemed like the TV speakers were blown, but they are not it was an internal amplifier problem.

Let us know...

Thanks
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Old 01-18-2011, 04:41 PM   #12
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I messed up on last reply. When DVD wouldn't work we were so frustrated with dealer and tech, that we just wanted to leave with our new camper. We had already spent one full day and one full nite in our new camper in dealers lot. We had gotten the run-around for two-weeks waiting for our "NEW" camper to be prepped. Got new camper home, DVD on operation would not work in another DVD player. Spent considerable amount of time reading 25 page manual from Concertone. Got a different DVD to play- for just a few minutes-then moved on to another project. Fast forward to Dec-now 1420 miles south-RGV Tx. Wanted to watch new DVD, played about 20 minutes and froze-tried a different DVD- played for 5 min and froze. Oh well don't watch many DVD's anyway. Lets listen to new CD- sounds great. Several days later thought we would listen to CD. waited several minutes while it "Loaded" no sound, now says "NO DISC" will still eject disc even though it says it has "NO DISC" Have just put-up with loud crack or snap in audio on TV. I guess what I am trying to ask is should I by-pass coax in and out on Concertone to see if audio problem in TV goes away and then go back to resolving Concertone problems?
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Old 01-18-2011, 08:26 PM   #13
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Bypassing components to check individual components is always a good idea because then you can be SURE of what is actually happening with each component.

I went on to other questions as I understood that the existing configuration did not connect the TV Audio to the ZX500...

Lets us know results of that and we will go from there.

Separately and regarding the DVD issue, you could "try" resetting the ZX500 by removing the fuse for a few and then reinstalling it. Maybe this will solve DVD / CD Issue but I am not going to bet any bodily parts on it. If problem still persists as for a warranty exchange. It seems others here have had good luck with Dealers shipping them replacements, but I CANNOT speak with authority on FR procedures. Remember I can only speak for Concertone, NOT FR!

The ZX500 is a couple years old as you know so while your RV was not "titled" I am not sure what the Factory Warranty is. If I can be of any help please let me know.
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Old 01-18-2011, 09:12 PM   #14
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OK pulled fuse for Concertone, while power was off pulled Concertone unit. Disconnected single ANT? coax from Concertone, checked wiring harness for correct color to correct color, checked connections on other larger(red yellow white) connections. Turned power off to Olevia TV, had been snapping and cracking on Sat station. Powered TV back on. Still had audio prob on Sat channels, not as bad on ant-air channels. Power back to Concertone. Still no CD. Says loading for approx 3 min, Then says no DISC but will push one out when EJECT button is pushed. I have given up on DVD, don't need it, but would like to listen to CD's. Radio on Concertone works fine. There are several Forest River dealers with-in 50 miles of me in RGV. Next step is to visit them with my documents and see if I can swap my non-working Concertone unit for a working model. My other comment is I would have a 600 mile round-trip to my dealer I purchased my Cardinal from my home. That is about $250 for just fuel plus at least two days of my time, for a working DVD player???? I don't think I need a DVD player that bad! Am I expecting too much for the hard earned dollars invested in my new Cardinal? MBO
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Old 01-18-2011, 09:21 PM   #15
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MBO - I recommend you call you selling dealer about replacing the unit under warranty and see what he says. Others on this forum have have good like doing that.

Where rre you currently located by the way?
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Old 01-18-2011, 10:03 PM   #16
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RGV is Rio Grand Valley Tx. Mission to Brownsville. We spend our winters here. Thank-You very much for your replies. Your concern and expertise is greatly appreciated. MBO
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Old 01-18-2011, 11:08 PM   #17
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Yes, I was responding to various comments within the thread including one that said this brand was better than that brand. My point is that all Brands make different Models which have different SPECS.
The OP asked if his Olevia might be his problem. I started by saying I don't know what his problem is and then told him of my experience with the same brand tv.
I didn't say one brand was better than another. I said the 42" lcd tv I bought 3 years ago had a better picture than the 50" plasma my daughter bought recently. I know mine is a 720, not sure about hers. Again just trying to point out the performance and my satisfaction with the Olevia brand.
I appologize if you own a Panasonic. I wasn't meaning to belittle that brand.

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Old 01-25-2011, 02:57 PM   #18
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...
I appologize if you own a Panasonic. I wasn't meaning to belittle that brand.

No issue with any brands owned or not by me and I did not take it personally.

Often times people throw around Brand Names as though that is the "end all be all" authority on whats "best" when in fact it is not necessarily the case as I was pointing out.

No worries with this discussion, I got plenty more to deal with! :-)

Take care!
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