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Old 06-23-2021, 03:21 PM   #1
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No Hot Water in 2021 Camper

Hi all,

My husband and I purchased a new, 2021 18BH Shasta from a local dealership two weeks ago. We took it out for the first time this past weekend and were shocked to find that our hot water heater would not work. No matter what my husband did, we could not get hot water and were stuck with ice-cold water for three days. We were so bummed and frustrated, especially considering our camper is brand new. We also had our two kids with us (4 1/2 years old and 11.5 months old) and trying to make our baby a bottle with no hot water was real fun *sarcasm*. We've reached out to the dealership where we bought our camper from and never got a callback. My husband called them again today, obviously frustrated, and got attitude from the woman working and the runaround that the camper wouldn't be able to get fixed for another two weeks.

I guess my question here is, has anyone owned/purchased a camper similar to ours that ended up having no running hot water? Were you able to fix it yourself or did a dealership have to fix it for you?
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Old 06-23-2021, 03:26 PM   #2
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Your camper is probably winterized, meaning the water heater is isolated from the water system and probably drained. Look for videos (you tube) on dewinterizing an RV. If you ran the water heater on electric power you may have damaged the heating element.
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Old 06-23-2021, 03:27 PM   #3
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Thanks, I'll mention this to my husband so he can look into that.
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Old 06-23-2021, 03:33 PM   #4
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Quote:
Originally Posted by Parisfrance137 View Post
No matter what my husband did
You should probably tell us everything your husband did so we can start working out what the problem is and if you have any other problems related to what he did.

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Old 06-23-2021, 03:43 PM   #5
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This is what my husband did:

- Ran the water with just the electric switch on.
- Ran the water with just the propane switch on.
- He did both of the above for 2 minutes and he also ran the water with both the gas and electric switch on.
- After non of that worked, he went out to the back of the camper and had me turn the electric switch and propane switch on to see if he could hear any clicking. He couldnít hear anything.
- He also released the pressure valve a little to make sure their was water and cold water came out.
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Old 06-23-2021, 03:44 PM   #6
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Please read this link and all posts in it.

https://www.forestriverforums.com/fo...d.php?t=103381
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Old 06-23-2021, 03:55 PM   #7
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Quote:
Originally Posted by Parisfrance137 View Post
- He also released the pressure valve a little to make sure their was water and cold water came out.
Did the water spray out or was it just a dribble?

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Old 06-23-2021, 03:55 PM   #8
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He said it came out pretty fast.
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Old 06-23-2021, 03:59 PM   #9
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We're you able to check the valves behind the tank as per the link I provided above.
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Old 06-23-2021, 04:03 PM   #10
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No we haven’t yet but we’re on our way home and will check it here in a bit!
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Old 06-23-2021, 04:08 PM   #11
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Quote:
Originally Posted by Parisfrance137 View Post
This is what my husband did:



- Ran the water with just the electric switch on.

- Ran the water with just the propane switch on.

- He did both of the above for 2 minutes and he also ran the water with both the gas and electric switch on.

- After non of that worked, he went out to the back of the camper and had me turn the electric switch and propane switch on to see if he could hear any clicking. He couldnít hear anything.

- He also released the pressure valve a little to make sure their was water and cold water came out.
Can you also post some pics of the valves as well as the front of the water heater so we can know exactly what heater you have. Two minutes as per your statement above will not be enough time to heat water though.
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Old 06-23-2021, 07:09 PM   #12
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do u have a switch on your control board and r u sure water is going into your tank
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Old 06-23-2021, 07:38 PM   #13
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did the same thing the 1st time i camped, filled up the water tank, turned on the water heater waited and no hot water, even turned the gas on thought the electric was not working still no hot water. i didn't know the bypass was on and also you have to pre fill the water heater 1st
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Old 06-24-2021, 02:15 PM   #14
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Hi! So we went out to our camper today and this is what we can see.
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Old 06-24-2021, 03:01 PM   #15
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After you turned on the electric to the water heater, how long did you leave it turned on to wait for the water to get hot?

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Old 06-24-2021, 03:23 PM   #16
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Quote:
Originally Posted by Parisfrance137 View Post
Hi! So we went out to our camper today and this is what we can see.
Did you review what wmtire posted, in post #6?
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Old 06-24-2021, 03:24 PM   #17
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Around 5-10 minutes.
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Old 06-24-2021, 03:25 PM   #18
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Yes we did and my husbands just a bit confused as the pictures in that post don’t look like what’s in our camper.
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Old 06-24-2021, 03:25 PM   #19
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Quote:
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Around 5-10 minutes.
Depending on how cold the incoming water is, it takes around 30 minutes for a completely cold tank to get hot.

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Old 06-24-2021, 03:27 PM   #20
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Oh really, wow, we had no idea. Does it matter if we’re not using the storage water tank and are using city water?
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