You could be the latest victim of an actuator failure or something is binding. If you look on the A-FRAME forum you'll see several different threads all highlighting the frequent actuator failures. I have a 2019 A213HW and I'm already on my second actuator with only 6 months of use. Many are on their third actuator and trying to figure out how to replace the actuator with something else. I know on my roof, as I approach the top, I jiggle it for the last several inches since it seems to hang up just a bit before it locks into the full open position. Same thing on the way down. I have to jiggle it a bit on the way down for it to bounce past some resistance. If the actuator is failing, make sure you have the tools to disconnect the actuator so you can put the roof up/down while on the road. It's doable with a long pole and some extra help.
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2019 Rockwood A213HW
2015 Toyota Highlander Limited
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