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05-17-2015, 01:22 PM
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#1
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Senior Member
Join Date: Jun 2009
Location: SW Oklahoma
Posts: 263
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Airxcel (Air Conditioner) Fan Self Destructed
On my Trilogy, I has a third AC added when at the factory having other work completed. That was last year in Aug/Sept. Last week, the third AC (13.5K) started vibrating and then a loud series of bangs. After shutting it off, my son came over and got on the roof to see what happened.
And this one...
You can see in one picture there is a blade missing from the 3-bladed fan. In the other picture you can see the mounts where the fan was, but came off after the blade let loose.
I contacted Airexcel direct via their customer support. Next day a replacement blade and mounts were at the house ready to be installed. Mike at Airexcel did a great job in supporting this repair and I truly appreciate his outstanding support!
John
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2014 Dynamax Trilogy 3850RL - South Hampton Interior, Full Body Paint (Black / Silver / White), MOR/ryde Independent Suspension, MOR/ryde Disc Brakes, ONAN 5500 Generator, Progressive Industries HW50C w/Dual Display, Winegard HD Dish w/DirecTV, Washer & Dryer, iSprings 7-stage Reverse Osmosis Water Filter, Trail-Air Flex Air Pin Box, Third AC installed, AC Voltage/Amp Meters, DC Amp Meter, Garnett See Level Tank Sensors, TST 507 TPMS
Retired USAF - Full Timers! 
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05-18-2015, 08:59 AM
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#2
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Member
Join Date: May 2014
Posts: 66
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I love it when a manufacturer lives up to the implied promise. Good to hear how quickly your issue was addressed.
Sent from my iPad using Forest River Forums
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05-18-2015, 09:32 AM
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#3
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Senior Member
Join Date: Aug 2014
Location: Texas
Posts: 1,162
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WOW that customer service now if the FR dealers could copy that performance
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2014 Palomino Columbus 3650TH
435AH 12V VMax Charge Tanks, 520 watt Monocrystilline Solar Array, Morningstar MPPT TS-60 CC,Morningstar Remote,Cotek True Sine Wave Inverter,Cotek Remote Controller,50amp Progressive Hardwire Surge Protector
2015 Dodge 3500 6.7L 4X4
2011 CanAm Commander XT 1000
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05-18-2015, 09:42 AM
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#4
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Senior Member
Join Date: Jun 2013
Posts: 10,833
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Funny I don't have a problem with my FR Dealer? Must be a isolated incident. I paid a fair price and didn't travel 1,000 miles for a cheap deal, possibly could this be causing issues with poor service?
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B and B
2022 Venture RV SportTrek STT 302 VRB Travel Trailer
2018 Heartland Landmark 365 Louisville 5th Wheel
2015 Heartland Bighorn 5th Wheel
2013 FR Rockwood 8289WS 5th Wheel
2012 FR Rockwood 2703 SS Travel Trailer
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05-18-2015, 01:42 PM
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#5
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Member
Join Date: May 2014
Posts: 66
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B&B - In my case driving distance had nothing to do with it. Drove about 35 miles to purchase from Fun Town in Cleburne, Tx. Service Department still sucks. Glad your dealer is taking care of you. That's what we all expect, unfortunately that's not always happening.
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05-19-2015, 07:59 AM
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#6
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Senior Member
Join Date: Oct 2013
Location: Texas
Posts: 107
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Quote:
Originally Posted by retamaman
B&B - In my case driving distance had nothing to do with it. Drove about 35 miles to purchase from Fun Town in Cleburne, Tx. Service Department still sucks. Glad your dealer is taking care of you. That's what we all expect, unfortunately that's not always happening.
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Fun Town rv in San Angelo which owns the one in Cleburne as a great service dept. you might want to give them a try if your out this way
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05-19-2015, 09:19 AM
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#7
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Member
Join Date: May 2014
Posts: 66
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Garynjane: thanks for the suggestion.
Mike
Sent from my iPad using Forest River Forums
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05-20-2015, 05:27 PM
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#8
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Senior Member
Join Date: Feb 2014
Location: Dacula, Georgia
Posts: 1,283
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We ordered a new unit from a small show in W Palm Beach, FL. We were spending the winter in warm climates.
Traveled 750 miles to get it after build. Got a fair deal, not a barn burner in savings. What we did get was a unit we SAW and spent HOURS IN and ordering it just the way we wanted. Not one regret!
That was 1 year ago! Bought 2 yr FR warranty.
As big as Atlanta is, our dealer base was not stocking Silverbacks!
No problem with services here or in the N Georgia mountains where we home base.
Would I go the same route again, YES!
You should get a good vibe before plunking down $60,000 CASH! It took us 15 months and looking at hundreds of RV's to make us happy.
Making a dealer happy with us is a small part of the equation. Many independents are being acquired by Camping World. When they buy, they get existing sales and service expertise. Some very good, some not. Marcus Lemonis will have a great organization over time. I DID NOT buy from CW. But, I do like what they are trying to do. These RV's are meant to be used for travel. The services will improve as the economy stays in a growth mode. As with auto dealers, the service absorption ratio will become a key driver for profits. For me, 5 years tops and we will either be out of RV'ing or it will become our go to cottage.
Safe travels and many new friendships be made along the way!!
SilverbackMel
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