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Old 06-07-2017, 11:00 AM   #1
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Location: Northeast Louisiana
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Suburban Water Heater SWDE quick guide

Jennifer Terry with Airxcel, Inc – Suburban Division, has graciously provided FRF and it's membership with information concerning the operation of the Suburban SWDE model water heaters. This quick quide will help understand the basics with this model of water heater that is common in many Forest River products.

Thank you for your support of Airxcel Suburban Products. Please find attached the information that you requested.

Regarding the operation of your unit:
If the appliance is functioning correctly it is totally up to the owner as to which operational mode they want to use. You can even use the gas and the electric together to get a little faster recovery time if you wish.

Gas Operation: You will have a switch inside your coach somewhere (the coach mfg. installs them so I apologize I have no way of knowing exactly where it might be) that should have a red light beside it if it is our switch. This switch needs to be in the on position if you wish to use your appliance on gas. In normal operation that red light will come on and when it recognizes the flame the red light will go off.

Electric Operation: When you go outside your coach and open up the waterheater door, you will see an on/off switch on the bottom left hand corner of the waterheater. This switch needs to be pushed towards the “ON” position if you wish to use your appliance on electric.

Please also note that you have 2 separate thermostats which are preset at around 130 degrees give or take a couple of degrees. Your thermostats are located outside on your waterheater itself. When you open the waterheater door you should see a black plastic cover with 2 rubber grommets that say “Reset” (Sometimes these can get tripped like the breakers in your house. If that happens you would be able to push the one(s) that is/are tripped in just a little bit and that will reset the thermostats) on them. Underneath those grommets are the thermostats. The one on the right is for the gas and the one on the left is for the electric.

Maintenance: Please note that just like a residential waterheater Suburban waterheaters have an anode rod in them. The purpose of the anode rod is to attract any mineral deposits or chemicals that might be in your water to itself as opposed to the lining of your tank. By inspecting and replacing the anode rod regularly you will prolong the life of your appliance. The anode rode is at 6:00 o’clock on your waterheater and you will need a 1 1/16 socket to remove it (3/4 Steel Threads NPT and about 9 inches long). Please also be sure to use a genuine Suburban anode rod as the aftermarket brands do not always fit correctly into our appliance.

Please remember: Airxcel Suburban Equipment must be installed by a qualified or knowledgeable gas service agency. Please do not attempt to install or repair our gas appliances. Doing so could void the warranty and gas certification.

To find a service agency near you please visit our web-site at www.airxcel.com or check your yellow pages for a local gas service agency.
Again, thank you for choosing Airxcel Suburban Products and please let us know if you need additional assistance.


Jennifer Terry
Customer Service Management Assistant
Airxcel, Inc – Suburban Division
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