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07-25-2017, 04:56 PM
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#1
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Member
Join Date: Feb 2017
Posts: 30
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Denied warranty claim
So been on a two week trip with the family. When we got to are first destination I went on the Roof to check it as I normally do. When I got up there I noticed that the rubber roofing was coming out from underneath the strip that holds it in the front. So I called the dealer I bought it from they were very helpful. They submitted it to FR as warranty because the trailer is 5 months old said it shouldn't be a problem. Forest River denied my claim said that it happened due to lack of maintenance...? So I called FR to find out wtf and the women I spoke to was nice but informed me she doesn't make those decisions or know what the maintenance is but that she would email the person who does and give me a call back later today. Well no call back, dealer is as surprised as I am and of course FR is now closed for the day. So FR is not willing to pay a few hundred bucks to make it right or maintain there credibility. That's fine I will pay to have it fixed, but I will also ensure to inform the world on the issue. I am not going to keep nagging them or badger them with calls because I should not have to it is not like it is even that much to repair the dam thing. I have had better luck with FR in the past but now I guess it is not there problem. Any how end of rant hope everyone else has better luck.  
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07-25-2017, 05:00 PM
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#2
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,484
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Sounds like the dealer laying down on ya. Awful quick for a replay. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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07-25-2017, 05:04 PM
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#3
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Member
Join Date: Feb 2017
Posts: 30
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This started last week, dealer couldn't believe it was denied, service manager was confused said he will continue working it because he was unaware of any required maintenance that needed to be done in the first 5 months. Regardless of how hard the dealer is pushing FR, it should have been covered it's a few hundred bucks, a happy customer.
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07-25-2017, 05:11 PM
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#4
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,484
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Yep should be covered. There is a thread about changes to FR policy and the dealers. This maybe part of the problem. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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07-25-2017, 05:16 PM
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#5
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Senior Member
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,422
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The seal to your cap looks awful small, like they missed the self leveling doctor. Also the wind pulled it loose from the glue, and probably stretch it. That's a warranty problem for sure, pay and get it fixed and then get a report and get on FR.
__________________
Coachmen M/H
Concord
2018 / 300 DSC
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07-25-2017, 05:17 PM
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#6
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Senior Member
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 10,422
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Should be dicor, dam phone
__________________
Coachmen M/H
Concord
2018 / 300 DSC
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07-25-2017, 05:48 PM
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#7
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Senior Member
Join Date: Nov 2016
Location: Arkansas
Posts: 490
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We just had ours repaired under warranty. Same issue just not as bad. About 4 inches in one place and 3 in another.
__________________
Jimmy & Teresa Newsom
2018 Riverstone 38RE/2019 Sundowner Toyhauler
2020 RAM 3500 SRW
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07-25-2017, 06:12 PM
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#8
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Senior Member
Join Date: May 2016
Location: Kansas City, MO
Posts: 134
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Denied warranty claim
Same thing happened to me, took the dealer 6 weeks to fix but it was covered. My trailer was a month old. 
__________________
"Do, or do not, there is no try." - Yoda
2017 Cherokee 294BH
2015 Ram 2500 4x4 6.4L V8 Crew Cab
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07-25-2017, 06:19 PM
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#9
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Senior Member
Join Date: May 2017
Location: Edgar Springs Mo.
Posts: 289
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Darn right crappy work......I would get it fixed and get with corporate up in Indiana, I would definitely not let them get over.
__________________
Not Camping enough Need therapy
2013 Forest River Salem/Sport Fifth WHL
2017 GMC Sierra 2500 Duramax/Allison
Curt Q20 Fifth wheel, Champion Inverter3500
US Army Retired
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07-25-2017, 06:27 PM
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#10
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Senior Member
Join Date: Nov 2016
Location: Arkansas
Posts: 490
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We took ours in on Monday and picked it up on Friday. They said they didn't get approval from FR until Wednesday.
__________________
Jimmy & Teresa Newsom
2018 Riverstone 38RE/2019 Sundowner Toyhauler
2020 RAM 3500 SRW
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07-25-2017, 06:31 PM
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#11
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,839
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I would not take the dealers word for it.
I'd contact FR warranty directly and see if the dealer is telling the truth.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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07-25-2017, 06:35 PM
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#12
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Senior Member
Join Date: May 2013
Location: Missouri
Posts: 911
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Quote:
Originally Posted by kgribbin1
So been on a two week trip with the family. When we got to are first destination I went on the Roof to check it as I normally do. When I got up there I noticed that the rubber roofing was coming out from underneath the strip that holds it in the front. So I called the dealer I bought it from they were very helpful. They submitted it to FR as warranty because the trailer is 5 months old said it shouldn't be a problem. Forest River denied my claim said that it happened due to lack of maintenance...? So I called FR to find out wtf and the women I spoke to was nice but informed me she doesn't make those decisions or know what the maintenance is but that she would email the person who does and give me a call back later today. Well no call back, dealer is as surprised as I am and of course FR is now closed for the day. So FR is not willing to pay a few hundred bucks to make it right or maintain there credibility. That's fine I will pay to have it fixed, but I will also ensure to inform the world on the issue. I am not going to keep nagging them or badger them with calls because I should not have to it is not like it is even that much to repair the dam thing. I have had better luck with FR in the past but now I guess it is not there problem. Any how end of rant hope everyone else has better luck. Attachment 146035Attachment 146036 |
I would remind the dealer that you might be purchasing another trailer in the future and be subtle but remind them about their reputation on the internet when you start posting about it not being fixed.
The dealer should just FIX IT and get FR to pay them, IMHO.
__________________
Mark B.
2021 GMC 1500
Anderson WDH
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07-25-2017, 06:52 PM
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#13
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Senior Member
Join Date: Jan 2010
Location: Central, Fl.
Posts: 1,330
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Quote:
Originally Posted by bikendan
I would not take the dealers word for it.
I'd contact FR warranty directly and see if the dealer is telling the truth.
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X 2 !
__________________
2018 Forester 3011DS (Purchased 04/26/17)
2010 Flagstaff 26 RLSS (Sold 05/16)
2012 Ford F-150 Ecoboost, Screw, H/D, 3.73
1930 lbs CCC
2014 Jeep Rubicon JK
Going where the weather suits my clothes.
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07-25-2017, 06:55 PM
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#14
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Member
Join Date: Feb 2017
Posts: 30
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Quote:
Originally Posted by Steeljag
X 2 !
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Done and did
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07-25-2017, 06:56 PM
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#15
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Member
Join Date: Feb 2017
Posts: 30
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Quote:
Originally Posted by The Newsoms
We took ours in on Monday and picked it up on Friday. They said they didn't get approval from FR until Wednesday.
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Submitted this last Thursday found out this morning, immediately called Indiana they said yes it was denied but could not really explain why
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07-25-2017, 07:22 PM
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#16
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Senior Member
Join Date: Aug 2013
Posts: 7,916
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I got one the same age. I guess I better measure and get after it with eternabond.
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel SMOKER!!
I love puns, irony and tasteless jokes...
born in Texas.... live in Arkansas 
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07-25-2017, 07:36 PM
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#17
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Member
Join Date: Feb 2017
Posts: 30
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Got it tacked down flat in less than 2 hours just looked up the install directions wasn't bad at all however other than putting a giant strip of eternabond on it how do I keep it from happening again.  
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07-25-2017, 07:45 PM
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#18
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Senior Member
Join Date: Aug 2014
Location: Northern KY
Posts: 5,725
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Quote:
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other than putting a giant strip of eternabond on it how do I keep it from happening
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you are fortunate to be able to do it yourself
was there any sticky below the membrane? did you need to add any?
You have the answer there...
once you eternabond you won't need to redo it as it will be stuck for a long time
__________________
"nothing can now be believed which is seen in a newspaper. Truth itself becomes suspicious by being put into that polluted vehicle."
Thomas Jefferson to John Norvell pg. 2, June 11, 1807
2014 Shamrock 183
2014 RAM 1500 Bighorn Crew Cab, HEMI, 3.21 gears, 8 Spd, 4X4 TST TPMS
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07-25-2017, 07:54 PM
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#19
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Member
Join Date: Feb 2017
Posts: 30
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Quote:
Originally Posted by rsdata
you are fortunate to be able to do it yourself
was there any sticky below the membrane? did you need to add any?
You have the answer there...
once you eternabond you won't need to redo it as it will be stuck for a long time
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It was actually very sticky underneath, used a little 3m spray adhesive.
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07-25-2017, 08:08 PM
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#20
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,518
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Quote:
Originally Posted by kgribbin1
So been on a two week trip with the family. When we got to are first destination I went on the Roof to check it as I normally do. When I got up there I noticed that the rubber roofing was coming out from underneath the strip that holds it in the front. So I called the dealer I bought it from they were very helpful. They submitted it to FR as warranty because the trailer is 5 months old said it shouldn't be a problem. Forest River denied my claim said that it happened due to lack of maintenance...? So I called FR to find out wtf and the women I spoke to was nice but informed me she doesn't make those decisions or know what the maintenance is but that she would email the person who does and give me a call back later today. Well no call back, dealer is as surprised as I am and of course FR is now closed for the day. So FR is not willing to pay a few hundred bucks to make it right or maintain there credibility. That's fine I will pay to have it fixed, but I will also ensure to inform the world on the issue. I am not going to keep nagging them or badger them with calls because I should not have to it is not like it is even that much to repair the dam thing. I have had better luck with FR in the past but now I guess it is not there problem. Any how end of rant hope everyone else has better luck. Attachment 146035Attachment 146036 |
kgribbin1, will you please send me a private message with the brand of your RV and the last eight digits of the VIN? I'd like to see if I can help with this.
Thanks!
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