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Old 12-02-2020, 04:02 PM   #21
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I understand, but talk to them. I've heard of people prearranged with some FR divisions. They take it in and stay overnight in a loaner and then out in a day or so.
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Old 12-03-2020, 07:08 AM   #22
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Originally Posted by CedarCreekWoody View Post
I understand, but talk to them. I've heard of people prearranged with some FR divisions. They take it in and stay overnight in a loaner and then out in a day or so.
Thanks - that makes me feel a lot better! You have a great day!
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Old 12-03-2020, 04:47 PM   #23
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Originally Posted by Bama Rambler View Post
You don't want to contact Forest River, you want to contact Puma warranty directly.
There's a contact document in the library that has almost all the division contacts on it.

Here's a snippet of the Puma section
Puma Warranty, 2551 Century Drive, Goshen, IN 46528
Product Warranty Administrator . . E-mail . . . . . . . . . . . . . . .Phone # . . . . .Fax #
Puma Bill Baker (Asst Mgr) bbaker@forestriverinc.com (574) 642-0607 (574) 642-0620
Puma Cyndi Fox (Claims Adm) cfox@forestriverinc.com (574) 642-4215 (574) 642-0620

P.S. I wouldn't go demanding anything right off. Give them a chance to handle it and see what they offer.
GREAT NEWS!!!
Mark Porter, Puma Warranty Division, just called and followed up with an email- he authorized a complete roof replacement through my dealer - with repair to the frame and removal of all of the nails, brads, or whatever else it is causing my problems!! Yay!
He even apologized for taking so long - I emailed him yesterday afternoon!
Thank you so much for the advice!! I am so happy and relieved!
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Old 12-03-2020, 05:53 PM   #24
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Congratulations! Your perseverance paid off.
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Old 12-05-2020, 08:31 PM   #25
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Glad it worked out so well for you.
Sometimes it's just contacting the right person.
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