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Old 11-09-2020, 11:21 AM   #1
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Roof Problems 2020 Palomino Puma

The following spots are on the roof of my new Puma 257 RESS -

roof problems.pdf

My neighbor said there are several of these and that it looks like the roof nails are backing out and through the rubber roof.
Has anyone else had this problem - if so - what did you do?
It is under warranty but with the horror stories about the length of time warranty work is taking these days I would rather not...
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Old 11-09-2020, 02:59 PM   #2
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Pic didn't come through.
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Old 11-09-2020, 03:23 PM   #3
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Looking at your pdf file you have a TPO roof, clean the surrounding area good with mineral spirits on a rag, followed by isopropyl alcohol or denatured alcohol on another rag, place squares of EternaBond Tape over them and use a seam roller for a good bond. You can get rolls of EternaBond at many rv dealers including Camping World.
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Old 11-09-2020, 03:34 PM   #4
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Originally Posted by Scrapper View Post
Looking at your pdf file you have a TPO roof, clean the surrounding area good with mineral spirits on a rag, followed by isopropyl alcohol or denatured alcohol on another rag, place squares of EternaBond Tape over them and use a seam roller for a good bond. You can get rolls of EternaBond at many rv dealers including Camping World.
...and then if it's a flat surface, follow up with the proper type of self loving dicor sealant around the perimeter edges
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Old 12-01-2020, 01:08 PM   #5
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I contacted my dealer's svc dept. and they wanted pictures - said to bring it in after I got them the pictures - since I am currently working and my RV is my job site accommodation I am unable to do that so I contacted a mobile tech - he counted 18 places where the brads are visible and he said, if left like they are, will work their way through the "rubber" roof. He also pointed out that most of the passenger side is not attached and he recommends a full roof replacement.
Service manager at dealer said "I don't see a whole roof replacement honestly, it's common to have some loose rubber in spots and typically they won't do anything about it but it's worth writing up and submitting. If it's something that you will be around us for I could try to submit it to see what they say."
I assume by submitting it he is referring to Forest River... I messaged back and asked "what about the holes and whatever else might be poking through? There is no remedy for bubbles on roofs, they come and they go, but the screws poking through don't - they create more problems."
He messaged back "Give Forest River a call and send pics maybe they know exactly what can be done and can get the process going for you"
But he didn't give me contact information.
Does anyone have a contact number for Forest River?

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Old 12-01-2020, 09:18 PM   #6
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I would demand Forest River peel the whole roof off, nail down all the nails sticking up and make sure they are in something and not a bunch of "air nails". Then glue down a new roof and actually glue the whole roof, not just areas.

One day you will be going down the road and the roof blow right off.
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Old 12-01-2020, 10:05 PM   #7
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Originally Posted by Sharonogoingsolo View Post
It is under warranty but with the horror stories about the length of time warranty work is taking these days I would rather not...
You definitely want to get this fixed under warranty... even if it takes some time. A roof replacement is expensive and if those brads/nails work their way through and cause a leak, then you could get structural and cosmetic damage to the rig.

You should have gotten some information about how to contact FR, but if you can't find it, go to www.forestriverinc.com and click on the Contact Us tab.
Good luck.
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Old 12-02-2020, 08:30 AM   #8
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You don't want to contact Forest River, you want to contact Puma warranty directly.
There's a contact document in the library that has almost all the division contacts on it.

Here's a snippet of the Puma section
Puma Warranty, 2551 Century Drive, Goshen, IN 46528
Product Warranty Administrator . . E-mail . . . . . . . . . . . . . . .Phone # . . . . .Fax #
Puma Bill Baker (Asst Mgr) bbaker@forestriverinc.com (574) 642-0607 (574) 642-0620
Puma Cyndi Fox (Claims Adm) cfox@forestriverinc.com (574) 642-4215 (574) 642-0620

P.S. I wouldn't go demanding anything right off. Give them a chance to handle it and see what they offer.
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Old 12-02-2020, 09:39 AM   #9
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X2. Contact Puma, not Forest River, and start with a cooperative attitude. I expect they will work with you.
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Old 12-02-2020, 10:36 AM   #10
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Thumbs up

Quote:
Originally Posted by Bama Rambler View Post
You don't want to contact Forest River, you want to contact Puma warranty directly.
There's a contact document in the library that has almost all the division contacts on it.

Here's a snippet of the Puma section
Puma Warranty, 2551 Century Drive, Goshen, IN 46528
Product Warranty Administrator . . E-mail . . . . . . . . . . . . . . .Phone # . . . . .Fax #
Puma Bill Baker (Asst Mgr) bbaker@forestriverinc.com (574) 642-0607 (574) 642-0620
Puma Cyndi Fox (Claims Adm) cfox@forestriverinc.com (574) 642-4215 (574) 642-0620

P.S. I wouldn't go demanding anything right off. Give them a chance to handle it and see what they offer.
THANK YOU - THANK YOU - THANK YOU!!!
I will go in with a good attitude - I only want to get this repaired. I just bought this, new off the lot, in September and didn't expect this kind of problem so early!
I will keep y'all posted - wish me luck!
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Old 12-02-2020, 10:39 AM   #11
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Originally Posted by FirstFiver View Post
I would demand Forest River peel the whole roof off, nail down all the nails sticking up and make sure they are in something and not a bunch of "air nails". Then glue down a new roof and actually glue the whole roof, not just areas.

One day you will be going down the road and the roof blow right off.
My b-i-l's friend works for an RV repair company and said the "brads" coming through are from "misses" when it was being built - why would they go ahead and put the roof over that?
SMH
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Old 12-02-2020, 11:21 AM   #12
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howdy centerville camper. go through there several times a year. you been to Cagle rec .area?Puma 298fqu toy hauler . l live in north tx.
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Old 12-02-2020, 12:02 PM   #13
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While you have been given info on how to repair yourself I would definitely file a warranty claim since it is new. I would also press for them to remove, repair, and replace as these brads are apt to keep working through over time.
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Old 12-02-2020, 01:45 PM   #14
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"response to Thomas ho" My S&B home is in Centerville - I bought my first RV in Indiana and have been in it working in Kentucky since - I haven't had a chance to do any camping - I plan to when this job is over!
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Old 12-02-2020, 01:49 PM   #15
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Originally Posted by CedarCreekWoody View Post
While you have been given info on how to repair yourself I would definitely file a warranty claim since it is new. I would also press for them to remove, repair, and replace as these brads are apt to keep working through over time.
I don't have any plans to do any repairs myself - I spent too much money on the RV and also bought an extended warranty because I never dreamed I would have issues before the original warranty expired!!! The mobile tech recommended a full roof replacement - from the sounds of why I have brads (my b-i-l's friend said that was from the brads are from "misses" when the installers were building the frame) they will have to remove and replace more than the rubber roof! I have emailed Puma as suggested and am (patiently) waiting a response.
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Old 12-02-2020, 01:52 PM   #16
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Originally Posted by Bama Rambler View Post
You don't want to contact Forest River, you want to contact Puma warranty directly.
There's a contact document in the library that has almost all the division contacts on it.

Here's a snippet of the Puma section
Puma Warranty, 2551 Century Drive, Goshen, IN 46528
Product Warranty Administrator . . E-mail . . . . . . . . . . . . . . .Phone # . . . . .Fax #
Puma Bill Baker (Asst Mgr) bbaker@forestriverinc.com (574) 642-0607 (574) 642-0620
Puma Cyndi Fox (Claims Adm) cfox@forestriverinc.com (574) 642-4215 (574) 642-0620

P.S. I wouldn't go demanding anything right off. Give them a chance to handle it and see what they offer.
this is the response I got from PUMA:

"Mark Porter <mporter@forestriverinc.com>
12:02 PM (1 hour ago)
to me

Any authorized forest river dealer can assist on all warranty work

Thank you,

Mark Porter
Puma Warranty
574-642-0607


**NOTE HOURS OF OPERATION ARE MONDAY-FRIDAY 7:00AM-4:00PM EST**"
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Old 12-02-2020, 01:54 PM   #17
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Originally Posted by Sharonogoingsolo View Post
this is the response I got from PUMA:

"Mark Porter <mporter@forestriverinc.com>
12:02 PM (1 hour ago)
to me

Any authorized forest river dealer can assist on all warranty work

Thank you,

Mark Porter
Puma Warranty
574-642-0607


**NOTE HOURS OF OPERATION ARE MONDAY-FRIDAY 7:00AM-4:00PM EST**"
I told Mr. Porter that I had contacted the dealer.
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Old 12-02-2020, 02:23 PM   #18
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Originally Posted by Sharonogoingsolo View Post
I told Mr. Porter that I had contacted the dealer.
I told Mr. Porter again that I had already contacted the Dealer who told me to contact Forest River - I asked if I should contact Forest River - here is his reply to that:

"Mark Porter
2:01 PM (21 minutes ago)
to me
Please attach pictures of roof . and zip code you are in and I will assist.
Thank you,
Mark Porter
Puma Warranty"
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Old 12-02-2020, 03:32 PM   #19
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If you are near the factory in Indiana look into returning it to the factory for repair. I hear excellent things about that.
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Old 12-02-2020, 03:52 PM   #20
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If you are near the factory in Indiana look into returning it to the factory for repair. I hear excellent things about that.
I'm in Kentucky so I couldn't be too far from there. But my dilemma is that I bought the trailer for a place to stay while working out-of-town. I just found out that we got awarded more work and will be here for about another 20 months. I guess if they are willing to do the complete roof replacement and repair the problems then I should be glad to find a motel to stay in.
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