Awning Issue

[vonoventwin]

Hello,
I occasionally need help with my travel trailer (2019 Forest River Cruise Lite Salem 282QBXL) and thought it would be best to join a forum where people could assist me with problems I run into. My current problem is finding the right parts. So a friend tried to retract my awning and said the gas strut is completely stuck and bent a piece of metal. So I'd like to order a new strut and metal piece. Where do I go to order so I can just fix myself? Here's a pic of the pieces I need.

[Thomas ho]

no pics. awning parts could be tricky. struts on line from many auto restoration places.

[vonoventwin]

[vonoventwin]

https://photos.app.goo.gl/xcyfep2Ug34JfL6TA

[NJKris]

vonoventwin, use the 'go advanced' button in your reply to be able to attach pics from your computer.

[Mr. Dan]

Originally Posted by vonoventwin

https://photos.app.goo.gl/xcyfep2Ug34JfL6TA

Open your recently received Welcome PM, find the link to Forums 101, click it and follow the instructions in post #7 if NJKris's post didn't help enough.

[vonoventwin]

Here is the pic

[D W]

Hard to tell from the pic if the awning is a Dometic or Lippert. Typically, Dometic awnings have part number tags on the channel pieces and there should be a tag on the awning fabric with a model number and part number configuration. If Dometic contact them. If it's a Lippert model contact etrailer.com as they deal with the Lippert brand.

[vonoventwin]

Here you are.

[vonoventwin]

So just contact Dometic and ask for the parts?

[MR.M]

Originally Posted by vonoventwin

Here is the pic

You will need a whole new arm . you can find them on amazon for that dometic or dometic direct . the arm comes with new gas shock care is needed for install since they will open up on you if you're not careful

[D W]

Originally Posted by vonoventwin

So just contact Dometic and ask for the parts?

Here's your awning:

https://www.edometic.com/allusr/sp.n...y=BWXQE3A-NNMU


From what I see, both left and right hardware kits are only available as assemblies. You might try contacting Dometic for more info here:

RETAIL CUSTOMER SUPPORT - Phone: 800-544-4881 E-Mail: customersupportcenter@dometic.com

[D W]

Awning Lift Supports 3108392-139


https://www.amazon.com/Replaces-3108...omotive&sr=1-1

[fixer58]

Originally Posted by vonoventwin

Here is the pic

It looks like a Carefree but maybe a Lippert. Here is how to tell
Power Awning Struts Page


Which ever one it is I found a post from back in 2013 that I could not reply to by pcmdnh. And the strut I was needing is listed from Dometic as no longer going to be made. 3108392.139


I did find some after looking high and low and the sku is 2110