Originally Posted by Time-Travelers
What did you end up doing? Did the dealer ever reply? We're noticing the same issue... TY!
Funny you should ask just now. I just got a final answer from my dealer on Saturday. My dealer has been working on it since about a week after I originally posted about this.
After my dealer first went straight to Dometic and got nowhere, since Dometic's warranty is only one year, they went to Forest River. Since I am still within my Forest River one-year extended warranty period, they agreed to provide new awning material and pay for two hours labor. My dealer told Forest River that two hours was not enough -- that it takes at least two men two hours, but Forest River would not bend. So, the dealer agreed with me to cover one hour of additional labor if I paid the other. I think this is a fair deal and I am happy. My dealer put in a lot of time and effort to get this resolved.
Also, my dealer will be sending their guys to me to do the replacement at no additional charge. Did I mention before that I love my dealer?