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Old 06-10-2017, 04:13 PM   #1
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Awning strut froze and bent upper awning arm

We have an 2016 XLR Thunderbolt 385. Last week while retracting the awning we saw that the upper arm had bent at the point that the strut attaches. Found that the strut was locked in the full out position. Currently trying to get this warrantied with Don but can't get him to return phone calls. Awning is stuck in a slightly out position so I can't really pull it down the road. Anybody ever hear of this strut seizing like that? It is a Dometic awning. Thanks
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Old 06-10-2017, 04:46 PM   #2
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Just take the gas strut off and retract the awning.
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Old 06-10-2017, 06:00 PM   #3
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Got it mostly retracted but the arm is so bent it still sticks out 8 - 10 inches. Hoping to get forest river to have someone come to the campground to fix.
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Old 06-10-2017, 06:08 PM   #4
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Either straighten the arm or remove it and retract it all the way. A picture would help.
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Old 06-11-2017, 06:30 PM   #5
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You can get all the parts you need from Dyers RV Parts 866 713 3429. It is not easy to install the parts but not imposible, just replace a week gas strut on my Dometic Awning. Go to the Dometic web site to get the appropiate manual for you awning.
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Old 06-12-2017, 08:41 AM   #6
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Hoping FR will send someone to the Campgrounds to repair ???
Please let us know how that works !!!
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Old 06-12-2017, 08:43 AM   #7
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I have heard of that, my buddy with the Rockwood version of my TT had that last year
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Old 06-12-2017, 08:56 AM   #8
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Quote:
Originally Posted by 2 Buckeyes View Post
Got it mostly retracted but the arm is so bent it still sticks out 8 - 10 inches. Hoping to get forest river to have someone come to the campground to fix.
If you think with the cross arm bent and the Gas strut stuck in the Out position is a "Problem" wait until you get the Repair Parts and try to "Assemble" lots of spacer washers to line up so the Pins enter the holes,ALL under" Strut Pressure" suggest at least 2 helpers,also Order several "Jesus retaining spring washers" the removal will/can bend these and they will NOT be in the repair parts! Youroo!!
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Old 06-12-2017, 02:17 PM   #9
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The gas strut will unscrew from the rod ends at both ends. Just grip with a pair of locking pliers and unscrew the old strut leaving the pld rod ends in place. After removing the rod ends from the replacement strut you can then just screw in the replacement. You cannot compress the new strut prior to installation. To get the required clearance just remove the arm extension stop located just aft of the locking knob on the extension arm and push the arm out about two more inches, tighten the locking knob to hold to keep the arm extended and you can screw the new strut in place. You must replace the removed stop bolt with a standard bolt with a self locking nut before you retract the awning.
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