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05-05-2013, 09:02 AM
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#1
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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Help, Awning not working!
I have a 2014 xlr27hfs toyhauler with a Dometic power awning. The awning stopped working. I hear clicking sound outside by the motor when I press the switch but it does not move. Checked the fuses OK. Is there something I should check before I take it back for service? It is 80 mile trip to the dealer. Thanks 
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05-05-2013, 09:06 AM
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#2
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by 10x
I have a 2014 xlr27hfs toyhauler with a Dometic power awning. The awning stopped working. I hear clicking sound outside by the motor when I press the switch but it does not move. Checked the fuses OK. Is there something I should check before I take it back for service? It is 80 mile trip to the dealer. Thanks |
Check that it is not bound up. Have someone intermittently hit the switch while you pull on the arms. Also check that the battery is full charged.
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05-05-2013, 09:10 AM
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#3
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Senior Member
Join Date: Feb 2012
Posts: 825
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Is your battery good, I am assuming it is since it is a newer trailer. If it is clicking sounds like it is getting power. Unless someone else has any other ideas sounds like a warranty item.
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2012 Cedar Creek Silverback 29RE
2011 GMC 2500HD Diesel
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05-05-2013, 09:10 AM
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#4
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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Quote:
Originally Posted by OldCoot
Check that it is not bound up. Have someone intermittently hit the switch while you pull on the arms. Also check that the battery is full charged.
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I have plugged it plugged in to shore power. I will try having someone pull on it
Picked it up yesterday from dealer. I went to deploy the awning to install the support poles you sent and all I hear is clicking. Worked fine before.
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05-05-2013, 09:13 AM
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#5
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by 10x
I have plugged it plugged in to shore power. I will try having someone pull on it
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Did you get your poles?
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05-05-2013, 09:21 AM
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#6
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Senior Member
Join Date: Feb 2012
Posts: 825
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Even if you have it plugged into shore power if your battery is no good it will not work. But could be a binding issue
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2012 Cedar Creek Silverback 29RE
2011 GMC 2500HD Diesel
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05-05-2013, 09:26 AM
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#7
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Senior Member
Join Date: Oct 2012
Location: Western Connecticut
Posts: 1,587
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Not sure, but when you hear a 'clicking' there's usually a relay involved.
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2010 Cedar Creek 5th Wheel 34SATS "The Beast"
2006 Ford F350 Lariat 6.0L Diesel
2003 Harley Heritage Softail "Hogzilla"
1986 Marriage to "Wifey" (patience of a saint)
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05-05-2013, 09:29 AM
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#8
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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Quote:
Originally Posted by OldCoot
Did you get your poles?
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Yes I got them, I was going to install them when this happened
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05-05-2013, 09:32 AM
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#9
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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I just tried to nudge on it while wife pressed switch. Still have the clicking noise. I am able to unroll and roll it by turning the roller by hand, Should I be able to do this. I thought there is spring tension to hold it back.
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05-05-2013, 09:33 AM
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#10
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Denver, CO
Join Date: Jan 2013
Location: Denver, CO
Posts: 2,102
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Bound up or warranty. Maybe the fabric has become miss aligned. Check to see if the fabric is centered on the track both at the wall and at the arm,
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2017 Fuse 23T
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05-05-2013, 09:35 AM
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#11
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by 10x
I just tried to nudge on it while wife pressed switch. Still have the clicking noise. I am able to unroll and roll it by turning the roller by hand, Should I be able to do this. I thought there is spring tension to hold it back.
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Suspect a low battery. Check the voltage with a multimeter.
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05-05-2013, 09:37 AM
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#12
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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Fabric is fine, I am able to roll and unroll it by hand.
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05-05-2013, 09:39 AM
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#13
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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Quote:
Originally Posted by OldCoot
Suspect a low battery. Check the voltage with a multimeter.
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Coot, its plugged in to a AC power source.
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05-05-2013, 09:40 AM
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#14
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Denver, CO
Join Date: Jan 2013
Location: Denver, CO
Posts: 2,102
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Quote:
Originally Posted by 10x
Fabric is fine, I am able to roll and unroll it by hand.
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Ahh that is a very important fact and thus the battery is suspect or motor is broke.
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2017 Fuse 23T
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05-05-2013, 09:43 AM
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#15
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by 10x
Coot, its plugged in to a AC power source.
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I'd still check the battery and then the motor connection. Just because it's plugged in doesn't mean the battery is full charged. Also check the terminals on the battery and from the battery to the camper. Motors just don't quit from not being used. Something is not making a good connection or the battery is low.
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05-05-2013, 09:43 AM
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#16
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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Quote:
Originally Posted by garbonz
Ahh that is a very important fact and thus the battery is suspect or motor is broke.
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I think something is broke, I shouldn't be able to unroll it by hand. It will stay out after you unroll it. I dont feel any resistance when i do this.
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05-05-2013, 09:47 AM
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#17
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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Quote:
Originally Posted by OldCoot
I'd still check the battery and then the motor connection. Just because it's plugged in doesn't mean the battery is full charged. Also check the terminals on the battery and from the battery to the camper. Motors just don't quit from not being used. Something is not making a good connection or the battery is low.
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My old campers awning worked even without a battery when it was plugged to AC source. I feel no tension or resistance when I unroll and roll it by hand. It even stays deployed when you let go, there is to tension to return it back in place.
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05-05-2013, 09:49 AM
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#18
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by 10x
I think something is broke, I shouldn't be able to unroll it by hand. It will stay out after you unroll it. I dont feel any resistance when i do this.
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Being able to roll or unroll by hand does not indicate something is broken. The motor does not lock and the torsion spring does not come into play until the awning is deployed. It assists the motor to stow the awning. The awning will get harder to unroll as it gets closer to full deployment.
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05-05-2013, 09:51 AM
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#19
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Mod free 5er
Join Date: Mar 2008
Location: Concord, NC
Posts: 24,702
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Quote:
Originally Posted by 10x
My old campers awning worked even without a battery when it was plugged to AC source. I feel no tension or resistance when I unroll and roll it by hand. It even stays deployed when you let go, there is to tension to return it back in place.
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Ok, then take it to a dealer if your mind is made up. You ask for help but don't want to trouble shoot.
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05-05-2013, 09:52 AM
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#20
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Senior Member
Join Date: Jul 2012
Location: Dunedin, FL.
Posts: 567
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I just checked power to the motor connection. 12.5 volts. There is a clicking noise in motor housing everytime you press switch for either out or in.
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