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Old 05-05-2013, 09:02 AM   #1
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Help, Awning not working!

I have a 2014 xlr27hfs toyhauler with a Dometic power awning. The awning stopped working. I hear clicking sound outside by the motor when I press the switch but it does not move. Checked the fuses OK. Is there something I should check before I take it back for service? It is 80 mile trip to the dealer. Thanks
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Old 05-05-2013, 09:06 AM   #2
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I have a 2014 xlr27hfs toyhauler with a Dometic power awning. The awning stopped working. I hear clicking sound outside by the motor when I press the switch but it does not move. Checked the fuses OK. Is there something I should check before I take it back for service? It is 80 mile trip to the dealer. Thanks
Check that it is not bound up. Have someone intermittently hit the switch while you pull on the arms. Also check that the battery is full charged.
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Old 05-05-2013, 09:10 AM   #3
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Is your battery good, I am assuming it is since it is a newer trailer. If it is clicking sounds like it is getting power. Unless someone else has any other ideas sounds like a warranty item.
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Old 05-05-2013, 09:10 AM   #4
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Check that it is not bound up. Have someone intermittently hit the switch while you pull on the arms. Also check that the battery is full charged.
I have plugged it plugged in to shore power. I will try having someone pull on it

Picked it up yesterday from dealer. I went to deploy the awning to install the support poles you sent and all I hear is clicking. Worked fine before.
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Old 05-05-2013, 09:13 AM   #5
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I have plugged it plugged in to shore power. I will try having someone pull on it
Did you get your poles?
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Old 05-05-2013, 09:21 AM   #6
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Even if you have it plugged into shore power if your battery is no good it will not work. But could be a binding issue
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Old 05-05-2013, 09:26 AM   #7
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Not sure, but when you hear a 'clicking' there's usually a relay involved.
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Old 05-05-2013, 09:29 AM   #8
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Did you get your poles?
Yes I got them, I was going to install them when this happened
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Old 05-05-2013, 09:32 AM   #9
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I just tried to nudge on it while wife pressed switch. Still have the clicking noise. I am able to unroll and roll it by turning the roller by hand, Should I be able to do this. I thought there is spring tension to hold it back.
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Old 05-05-2013, 09:33 AM   #10
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Bound up or warranty. Maybe the fabric has become miss aligned. Check to see if the fabric is centered on the track both at the wall and at the arm,
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Old 05-05-2013, 09:35 AM   #11
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I just tried to nudge on it while wife pressed switch. Still have the clicking noise. I am able to unroll and roll it by turning the roller by hand, Should I be able to do this. I thought there is spring tension to hold it back.
Suspect a low battery. Check the voltage with a multimeter.
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Old 05-05-2013, 09:37 AM   #12
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Fabric is fine, I am able to roll and unroll it by hand.
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Old 05-05-2013, 09:39 AM   #13
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Suspect a low battery. Check the voltage with a multimeter.
Coot, its plugged in to a AC power source.
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Old 05-05-2013, 09:40 AM   #14
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Fabric is fine, I am able to roll and unroll it by hand.
Ahh that is a very important fact and thus the battery is suspect or motor is broke.
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Old 05-05-2013, 09:43 AM   #15
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Coot, its plugged in to a AC power source.
I'd still check the battery and then the motor connection. Just because it's plugged in doesn't mean the battery is full charged. Also check the terminals on the battery and from the battery to the camper. Motors just don't quit from not being used. Something is not making a good connection or the battery is low.
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Old 05-05-2013, 09:43 AM   #16
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Ahh that is a very important fact and thus the battery is suspect or motor is broke.
I think something is broke, I shouldn't be able to unroll it by hand. It will stay out after you unroll it. I dont feel any resistance when i do this.
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Old 05-05-2013, 09:47 AM   #17
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I'd still check the battery and then the motor connection. Just because it's plugged in doesn't mean the battery is full charged. Also check the terminals on the battery and from the battery to the camper. Motors just don't quit from not being used. Something is not making a good connection or the battery is low.
My old campers awning worked even without a battery when it was plugged to AC source. I feel no tension or resistance when I unroll and roll it by hand. It even stays deployed when you let go, there is to tension to return it back in place.
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Old 05-05-2013, 09:49 AM   #18
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I think something is broke, I shouldn't be able to unroll it by hand. It will stay out after you unroll it. I dont feel any resistance when i do this.
Being able to roll or unroll by hand does not indicate something is broken. The motor does not lock and the torsion spring does not come into play until the awning is deployed. It assists the motor to stow the awning. The awning will get harder to unroll as it gets closer to full deployment.
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Old 05-05-2013, 09:51 AM   #19
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My old campers awning worked even without a battery when it was plugged to AC source. I feel no tension or resistance when I unroll and roll it by hand. It even stays deployed when you let go, there is to tension to return it back in place.
Ok, then take it to a dealer if your mind is made up. You ask for help but don't want to trouble shoot.
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Old 05-05-2013, 09:52 AM   #20
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I just checked power to the motor connection. 12.5 volts. There is a clicking noise in motor housing everytime you press switch for either out or in.
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