I went ahead and took the case off of the gear/Motor assembly to see what, if anything, was going on. All looked good and in line. Then I noticed the head of the set bolt from motor spindle to awning tube was at an angle. Yep, that little bolt sheared. Took a self tapping screw and lined up the holes and drilled it in. Now the awning retracted without issue. Not sure what CW is going to do now about the wattanty...