My 2017 FR3 30 DS living room slide made some awful noises. I found that the 4 rollers under the slide had gouged into the exterior bottom of the slide. I had the dealer repair this immediately. I was afraid the slide would hang up and be stuck half way in..what then!!
The dealer told me that he had done this repair on other FR3s. The solution was to add another roller and aluminum plates where the rollers contact. He also stated that Forest River had warranted this repair during the first year of ownership. The repair was almost $1000. I tried to get FR to honor the claim even though it was beyond the 1 year. My extended warranty would not cover it due to it being a manufacturers defect. The FR Warranty Rep, Cel Lopez, firstname.lastname@example.org
, 574-206-7618, refused the claim.
At an RV show, I noticed the new FR3 has 6 rollers. Mine had 4. Forest River not honoring the claim, even partially, is unbelievable. I have been generally satisfied with the RV, and have had only minor issues that I dealt with myself since I'm 2 hours from the dealer.
I just wanted to alert others as this issue is not an isolated one. I also wanted to get the warranty reps contact info out to all since I spent hours tracking it down. I have read others have had the same problem.
Thanks for listening to my rant