FR3 30ds Main Slide issue

[Rolling Magic]

Main slide in our 2014 FR3 30ds goes out about 2/3 way then seems to drop (tips out) - makes a horrible noise then stops. Able to bring back in with no issue.
Motor was replaced one year ago.
Any ideas until we can get in for service?
Thought it may have been an excessive weight the slide issue, so we pulled everything off benches before operating but didn't help.
Cables top and bottom are taut, and there are no supports under slide.
We are full timing, and brought it in to where it is not tipping out (level) but lose about a foot of living space.

[ES_FR]

Rolling Magic,

We would be happy to assist you with your 2014 FR3. Because your ongoing satisfaction is very important to us, we invite you to contact Nicholas Hoover in our Customer service department through the following personalized and direct link: http://www.forestriverinc.com/Direct...09751500203716.

This direct link is provided for your convenience in order that we may resolve your concerns as quickly as possible. We will strive to respond to you within 24 hours of receiving your correspondence.

Respectfully,
Forest River