I have same type of slide. There is a "ramp" like piece ar each corner, hidden under carpet, that catches the bevel on the inside edge of slide frame and lifts it so the floor can now move freely into the trailer.
Piece may be broken or missing. Carpet can be lifted and if it's like mine, just stapled down.
If your slide is a "flush floor" type the floor at the inside is supported by slide frame and floor on the corner "ramp brackets" and a metal strip on bottom of slide opening.
The rollers support the rails that support the outside end of the slide and height adjustments at ends just center slide "room" in opening when retracted.
Unless the video on the Lippert site has been changed it shows an above floor slide, not flush floor. Different slide geometry and some adjustments shown don't work with flush-floor which became very apparent when I practically rebuilt my slide 2 seasons ago.
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2018 Flagstaff Micro Lite 25BDS
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