I should have started here because the other routes did not help....Forest River said they will not give tech advice on electrical items. I don't think the tech at Lippert listened to everything I said, maybe I wasn't listening good enough.
To start with I have a 2016 Wilwood 27RKSS with a a single electric motor actuator with Venture 132682 motor/slide.
About a month ago, I rushed home from work to hook up to go camping. I pushed the slide in button on the remote and all I got was a click back by the slide motor. Threw the remote aside, cussing it, and used the the switch inside. The bottom of the slide started to come in (as normal) moved an inch or two and stopped. Pushed the out button and went back out. I tried multiple tomes and got the same results. I went under to manually crank it in. I used the first cordless drill I had..had hammer function and it snapped the cotter pin. I replaced the pin and used hand power with a ratchet. By hand the slide came in amazingly easy (not what I was expecting for such a large slide). I got about 1/2 way in and pushed the button on the panel and the slide came in. Still being ready to leave I wanted to know if this fixed the problem. Hit the panel and slide went all the way out...yeah I fixed it....nope not today. Hit the button and the slide came in the couple inches and stopped. Read through the forum and thought it must be the battery. Didn't take time to test, went and replaced battery. I got the same results. Hand cranked the slide in 1/3-1/2 way in and the motor cranked it in the rest of the way. Left and went camping. Arrived and slide went out with no issues. A week later we went to leave and the motor would only come in the couple inches and stopped. Back under I went and hand cranked part way in until the motor took over. I came home and called Forest River and explained the situation. I was told they do not give tech advice on electrical components. Ticked off, but what do you do. I called Lippert and explained the same thing. Tech said that he agreed with me that he thought the motor was failing. I ordered a $300 replacement motor. I went to replace the motor today. Everything went together easily. Hit the remote button and got the same click back by the motor. Away goes the remote again and hit the inside panel and the slide started to move, but only moved the couple inches and stopped. UGH!!! Seals are not sticking to the slide room, track is sprayed with grease. I called and spoke with Lippert again. Tech told me that he thought the square tube had a crown and tube was binding or that since the bottom was coming in first, the room was not level and causing a binding. As I stated before I have been using a ratchet to hand crank the slide in, I would think as easy as the slide was coming in I would have felt any binding, grinding, something. I don't think this is the issue. Battery is at 13.8v.
Anyone have any other ideas? Getting ready for another in 2 weeks and only have one day off in between now and then.
Danny and Stephanie
2017 Silverado 2500HD
2016 Wildwood 27 RKSS