It's just in the design. A 20' awning with a metal shield needs a stronger motor and pistons. I had the kick-outs added and they help, but after the awning stays rolled up for awhile it needs some help. I push out on the arm nearest the door and the switch then lets it extend. The awning will then work on a regular basis until it remains stored for a longer period of time.
Hugh and Fran
"Riley" the dog
2018 Cedar Creek 38EL Champagne
2017 Ford F350 SRW CC SWB 4x2
Demco Hijacker Autoslide 18k Hitch