Awning Kick-outs

[CAD-on the road again]

Needs some ideas for my Awning issues. I have a 2018 Cedar Creek Hathaway.Purchased a year ago but titled 2018. It is now in service at the dealership for small things before my one year warranty runs out.
My problem- when we open the large awning over the door, it needs help by pulling on the arm gently. Last summer they installed "kick outs" Didnt seem to help the problem. They claim the motor at the other end isnt strong enough and also the metal topper is restraining it. Not a problem they can fix. Not sure if I believe them. Its hard to hold the button inside to extend the awning while reaching out and giving a tug it only one person is present. PLUS --IT SHOULDNT TAKE TOO PEOPLE TO OPEN AN ELECTRIC AWNING! Am I alone with this problem? or should I stay on the dealership? Any thoughts appreciated

[youroo]

Take it someplace else! They are goof balls! Youroo!!

[ttanous]

I have had my 2015 for three years and still does this every once in awhile. Not a big deal just tug on the arm near the door and it will go out.

[CAD-on the road again]

How often would you say it does it?

[ttanous]

Mine will hang up when in storage for awhile. When camping after the first time usually it works during the stay. It does hang up at the motor side but being me I like it being a little hard. Makes me feel like it is snug and harder to unravel during travel.

[BandJCarm]

Are your tension knobs unscrewed so they are totally loose when it moves?

[bubbles]

A bad (low pressure) tensioner strut will allow this to happen.

[sh1pper]

It's just in the design. A 20' awning with a metal shield needs a stronger motor and pistons. I had the kick-outs added and they help, but after the awning stays rolled up for awhile it needs some help. I push out on the arm nearest the door and the switch then lets it extend. The awning will then work on a regular basis until it remains stored for a longer period of time.