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Old 05-12-2018, 08:45 AM   #1
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Broken leaf spring hanger

We have a 2012 cedar creek silverback 29re. We were on our way to Florida yesterday and pulled into a campground for the night when we heard a loud crash. Upon further investigation we notice one of our leaf spring hangers cracked off! After a call to good Sam road side assistance, which I highly recommend, a welder was dispatched and it was fixed. Hoping for a good rest of the trip today.Click image for larger version

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Old 05-12-2018, 02:45 PM   #2
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I little update, we contacted forest river to let them know of this major suspension issue and they quote "we respectfully decline any participation in your issue, call lippert", this is may second cedar creek and mostly likely my last. With a response like that it is very telling. I had very little contact with their customer service in the past but when you have an issue you don't expect a response like that
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Old 05-13-2018, 06:18 PM   #3
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Sorry for your troubles and hopefully you now have a good repair and are safely able to continue your trip.
I've seen CC go beyond their published warranty to help owners but from a pure economic perspective they have drawn a line on the limit of their goodwill.
Did you contact LCI?
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Old 05-14-2018, 06:50 AM   #4
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Glad to hear you were able to get it fixed quickly and had it happen where it did. Better reply and not so short from Cedar Creek would show they care and maybe have STILL consider them if looking for another.
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Old 05-14-2018, 01:44 PM   #5
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Sorry for your troubles and hopefully you now have a good repair and are safely able to continue your trip.
I've seen CC go beyond their published warranty to help owners but from a pure economic perspective they have drawn a line on the limit of their goodwill.
Did you contact LCI?
Yes and they said good back to forest river. I understand an economic perspective but this type of failure should not happen after 6 years. I haven't had much contact with forest river with this trailer or my past cedar creek but when you finally contact them ,with a major issue, and they come back with a very we dont care response. I also filed a complaint with the department of transportation. I cant imagine if this happened on the highway.
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Old 05-14-2018, 01:54 PM   #6
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I agree they should have made the situation easier. Even if they just called you and said it in person and said we will give you a contact we already let them know you will be contacting them We hope they can help blah blah blah .
For what its worth all Trailers are built like crap. I recommend you take it to a trailer repair place and have it thoroughly inspected and repair anything else that might be getting worn. Most places that specialize in trailer repairs are much better at fixing these the right way and even beefing up known problem areas .
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Old 05-14-2018, 10:46 PM   #7
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Sorry this happened but I really don’t think FR or Cedar Creek can be held responsible for that happening to a 6 year old trailer. Is the Lippert frame warranty expired? If it is then unfortunately you have no one to look to in order to cover the cost of the repair. Respectfully, neither FR nor the frame manufacturer have any way of knowing how the trailer was used or abused over those 6 years.

If you reported it to NHTSA then that’s about all you can do. Kudos to you for doing that.

If you won’t buy another Cedar Creek because of this incident, then you’ll want to look for a trailer manufacturer that doesn’t use Lippert frames. That may or may not be difficult because they have a huge market share for frames. I would tend to agree that the fewer Lippert parts the better.

I hope your repair makes it better than new.
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Old 05-14-2018, 11:20 PM   #8
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Sorry this happened but I really donít think FR or Cedar Creek can be held responsible for that happening to a 6 year old trailer. Is the Lippert frame warranty expired? If it is then unfortunately you have no one to look to in order to cover the cost of the repair. Respectfully, neither FR nor the frame manufacturer have any way of knowing how the trailer was used or abused over those 6 years.

If you reported it to NHTSA then thatís about all you can do. Kudos to you for doing that.

If you wonít buy another Cedar Creek because of this incident, then youíll want to look for a trailer manufacturer that doesnít use Lippert frames. That may or may not be difficult because they have a huge market share for frames. I would tend to agree that the fewer Lippert parts the better.

I hope your repair makes it better than new.
X2. Kind of like saying you won't buy another Cedar Creek because your Dometic AC or your Suburban furnace died. You really have very little choice on this.
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Old 05-15-2018, 08:05 AM   #9
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Sorry this happened but I really donít think FR or Cedar Creek can be held responsible for that happening to a 6 year old trailer. Is the Lippert frame warranty expired? If it is then unfortunately you have no one to look to in order to cover the cost of the repair. Respectfully, neither FR nor the frame manufacturer have any way of knowing how the trailer was used or abused over those 6 years.

If you reported it to NHTSA then thatís about all you can do. Kudos to you for doing that.

If you wonít buy another Cedar Creek because of this incident, then youíll want to look for a trailer manufacturer that doesnít use Lippert frames. That may or may not be difficult because they have a huge market share for frames. I would tend to agree that the fewer Lippert parts the better.

I hope your repair makes it better than new.
Things happen but a major suspension issue where my axle could have come off is a problem. The fact that nobody seems to even be concerned bothers me. Forest river sent me to lippert and lippert sent me back to forest river. If my microwave broke I'd buy a new one. If my axle almost falls off someone should care. I have had many trailers and had no suspension failures like this.
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Old 05-15-2018, 08:09 AM   #10
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X2. Kind of like saying you won't buy another Cedar Creek because your Dometic AC or your Suburban furnace died. You really have very little choice on this.
Not really if my suburban furnace died I'd buy a new one. If it blew up I would expect someone to be concerned. When your axle almost fails off I expect someone to be concerned.
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Old 05-15-2018, 09:50 AM   #11
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Not really if my suburban furnace died I'd buy a new one. If it blew up I would expect someone to be concerned. When your axle almost fails off I expect someone to be concerned.
I'm on a Traverse forum. Many complaints of the car suddenly losing power on the freeway and basically stopping in the middle of the road. Out of warranty period. The auto industry is a lot better than the RV industry, but GM gives them the same response as FR gave you.

I can emphasize with you, and I understand your need to vent, but I think you're expecting too much.
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Old 05-15-2018, 10:41 AM   #12
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I'm on a Traverse forum. Many complaints of the car suddenly losing power on the freeway and basically stopping in the middle of the road. Out of warranty period. The auto industry is a lot better than the RV industry, but GM gives them the same response as FR gave you.

I can emphasize with you, and I understand your need to vent, but I think you're expecting too much.
Not when I could have been in a major accident, safety is not too much to expect.
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Old 05-15-2018, 10:56 AM   #13
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I hope that you have weight slips to prove that you did not overload the suspension.

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Old 05-15-2018, 11:12 AM   #14
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I dont, not that anyone would ask for them. I weighed everything I put in my trailer and is well under the 3200 pound carrying capacity,
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Old 05-15-2018, 11:31 AM   #15
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I know several people with the same era of 5'ver from many other brands that had Lippert (who also owns Dexter Axles) frames that have had similar issues.

Many of them caught the problem before it broke by having a good axle shop do a yearly check of the suspension...

While others had the problem rear it's ugly head on the road (one of them in the middle of Alaska last summer).

The second sentence above probably would have caught this problem before it happened.

I'm not excusing the responses you got...just giving you advice from someone (me) who got screwed buy axle and suspension issues on the highway 1000 miles from home, and nobody (including my lame excuse of an extended warranty) would help!

Have your axles and all of that stuff under there inspected by a real axle shop (not an RV dealership as we already know they don't know squat) before you head out for a long trip!

It really doesn't cost that much!

I just had it done before I left Denver on my current journey a month and a half ago.
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Old 05-15-2018, 11:33 AM   #16
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I dont, not that anyone would ask for them. I weighed everything I put in my trailer and is well under the 3200 pound carrying capacity,
Oh...if you had been in an accident...they would have asked!
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Old 05-15-2018, 11:37 AM   #17
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I own a SOB and spring hangers ripping off are common with all brands. One thing I need on my 2017 is they have welded gussets to the frame to avoid flexing by tight turns and going over uneven surfaces. I agree someone should care, no question at all. I would look at newer trailers, see what they have done and replicate this on your trailer, it costs a few dollars but if you are keeping it best solution.

I had a couple serious issues with my last FR trailer and fifth, not a suspension issue though. You have learned what can happen and either fix what you have or move onto a new trailer of which just about all frames are Lippert.
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Old 05-15-2018, 12:19 PM   #18
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I think the ending result is "bare minimum" or "questionable" materials used in the construction of our RVs. With many "ifs" to be had we could have a quality or better built RV, but how many people would pay? How many RVs sold are actually used? I think the key is to over rate all the components you can when selecting your RV. Puma will build a trailer with pretty much the axle you "choose", but that may be the exception in manufacture as well as the limits to what is available. You don't see 9-12000# axles in an a towable...plus without changing the frame there is a limit to what would work anyway. Sorry to ramble.
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Old 05-15-2018, 12:24 PM   #19
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Looking at the pictures, while it is bad and an issue, I don't thing you were in danger of losing your spring. All of my hanger brackets had been open ended on my trailers. Now if the top welds had broke, that would be a different story.
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Old 05-15-2018, 02:35 PM   #20
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In the picture it doesn't show it very well but the two sides of the hanger cracked of and flipped around. The rear part of the spring is not attached to anything
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