So a while back my ceiling fan decided to, out of no where, break off one of the fan blades. The part that broke was the metal bracket connecting the blade to the fan. I finally got around to calling the dealer to get it replaced and initially they wanted me to drive 1.5 hour to have them replace it. Umm no, I can do it myself in about 5-10 minutes. They agreed to just ship the part to me instead.
After sending 5 pictures of everything they would need to see I got my delivery of 3 new fan blades. Yay!!!!! Oh wait it was just the blades and not the bracket.
So I sent another email explaining the original wasn't right and get told sorry someone must have entered the wrong part number and the correct one will get shipped out right away.
Yesterday, I get a package delivered that weighed an odd weight for everything that I have been recently ordering. My wife opened the box up and texts me saying "I think they shipped you a whole new ceiling fan". I tell her "Are you sure? Send me a picture." Sure as a new baby will poop, they shipped me a whole new ceiling fan.
Now I just hope that bracket is in the box with the ceiling fan. LOL, SMH.